Lotus Honolulu at Diamond Head

I called early to see if we could check in prior to the check in time but our room was not ready yet. However, the hotel does offer to hold your luggages so we left it with them while we went about our day. They were kind enough to call me back to let me know when the room was ready. During check in time, they provided us complimentary juice and a bottle of wine to celebrate our honeymoon. We booked an ocean view high floor room and they gave us the highest floor there was on 12th floor and a corner room. It had two balconies with the most amazing views overlooking diamond head on one side and the ocean on the other. The room and bathroom was spacious for 2 people but their shower was a bit small. There also provide complimentary reusable water bottles as well. Pro Tip: At check in, if you opt in to not have daily housekeeping, they offer 50% off the resort fees. This is great because you save money and are environmentally friendly!

The Lotus was the perfect hotel for us. It is down at the end of the strip towards Diamond Head. It is still an easy walk to the center of Waikiki but the Lotus area is much more quiet. Our room was clean and modern and was only a very short walk, less then 3 minutes, to the beach. The hotel provided beach towels and beach chairs. They also had bikes available for hotel guests. The laundry room was also free for guests, We would definitely stay there again if we return to Honolulu.

Absolutely amazing!! Staff, food, and laughs! Best experience in a long time at a restaurant.

My mom and I stayed 2 nights here. It's a great location, outside of the hustle of downtown Waikiki. We booked a high floor room, which I definitely recommend. There were a number of hiccups I wasn't thrilled about. I'm giving it 4 stars for the location, the value, and (most of) the staff. LOVED- Location near to Diamond Head w/ gorgeous sunrise views- Lanai overlooking both Diamond Head and views of the ocean- Close access to Kaimana Resort next door for Hau Tree and their cafe and larger beach - The bathrooms are large, and the showers have a little seat you can sit while you soak your feet.- They offer you free beach towers and beach chairs (that's what the facility fee covers).- Free newspapers in the lobby and filtered water dispenser- Free wine hour in the afternoonsDIDN'T LOVE- The staff are young and well-meaning but inexperienced and not very professional. The front desk person (I won't write her name here) was very "by the book" robotic and not warm or helpful. I had booked a room w/2 beds so I wasn't sharing a bed with my mother, but they didn't have that in their system so we had to get a roller bed for one night. She didn't offer any discount or even to move us into a proper room the next night; I had to request it explicitly. She then found us a great room next door for the following night with two beds. I'm glad she agreed to a solution to the problem their system created, but I'm not happy that I had be the one to solve it. She wasn't apologetic about it, either.- Their system is so confused, I discovered on my receipt that they billed my room to someone else's credit card. I called back to correct it and am still waiting for a return call from their manager 5 days later. I guess someone else is just going to be paying for my room and they don't really care? Cool cool.PRO-TIP ABOUT PARKINGI had read the Tripadvisor reviews about the new valet-only parking policy of $40/night(!). Luckily, there is ample free street parking right across the street on Kalakua Ave on the park side -- cars start to empty out after dark after sports practices end. Parking meters start at 10am, BUT there is a spot WITHOUT A METER which I was able to park at both nights and leave for half the day without paying a dime. I wouldn't tell anyone NOT to stay here, but next time I'd probably check out Kaimana next door instead.

First, let's talk about customer service. The hotel staff know exactly what it means and they ALL make you feel like the Aloha is real. The room was excellent, and the cleaning staff had our room sparkling every day. They work so hard!They gifted me a bottle of wine for my birthday, wished me a good morning every morning, and always a welcome back in the eves. The location is far enough from the main strip to not be in the thick of the drag racer boys but close enough that we walked to the Barefoot cafe, onto Waikiki, and ventured to Diamond head on another day. We will be back and hope the Lotus keeps things exactly the same.

Great hotel, super friendly staff.It was nice to be away from the touristy Waikiki strip. Most people around hotel are locals, except the hotel guests of course. Met some nice locals who chatted with us about the area and the resident monk seals. Grab your camera!Only a 5 minute walk to the Waikiki restaurants and shopping (Kalakaua Ave).Upon arriving, James helped us with our bags and helped us pick a nice parking spot for our rental car (free parking). Plenty of parking under the hotel structure, right in front of the main hotel doors. Rhian checked us in and even helped take pictures of us near the fountain (she saw that we were struggling with selfies, haha). We saw James and Rhian most of our trip, and they were both super friendly and helpful. Our room on the 12th floor was fantastic. Views of both Diamond Head and the Ocean. We sat on that balcony many times, sipping coffee and eating snacks. It was so relaxing.We went snorkeling off the beach just next to the Outrigger Canoe Club (it's a public beach). Super short walk from hotel. Grab towels at front desk. Water was clear and warm. Saw 3 turtles and a bunch of fish. There's an outdoor shower next to hotel to rinse off sand.We loved the TBD Bar + Lounge...and the 2 free glasses of wine during the 5pm-6:30pm social for hotel guests. We ordered food and cocktails too, which were delicious. Bartender, Ostein, is a master at making pretty, delicious drinks. We also saw James, doing double duty as a server. Awesome! Julie, the hotel manager, was there greeting guests. She is so nice.Thanks for a great trip, Lotus! See you all next time.

My boyfriend and I loved the Lotus Honolulu! I had booked the Lotus through the Southwest Airlines website. The price was decent (for Hawaii) and the location was near Waikiki Beach, but a little ways away in a quieter area called Diamond Head. Also, I received 16,000 Southwest Rapids Rewards miles for our stay! Miles are always a great bonus.The hotel is situated near a large park. It is not right on the beach, but the beach is literally a two minute walk, on the other side of the hotel next door. We never had any difficulty finding a parking spot. The front desk staff were exceptional! Everyone we interacted with were very friendly, helpful, and upbeat. They offered lots of suggestions about places to eat in the area. Our favorite restaurant, by the way, was the Barefoot Beach Cafe, only a 7 - 10 minute walk from the Lotus. It had been recommended by another Yelper who had "eaten all her meals there." We ended up eating 90% of our meals there because the food was so good and the prices were reasonable. There is a restaurant in the hotel, but it was quite high end, so we did not give it a try. There is also a well-stocked convenience store at the hotel next door, in case you need water, snacks, toiletries, etc.Our room was very spacious and the air conditioning worked well. The room seemed to be soundproof. We could not hear our neighbors on either side of us. The bed was comfortable and there was a large TV in the room. The toiletries were "Lather", which is a great brand. The balcony offered a view of Diamond Head and a partial view of the ocean. We enjoyed sitting on the balcony and bird-watching at dusk. There is an amenities fee, which covers parking, bike rental, beach chair rental, and yoga classes. I did not know about the yoga classes until I checked out the Lotus website. I was thrilled to receive a free private yoga session on Saturday in the park. It was really an awesome experience. They even provided a yoga mat! Just make sure you sign up with the front desk ahead of time.The only bummer was the lack of places to charge our phones in the room. Otherwise, we had a wonderful visit and would stay at the Lotus again.

This hotel continues to shine. Great rooms, beds, location and most especially the exceptional staff. Their warmth and efficiency make a stay there comfortable and easy.

This room is not fancy but very beautiful and room. Lanai was clean and pretty roomy. Love the view and the room amenities were perfect! Thank you Zee and Christieann who were very welcoming and pleasant. Zee made checking in easy. Christieann made my morning with her very pleasant, friendly, full of Aloha greeting.Much Mahalo to Lotus Honolulu, Zee and Christieann!If y'all want a friendly beautiful right on the beach hotel...this is it!

Costumer service and location was great. We thought we paid more $$ for "ocean view" but ended up looking at mostly a parking lot. Hidden fees charged once you've checked out and home..