Local Motion - Hawaii

Tucked in the corner of Waikele Center, this is your favorite, locally-based surf shop. Lots of parking available.2 stars for the limited items available, the prices are crazy (even after discounts), and the customer service. So many bodies yet no interpersonal skills.Went in looking for some clothes to gift and left empty handed. Nothing caught my eye due to lack of variety. Will have to go to another location for any success.

I always have had good experiences at Local Motion in Ala Moana and Hawaii Kai. They are so welcoming and helpful. So it was pretty shocking to see how the customer service differ at this location in Waikele. There were two staffs, one male ans female, they don't even greet you or offer assistance at all. That was not something I am used to at other Local Motion and I think it is such a shame. Their pricing is definitely cheaper and if you do not mind some digging thru their inventory, it is worth saving the money. Due to corona virus, they closed their fitting rooms....okay I understand. But they also have no return/exchange policy claiming due to covid. It does not really make sense to me, because you can touch their products as much as you want in store and the virus lives only up to one day on fabrics. So they can just put aside return items for a day. How the heck could you buy clothes with confidence if you cannot try them on or return/exchange? I feel like covid is their excuse just not to accept any return.

My go to Yeti store. Customer service is always awesome. Friendly and helpful staff. If u want close parking it may take a while to get one but if you're willing to walk there are lots of stalls near KFC. I like to browse while waiting for a table at Kunios. Every so often u find a treasure in there something in the right size for a great price. They had such great deals during Christmas it was a one stop shop for my Christmas gifts.

Cell phone addiction is robbing customer service as well as a sale. Walked in and was greeted with a look up at me, than back down to the cell phone. Employees need to be mindful of when to go on their phone (on breaks). I could be wrong that this young lady was on break at the register, so a break room away from customers is suggested. That way, there is no miscommunication from what is seen. Better Service Better Sale. Let this Yelp be a constructive criticism to grow and not a discouragement.

My first visit in this shop in the Waikele shopping center, next to Party City. I was fortunate to find parking so I decided to browse while looking for a birthday gift. The store was covid ready, with hand sanitizer at the door and plexiglass at the register. I love the variety of t-shirts, beachwear and stickers. The staff is amazing. They were attentive, gave their sales pitch, showed me the hot sellers and then gave me space to browse. I noticed the cool, local kind stickers behind the registers and even added a couple to my spending spree. I'll return again, one day.

OMG .. I thought it was just me that customers service is crap but after reading previous post I'm glad its them. There was at least 4 employees standing around by the cashier when we arrived. I walked around and even went in the back where the sales section are at and no one approach me or said anything. I thought it was just the pandemic new employees or maybe be my ethinicity...( but I'm Asians like the employees).But man ...im a big fan of Hawaii clothing because I'm from the mainland and wanted to buy souvenirs....I hope owners will open their eyes and have a better plan on customer service training because I don't want to purchase knocks off shirts from Aloha Stadium.lol

Maybe they should update their store hours because this is the second time I've come to the store and it's closed! Came on Friday at 9 as it says it opens at 9am, stayed for an hour and then find out it opens at 11. I come now at 7:19pm and it says it's open till 9pm and it's closed. So irking

This Local Motion serves as the outlet store for all their other major locations. They are located at the Waikele Premium Outlets next to Party City.Of course, what I like about this Local Motion is that there is a chance to get older dated products at lower prices (hence it being an outlet). What I also appreciate is that they do not let their brand go to waste!... They have a rack called the "Aw'we" rack, which consists of defected or slightly damaged to damaged products at an even more reduced price. I've gotten some socks for my man that the only defect was a small hole. I simply stitched it up!They also sell regular priced merchandise as well, yet I find that they almost always have a sale going on.Service is great.

This location is particularly lacking in customer service skills. I Have frequented this location and do not recall being greeted upon entry ever, the kids behind the counter may look up at you but immediately look back down at their phones. I know this is a "outlet" but quality is awful, probably 50% of what I have bought will have a loose thread that willl cause a failed seam within a few weeks of purchase.

Sales prices can never be beat! Best selection of Hawaiian Style and local motion on island