Leeward Bowl

Called on the day of to book two lanes for our family. They responded really quick and were able to accommodate us. Checked in and the lady at the front was very nice and patient with our very large, very complicated family.

My Aunty recommended we try to go in at opening for open bowl. They offer $3 games Monday, Tuesday, and Friday 8:30-10 am and they have better maintained lanes than Aiea Bowl. The only thing is they have a lot of leagues. We got there 8:45 am and their lanes were already full. We signed up on the wait list with only one party ahead of us. We ended up waiting an hour half before getting a lane. The lady working the desk was super nice and when asked how many games, suggested two. The kids only wanted to bowl one game so I paid for that plus $5 shoe rentals. They have a 3% convenience fee for using credit cards. Once we started the game, the kids were going through frames quick since they were guttering a bit. They decided they did want to play another game and the lady accommodated the last minute change and added the extra game. The cost did go up to the junior rate of $4.50. They announce that all games must be completed by 11:15 for the early bowl.I enjoyed the old school feel to the bowling alley and it seemed like everyone knew one another there. I ordered 3 bao buns with crispy pork for $15 and a spam and egg sandwich. They were both tasty and the kids loved it! The only downside was it took the entire game before the food was ready as we were leaving.

Came in on Thursday 3/21 at 11am with my little brother and friend for a fun activity. Walked in and we were told that there would be no lanes until 2:30, even though the open play is claimed to be 9am-430pm Mon-Fri. There were also no signs showing that there would be League until 2pm. Left and spent some time around the shopping center and called to see if we could make a reservation but were told they "can't generate a reservation list until it gets busy". Interesting that having no available lanes isn't considered 'busy'.Came back at around 1:50 and there were plenty of lanes available. Stood at the front counter for a while before the guy, I think his name was Rollie, acknowledged us. Rollie was very unclear with his words, we were under the impression that we paid for 3 games but it ended after 1 game. He was also extremely rude to us, raising his voice and pointing around when asked simple questions, reluctant to give us our shoes as if we don't know our own shoe sizes, and ignored us multiple times when I just wanted to pay for another game. Went back to the counter after our first round because I forgot to set up bumpers for my nine year old brother, but was told that he was too old to use bumpers, since their policy is that bumpers are only for kids 8 and under. I understand that I didn't read the sign, but I think it's a bit of a ridiculous rule to not let anyone over the age of 8 have bumpers. Won't be coming back here again, I'll take my business elsewhere.

I have seen and been to this bowling alley since 1983, when I first came to the United States on vacation. It looks much the same outside in 1983, as it is today, 2022. There's ample parking spots available, since there's a Don Quijote store, Long's Drugs and a host of food places in the area.Inside, the alleys are pretty packed most times. It might be advisable to do a reservation since the place looks pretty popular (hence full!) And everything else inside looks pretty much like a regular bowling alley. There's a pro shop inside, a food concession and lanes left and right as far as the eye can see! There was a couple of leagues running at the last time I visited. People pretty much know everyone, so I got the "stares" when I passed by to check out the place.Don't forget to make a reservation if you plan to go bowling. It might save you a lot of time if you do...

FIRE ROLLIE and 86 him!!!!!!!!!!!!!!!!!!!!!!!!!!1If there were a ZERO star, that is what I would rate Leeward Bowl. I give Leeward Bowl this pathetic rating solely because of one person and one person only. That would be the extremely UNprofessional and RUDE man that was working at the front desk the evening of Tuesday, January 28, 2025, the man wearing a bandana and a fauci face diaper (i.e. a mask). If not for this one particular man, I would give Leeward bowl about 4 and a half stars - a very positive rating. Now back to the culprit. I have bowled in multiple leagues at Leeward Bowl since year 2000. I quit in March 2020 due to covid shutdowns. Just two weeks ago, I chose to came back and I joined a Tuesday 9:00 PM league. On the evening of January 25, 2025, I came to Leeward Bowl around 8:00 pm to work on my game and bowl a few games. Lanes 1-22 were taken by a 6:00 pm league making only lanes 25-28 available for open play (up untill shortly before the 9:00 league starts (lanes 23 & 24 were unused but not available to create a buffer between the 6:00 pm league and open play - totally understandable). My name was at the top of the wait list for open play when I approched the suspect man who told me there were no lanes available for open play. I said nothing, then a minute later I walked towards lanes 25-28 and discovered that the people on lanes 25 and 26 were packing up and leaving. When I returned to the front desk to inform the man that lanes 25 and 26 appeared to be available (about 8:15 thereabouts) and presumable open and available to me, the man broke out into a shouting tirade and in an extremely beligerent and threatening manner yelling: "THERE ARE NO FUCKING LANES AVAILABLE!!!!!! CAN'T YOU SEE?? I HAVE A LEAGUE COING IN AT 9:00 PM AND NEED EVERYBODY TO GET THE FUCK OFF OF THOSE" LANES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!' When I CALMLY and POLITELY told him that that was no way to treat customers and inferred that he has not had any training in customer service, his rage became even more strident and called me vulgar name. In fact had his beligerence and threating posture increased further, my next step would have been to call the police because I felt PHYSICALLY THREATEND by this person. There was another lady working the front desk attempting to be a 'peacemaker' but she appeared to be taken aghast by the scene and wanted the easiest way to calm the scene. He did make quite a seen and others present questioned me about the yelling. Not one time did I raise my voice.

Wanted to have a bowling night with friends. Had to call Leeward Bowl to see if there were available lanes. Whoever I spoke to on the phone on October 17, 2024 at 6:45pm, wasn't a friendly person. Seemed like he didn't want to be there and was rude over the phone. I had asked simply if there were any leagues happening, I was told over the phone "there's leagues everyday" I already knew we were gonna have a bad conversation from there. I then asked if I could bowl... "you can bowl at 9:30". At least I could've been told "sorry...". Just a bad experience for me and just a reminder to why I don't need to bowl at Leeward

I don't usually leave reviews but after my experience felt that others needed to know before going to Leeward. I would give zero stars if I could. Went here to see if we could bowl on a Sunday. We understand it's a busy day for the alley and had been willing to wait. First of all customer service was pretty rude. The guy at the front desk was yelling at patrons and didn't really give clear instructions on availability besides you have to be out by 4pm.Later learned that lane pricing on weekends was $45 an hour....how crazy is that? Last time I've been to this alley was decades ago and it hasn't seemed like they've done any upgrades besides the rude workers. When we voiced our surprise and comparisons to other alleys on the island the workers told us to go take our money there instead. Best believe we will not be coming back here in the future.

Not too sure who to write this to, but this rating is for the older tall guy who worked on 12/26/24 around 1pm-closing. It is currently 9:00 pm. I initially walked in to see if there were open lanes, before I could say a word to the guy, he tells me "no open lanes", with attitude. No introduction what so ever or to even see what I really needed. So I acknowledged what he said and walked back out. I then called around 5pm to see if there was open lanes, immediately knew it was him, he says "yeah" and i then asked what time I would have to be off the lanes, he responds "what?!", I proceed to repeat my question. He says "12", again with the same attitude. I say, "okay thank you", and once again, "yeah" and hung up. I then go to the bowling alley around 6pm. This all might be up to me but customer service is very important to me. I don't expect you to be happy go lucky or smile at me 24/7. But if I get the same service from this guy again, best believe another one of these reviews will pop up. Love leeward, been coming here for years.

wrote a review about this place a few years ago and came back hoping things have changed. Find my old review and the issues are the same. I suggest aiea bowl instead!

Would leave a 0 star review if possible. Worst customer service in existence. Don't go there if you value your money.