Kapolei Karaoke & Escape Rooms

Staff at the front wasn't as friendly but she also wasn't rude. Otherwise the room size was great and we had tons of fun

We booked the Signature Room at Kapolei Karaoke and Escape Room, expecting a premium experience, but it turned out to be far from it.First off, the dartboards (plural) they advertise is just a single, non-operational electronic board. They don't provide darts, so you have to bring your own and manually keep score. They do provide chalk and a cloth, but the chalk didn't even work on the provided scorecard--frustrating and pointless.The photo booth, which costs extra, is nothing more than a basic ring light with an iPad. After taking pictures, you're required to scan a QR code to access them. Was it worth it? Absolutely not. We ended up just using the ring light and taking photos with our phones instead.One of the biggest disappointments was the screen setup. Despite booking the largest room, it had the smallest TV--just a 32-inch screen. There was also a projector, but it wasn't your typical high-quality one. It projected onto the wall at a max size of about 60 inches, and the image was so blurry we couldn't even read the song queue properly.Cleanliness was another major issue. The floors were filthy, the light fixtures were covered in dust, and the floor panels were loose, creating a tripping hazard. To make things worse, the benches were unstable--I sat on two and nearly fell to the floor.As for the karaoke system, it was seriously lacking. It seemed like they were using low-quality YouTube rips of karaoke videos. The room had about four speakers, but one was blown, so turning up the volume only made it worse. The speakers sits on stands at the level of your head so it's hard to have a conversation, unlike other karaoke establishments where they are mounted on the wall and above your head. The wireless microphones had no echo effects, and you couldn't adjust the key of the songs, which was a huge letdown.Overall, this place has potential, but it needs serious improvements in terms of equipment, cleanliness, and overall customer experience. I'd consider giving it another try if they step up their game, but as it stands, I wouldn't recommend it. One last thing, the link here to their website is not even their current one. I won't provide here....just google it.

sing along.I had my first time/visit at Kapolei Karaoke this past weekend. Our friend and hostess reserved a very large room for our group of 15 for 3 hours.NOTES1. Parking is challenging (as noted in some past reviews). There are 30 minute, 3 hour, and tenant stalls in the immediate area of the shopping complex. Please pay close attention to the signage. Also, if you should or need to park in the area that is on the slope, please be aware that there is a division of parking for the neighboring property. Please be aware of the signage.2. Kapolei Karaoke is located on the 2nd floor.3. There are restrooms available, but are only accessible via a code (obtained at the front desk).4. Our room was very large and accommodate our group comfortably. Aside from the karaoke equipment and flat screen, there were 4 small round tables, a larger table where we set up the food, and benches/seats positioned against the walls. There was also an A/C unit and large fan to keep cool.SINGI would like to commend this business for their system/program to access their song catalog. I took a pic of the instructions also, they are:1. Go to their site: kk-songs.com2. Select QUEUE on the menu options (top of screen)3. Enter "Control Code" located on your karaoke room screen; this is a 4 letter code all in CAPS, (i.e. ABCD).After you're completed the "sign-in" process, you're ready to sing! Guests are able to search songs via artist or song title. There are also functions to skip, delete, or move songs ahead in the queue. One does not really need to interact with the front desk at all. We ventured to the front desk twice during the time we were there; one to ask about turning up the A/C setting, and the other to ask if we could extend one more hour (which we were unable to do as there was another res after we were done).Overall, we had a great time! I also liked that the business provided a reminder (via the flat screen) that were only had 30 minutes remaining and to please start cleaning up.side NOTEAlthough the song catalog is extensive, with new and old songs, as well as older and current artists, I could not locate or find any songs by Coldplay or U2. I had enough liquid courage to sing "Sky Full of Stars" or "Yellow", but alas I was not able to do so.BOTTOM LINEA fun and positive first experience at Kapolei Karaoke! Parking is challenging, please make sure to be aware of the posted signs in the parking lot.

If you're thinking about hitting up Kapolei Karaoke for a fun night out, let me share some firsthand advice: DON'T. This used to be the go-to spot for good vibes and great tunes. But lately? Oh boy, this once vibrant spot has taken a nosedive in quality, all thanks to their seriously slipping standards and downright disrespectful staff.Let's talk about the bald guy at the front. He is the epitome of rudeness. I have crossed paths with him multiple times now, and each encounter has left me wondering why I bothered even picking this place. My first experience had already set the tone. We were winding down from a company party, trying to tidy up, when suddenly he comes in like the karaoke police, demanding that we get out now. THIS IS 2 MINUTES AFTER THE BOOKING WAS FINISHED. I told him that when booking for our company party, I spoke to two separate people who stated that we would have 15 minutes afterward for cleanup since we were in the signature room. He flat-out accused me of spinning tales about what was promised during booking, saying he has no idea where I read that and that I needed to get out so he could clean the room for the next people. I found out later that the policy on the website clearly states we have 15 minutes for cleanup. His dismissive attitude and condescending tone were so unnecessary.The next time we went, there was the absurd incident with a cooler. He wanted to make sure everyone was 21 before going in. Sure, it's understandable for them to check upon entry, but the interrogation that ensued was uncalled for. He fixated on one of our group members, a young-looking but perfectly legal 23-year-old, badgering us for a solid 10 minutes about how IF she wasn't 21, he wouldn't have let us in and that he would call the cops if he found out she was under 21. It was a complete waste of our time and a display of unnecessary aggression.But the last straw was the most absurd of all. We recently went in, and I made sure I was armed with knowledge of all their FAQ's, policies, and I made sure to read EVERYTHING when I booked. Yet, we were met with yet another obstacle: an age-related debacle. Despite their own stated policy allowing teenagers with responsible adults, he claimed any room with a teenager of 18-20 years old was not allowed to have alcohol??? He stated that it was in the policies when I booked... SOMEONE PLEASE TELL ME WHERE, it clearly states that we must follow city and state law regarding alcohol, and I understand some people may let their kids drink but I am not one of those. He then proceeded to berate us for an unacceptable amount of time, repeatedly telling me that he will call the cops on me if he finds her drinking, before letting us in. Then, when my younger sister of thirteen came, he did the same thing, after clearly saying he doesn't let 18-20 years old, he pulled the same act with a 13-year-old, almost causing us to cancel our booking.This establishment's claim to family-friendliness is as shaky as their service standards. Being judged and berated for the past misdeeds of others is neither fair nor acceptable. As for alternatives, I would say give Blue Ribbon Karaoke or Central Karaoke in Wahiawa a whirl. Unless Kapolei Karaoke gets its act together - and fast - they're gonna be singing a sad tune of lost business.

Great location with nice size rooms. I think this is their biggest room, not sure. It's the size of a small bar heheMy friends and I enjoyed our little get together. Sound system was great, and picking the songs was pretty cool doing it on your phone. If i remember correctly, they use the have tablets to search for songs. I'm sure who the staff was last night. But they were awesome . It's great not having to drive to Aiea for Karaoke lol

super fun! my friends and i haven't gotten together in so long because we've been all over for college but we finally had the time to meet and catch up. we all love karaoke, and decided upon here. we got a standard room for two hours and they had literally everything we wanted to sing. including my fav pinoy ballads ugh i was soooo happy!!! the way you input songs is all through your phone so it was convenient and im pretty sure it saved us some time too because when you gotta search through song books and input numbers it always takes a hot minute haha. it was also enough room for the four of us to not only sit but jump around and whatnot too. it was definitely a vibe. staff was super kind and even offered to let us try out an escape room, which, we gladly accepted and had so much fun doing that as well.it's byoeverything but there's a texaco nearby so if you forget some snacks or drinks that's always an option. will definitely recommend to others and be back someday!

Great place to host birthday and family parties. You are allowed to BYOB and food. Decent song selection for everyone to sing along to. Parking can be a hit or miss depending on the time of day. Bathroom is within the building complex and a code was required.

We did the Pirates Escape and we loved it!!! Challenging and thought provoking!! Can't wait to go back and try the others!! Highly recommend!!

I honestly should have listened to all the one star reviews with complaints because they were all true.Do yourself a favor and save your money. The rooms with BYOB and BYOF is not worth it here. I guarantee you will have a better time buying a karaoke mic set off Amazon and play YouTube karaoke in your living room for family and friends than pay to stay here. I booked the signature room for 4 hours. Private entrance on demand is a sham. You should really remove that from your website for false advertisement. They do not offer a private entrance. Per the bald gentleman in the front who assumed my party was a bunch of degenerates stated, "No. You have no private entrance or exit. I don't know who told you that because there is none. Nope. You know why? Because you guys gonna go out there and smoke and you gonna take the drinks outside you gonna drop and break the glass on the floor and guess who's going to have to clean all that up? ME. So no. You don't have a private entrance. Sorry." Okay. I don't appreciate the unprovoked hostility this receptionist has had since I arrived. And when I asked if it's possible to extend our time if we wanted to stay he said, "yes, but if anyone in your party is drunk then no. Can't do it. I'm kicking you guys out. K? You're welcome to extend, but if I see anyone in there all drunk and stuff you guys gotta leave. I'm shutting it down."You know, I wanted to be understanding since your house rules seemed very specific to the point where it was obviously made after real experiences, but I really didn't like being profiled as a ratchet, ghetto group of people that's going to trash your rooms. Especially after leaving and hearing your workers so surprised we actually cleaned up after ourselves at the end of our party on time. It's obvious you guys were expecting the worst. Being managed on a personal level is not professional. The one dartboard (not plural like on the website as another user stated) is old and jank. Don't expect it to keep score for you. It's honestly just there. You need to plug it in yourself before the start of your party and that's really only solely for the light. It doesn't work in any other way. Some of the benches weren't secured at the seat so if you sat near a corner the whole bottom bench would come up and off. The floors were indeed sticky and unsightly with all the edges of the floorboards lifted with major wear and tear. Maybe invest in some LifeProof flooring or just concrete for better clean. It didn't seem as though it was cleaned and prepped before arrival. And if it was, it wasn't a good job. Sounds weren't great. There were some drywall holes in some places. The curtains weren't even up on mounted rods. Just on a string covering the windows. Low-key trap house vibes in there. Idk. For $150/hr you'd think it would be clean and in safe working condition. Looks fine in the (one) picture online but if you're inside-don't look too closely. It was actually embarrassing having a party here. And if anyone has issues with the stairs make sure you have a backup plan to deal with it because the elevator just so happened to be out of order this night and we had to lug everything up and down two flights of stairs to the room. Overall, not worth the money. Not worth the experience. I wanted to give this place a chance and see for myself what it was like. Extremely disappointing. Did not like it. Would not recommend this place at all. This establishment experience was extremely poor and an incredible waste of over $600. Please stop treating your customers like adolescent criminals. Maybe hire a bouncer since you guys seem to have lingering issues with certain types of people you have coming in. Or maybe all you guys need is an on site manager to make sure things get done properly and professionally. I don't know. Hopefully you'll find the clientele you're in the market for. We obviously didn't fit the bill upon arrival and was treated as such. Best of luck to your business. We definitely won't be coming back.

Bald guy was so rude! He went up to my cousin face and gave the meanest reply back. He doesn't apply policies and makes his own rules. Policy on their website clearly says teenagers are aloud with a responsible supervise adult. He wasn't going to let us in with alcohol unless we left out our 20 year old cousin OR no alcohol was allowed in our room. We had 3 responsible adults (2 who are in fact pregnant) who weren't consuming alcohol. And he still denied until things went HIS WAY.He then proceed to kick us out rudely while we were cleaning up the room for the next guest. He stared at us while we were taking our picture.One mic couldn't be used because it would make a LOUD abrupt noise. The rooms are barely soundproof (we could clearly hear the other rooms, great singers btw lol)