JBL Hawaii

Website says supporting Hawaii with commercial and Residential services since 1968. I called and worker was friendly, but said they don't sell or do any residential work.So...is he mistaken?? Or their website is misleading??

I needed a handset and 5" latch for my 70s downtown condo. Not knowing any better I looked at Home Depot first, but they sent me to JBL. This is apparently the pro place where contractors and locksmiths go. I found them extremely helpful by email, then I came in and knew exactly what I needed. This is where I'm going from now on to get my lock solutions.

People at JBL Hawaii are truly great professionals!!!!I was looking for a special hardware for the door of a unit. Which Home Depot and Lowe's don't carry. I called them and spoke to Keola, super helpful, kind and knowledgeable representative!After ordering the right part, upon arrival the part fits the door frame perfectly, however; it doesn't lock in place. I went back and told Keola, while explaining, Mr. Dewy the lock and key supervisor overheard my situation. He allowed Sean the door specialist, another great professional to help assist me by meeting with me at the unit the next day. He came and worked on the door, and the end result was amazing! He didn't just fixed the problem, but made everything perfect like new!!!! Unbelievable!!!!!JBL Hawaii, an awesome company with super professionals at work!A big thank you to Keola, Sean, and Mr. Dewy!!!!!You guys are the Best!!!!! THANK YOU VERY MUCH!!!!

We recently renovated my kitchen and replace doors in my house. I worked with JBL in ordering doorhandles and drawer pulls.Andrew was able to help me find just the right style of door handles. He also help me detail all the things you need to know in ordering hardware for doors including "Which hand", hinges, tracks, pools, doorstops, etc.Noland was wonderful in helping me order all the drawer pulls for my cabinets and when I needed to expedite a front door handle, he miraculously made it happen overnight. I don't recommend rushing things, but in this case he was a lifesaver.The best part about all of this is not only do you have excellent products, but excellent courteous service.I highly recommend JBL for all your hardware needs!

Thanks to Dannard for spotting my confused and frustrated expression and coming to my rescue!My condo is on the older side, and therefore Lowe's and Home Depot do not carry the size lock for my door knob. My knobs aren't the standard size, boooo. Thus I was referred to JBL!I walked in not really knowing what I could do and Dannard came to assist. I told him what I wanted and he showed me the items available and what I could work with. He took down my contact information and said he would contact me when he came up with the estimate for the items I requested.The following evening I got the email. Thanks for all your help! I'll definitely be back when I'm ready to order the parts.

Went to JBL to look for tracks for by-pass doors. No selection, just an expensive brass type. Very helpful salesperson and nice showroom. Ended up not using the tracks. When I tried to return them; DENIED. I missed the part about their 30-day return limit policy. There was nothing in the invoice copy and I didn't see a sign. Nice place but just know about the 30-day limit if you might have to return your purchase. Missed it by a week! Now I'm out $215 with no other use for them. -_-

Went here to buy a longer lever, 5 inch for new door knob on our door. Lowes, City Mill, and Home Depot didn't have. They only had the standard size so they recommended I go to JBL. Apparently my current door is ancient, haha.It looks like a warehouse, so keep your eyes peeled for the sign. Inside is not like Lowes or City Mill where you can just grab what you want. You have to look at what you want, then talk to a representative at a desk (or at the station of what you need), and then make your purchase. They pretty much had all kinds of door locks and handles, I got what I needed. Sales person was knowledgeable, but very impersonal. I'd actually rate it 3.5 stars if I could.

These guys are AWESOME!! I have a very old mortise lock on my front door that needed some repairs/troubleshooting. I brought it in one morning and they dedicated practically their whole morning to helping me fix my lock! They provided EXCELLENT customer service and are truly dedicated to ensuring customer satisfaction. I would highly recommend them to anyone who is having lock issues, these guys have been in business forever and have seen it all! My lock works perfectly now thanks to JBL! THANK YOU!!

Awesome company!! I stopped in to make some keys for the office. As soon as I walked in I was greeted with big smiles. As I was sitting waiting, every who passed me asked it I needed help. So refreshing. And on top of that they didn't charge me for my keys. What a great way to start my day!!

We went to go pick up a new lock, handle and key because our lock and handle on the security door to our home, kind of got stuck and broke. We picked up locks from them before, so I knew what I was looking for. Great Price and a great associate that assisted us! He answered all of my questions thoroughly and was really really nice! I wish I could have remembered his name... We were in and out in 15 minutes and was happy to get home and change out the broken one! I will continue to do business with JBL. They know their products well!