Insolid

After 37 years, we finally decided to pull the trigger on a kitchen & bath redo. First step is the shower in the master bathroom. Our original as built by Gentry had a fiberglass floor & cultured marble walls. The walls were still in pretty good shape but the floor definitely needed replacing. I already resurfaced it with a white epoxy finish about 7 years ago. That didn't last long. The area around the drain started chipping away within a year. Fighting the mildew around the caulk was also becoming a chore. After hearing about and seeing the seamless Corian units at InSolid, I knew that this was the route we'd be taking. The hardest decision was choosing the panel colors/pattern. Although they do also sell shower sets and grab bars, we opted to save a few dollars by purchasing them at Lowe's/City Mill/Home Depot. Demo'ing your old unit and plumbing the new fixtures can be done by the homeowner but we opted to have InSolid handle everything. The work from beginning to end was top notch. Elice was very helpful with everything from choosing the options to keeping me updated on scheduling. We are currently planning a redo on our other shower. There's no doubt that we will once again go seamless with InSolid.

I have 15k to spend on a shower and nobody responds to my calls, emails or texts. Took 8 days for an estimate and after I said ok, got no response. Good luck with these guys.

The best for solid surface anything. I feel like I went to every cabinet and countertop shop on the island before I found these guys. Very good pricing and Elise was a pleasure to work with. Countertop was ready on the day I was told it would be ready, and am very happy with the cost and quality.

I have owned multiple homes over the past 40 years and INSOLID is the only company I will allow to remodel my bathrooms, kitchens and countertops. They are easily the best in Hawaii. Scott, Truston, and the crew are fantastic and very knowledgeable. They will take the time to work with you and listen to your ideas and goals to ensure the finished product exceeds expectations. Every question I had was thoroughly answered. Every time I have used INSOLID the finished product has been beautiful.I HIGHLY recommend INSOLID.

Poor service after install. This rating is at a 3 versus a 1 as the original shower is very nice - and should be for $10,000 (back in 2014)! The customer service for needed maintenance is a NEGATIVE 1 if that was an option. After my third call back awaiting my promised confirmation of a date to get cleaning scheduled (which requires a professional to do light sanding) I was told, the supervisor said they were too busy and wouldn't do it. She did eventually give me some referrals once I asked but by that time I was very frustrated that they weren't willing to take care of a $10,000 shower they installed. Some of this could've been avoided if the representative would've said "I'm sorry we're booked way out, but here are a few people you might call to get help". Originally she said they could come the next week but just needed to confirm that with the supervisor who apparently decided it was too small a job.

this used to be a good place with excellent the customer service ... service has gotten bad. I referred friends to Insolid....they never got a call back..by phone or email. There was a few good people, even including the owner. I like a guy named Konrad..was his name.Gotta straighten up your business....it used to be good. Excellent products.

BUYER BEWARE!!!I contracted for InSolid to provide me a seamless shower enclosure that was SUPPOSED to be completed on 05-May-2022. 05-May - William "Scott" Allen, Owner of InSolid, advised our project is still set to be completed in May 2022.09-May - Shower pan installed.23-May - I sent an email to InSolid after absolutely no communications from them. (18 day blackout).26-May - The right-hand panel and the back panel of my shower enclosure was installed.13-Jun - I contacted InSolid since I received no communications from them (19 day blackout).30-Jun - The left-hand panel of my shower enclosure was installed. I was advised by the installation chief to let the glue permanently set for 24 hours. I hesitated to look closer at the "final" product until more than 24 hours elapsed.04-Jul - Sent email to InSolid (owner and sales associate) since I finally looked closer at the shower enclosure, and noticed seams and chips in the wall artwork I submitted, damage to my residence, and artwork I submitted did not match the final artwork on the shower walls. An InSolid employee was scheduled to return to my residence to grout/caulk the edges of the shower enclosure for usability.--William "Scott" Allen's response was to re-route the InSolid employee to "other work". He stated he would inspect my project the week of 05-Jul.....which didn't happen.-----At this point, the shower enclosure was still not useable; no shower fixtures, no grouting/caulking of enclosure edges.25-Jul - I contacted InSolid since I received no communications from them (21-day blackout).28-Jul - Morning--Plumbing fixtures (which were sitting on the shower floor) were installed.28-Jul - Afternoon - William "Scott" Allen assessed the status of my shower enclosure in-person and stated fixing all the issues would take one day at most. 16-Aug - William "Scott" Allen extended a discount as compensation for the inconvenience of being without a working shower. I agreed to the discount.30-Aug - An InSolid employee grouted/caulked the edges of my shower enclosure. I needed to wait at least 24 hours prior to use shower.GRAND TOTAL of more than 118 days of not being able to use my shower, and a grand total of 58 DAYS of absolutely NO COMMUNICATIONS from InSolid....no text, no email, no phonecall. Even if I received a text telling me I haven't been forgotten would have put my mind at ease.14-Sep - Holes and crack in shower enclosure design noticed, and InSolid was advised.23-Sep - William "Scott" Allen and his spouse showed up to fix stated issues (cracks, chips, wall damage, etc.). William "Scott" Allen stated the reason why my project was so delayed was due to COVID (sick personnel), equipment breakdown, change of personnel, etc. I insisted all I want is what was promised to me, a seamless shower enclosure. When I declined William "Scott" Allen's proposed resolution, he used a NUMBER OF EXPETIVES and "F-BOMBs", and stated he NEVER WANTS ANYTHING TO DO WITH MY PROJECT EVER AGAIN.When William "Scott" Allen was departing my residence (shouting expletives and "F-Bombs" all the way to the front door), I asked Scott (over his F-Bomb-laced tirade), "So you are walking away from this project and terminating the contract?", his response was a string of more expletives and F-Bombs. BUYER BEWARE: In my specific instance, InSolid seemed to have accepted any/all newer business and pushed my project to the much LOWER PRIORITY category. Insolid DAMAGED MY RESIDENCE (AND DIDN'T FIX IT), DAMAGED the product I contracted for (at least two dents/dings from hammers used by installers), FAILED to clean jobsite (installers dropped glue onto the shower floor, which hardened) yet FAILED TO CORRECT IT, and DID NOT provide what they were contracted for: Contract Exhibit A, para 2.:" Seam may be slightly apparent and not invisible, but will be seamless and smooth without a gap or crevice."....and my shower enclosure IS NOT SEAMLESS, HAS GAPS, HAS CREVICES, HAS A CRACK, and I now HAVE DAMAGE DONE TO MY RESIDENCE THAT INSOLID CAUSED AND DID NOT FIX!!!All damage to my residence, my shower enclosure, and shower enclosure artwork was not caused by me. The communications blackouts (at least 58 total days) was not caused by me. Time spent waiting for my shower enclosure to be usable again (118 days) was not due to my negligence.When I didn't agree with William "Scott" Allen's proposed potential resolution (which is my right), I was met with "F-Bombs", derision, and yelling.I find it amazing and unfortunate an ADULT business owner would resort to juvenile behavior and language (with multiple expletives and F-Bombs) towards a customer who didn't agree with him....just sad and INEXCUSABLE.BUYER BEWARE!!

Quality materials however shower project took over 12 weeks to complete and floor of shower remains slippery and dangerous. Communication with company has been difficult, if not impossible.

Have left three phone messages, sent two direct emails over two weeks. NO RESPONSE from Insolid. Now looking at the other reviews I see I am not the first to note horrendous customer service from this company. Crossing Insolid off my list.

We hired "INSOLID HAWAII" to convert our master bedroom bathroom from tub/tile to Corian solid seamless walk in shower. Elise was our sales person, she was a great help in assisting us on color, material, design, cost and organizing the schedule.Isaac and Anthony were very professional and quality of work was excellent from demolition, disposal of old tub to installation of Corian walk in shower. Both gentlemen were very detailed oriented and showed me they loved this type of work.Gilbert was very professional and does excellent plumbing work. He also was very detailed and knowledgeable about the different types of shower fixtures.Konrad did a great job of laying out the template to fabricate the Corian walk in shower. He was very professional and knowledgeable about solid/seamless showers. He gave us ideas and recommendations to ensure we would be happy with the finished product.Scott, you have a great team and solid organization.WE would recommend INSOLID to anyone looking for Corian walk in shower.