Industrial Hardware Hawaii

I have been looking for 3in washers forever and My husband finally found them here! They were fast and efficient and we couldn't ask for better service. We went up to a service window, told the worker what we wanted, and he went to get it. It's been so stressful trying to find these washer everywhere else but this was nice and easy. Thank you!

My rating would be -5 stars, my over the phone experience was horrible! Called business to find out if they had a item that I needed person by the name or Ariel answered, I tried to provide him with the SKU number they had listed on their website so it would link it to the correct item, He said I need the description I cant pull it up by that SKU number, I asked wouldn't a SKU number be more efficient? he started to get upset, So I asked for a Manager on duty. Manager Maryann picked up the phone I tried to ask her the same question about the item I was looking for she had the same rude attitude not willing to address my concern nor providing me with any customer service. I asked Maryann to speak to the GM, She told me to call back at 7:30 and then hung up the phone not providing me with information on what I called the store for.Called the following morning to speak to the GM and Maryann had picked up and said he is not in and don't know when he will be in, so I had asked her, why did you tell me to call at 7:30am to speak to the GM she replied " are you calling to make trouble? your a trouble maker! stop making trouble you GIRL!" and hung up.This is not how any customer should be treated at all, I hope that Mike Cunningham the president and CEO of this store takes this kind of treatment from his staff towards possible customer's serious.

Went here to get some hardware for mounting brackets. At first I was confused and looking all around and no one came to help me. The very second I said okay I'm done, a gentleman came out and was very gruff. Asking what do I need? I explained what I was looking for and he knew exactly what I was talking about from my vague description. Good place to get what you need and help you build something strong and out of the box! Mahalo!

Didn't catch their names but two guys helped me get the exact bolts I needed! City Mill, Lowe's, and Home Depot had none in stock.