IL Gelato Cafe Kahala

Our family enjoy your Gelato but stopped patronizing your establishment because of the terrible customer service. Last night, we were at the mall and the grandchildren really wanted Gelato...do we bought some and were very happy we did. The gelato was delicious as usual and the customer service was superb like it should have been all the time. Pluto and Jaz were so friendly, patient and went above and beyond! We'll be a regular again.

Rewards you can't actually use. Let's start with today's visit. Only one girl was working for well over an hour. She was working so hard by herself without help. Why isn't this place staffing properly? I felt so bad for her. I ordered a sandwich and a coffee and it took a bit but I understood because she was working alone. Finally another worker showed up. My mom and daughter wanted gelato and so we got three double scoop cups. I have over 19,000 in rewards points and went to use the single scoop one and the worker who had just showed up told me I couldn't apply it to any of the three two scoops I ordered. Not sure if it's a flawed policy or that she is just not well trained but clearly we come here a lot... with almost 20k points, they couldn't make one of the double scoop cups into two single scoops so we could use the very small discount we have earned with years of patronage? Shameful and bad business practice. Better to do away with the "rewards" if you can't apply them to your customer's orders.

Life is sweeter with gelato at I'll Gelato Cafe. You can find them inside Kahala mall near Starbucks and Jamba Juice. We got 3 flavors. Top for each cup is filled with ube cookies and cream & sandy beach Bottom for both Nutella on steroids. What an interesting choice of name. Too bad it wasn't presented with half and half or side by side. Ube is my new favorite gelato then the Nutella on steroids. The ube cookies and cream with Nutella on steroids was a good combination for me. The staff also kindly offered us to try before deciding which flavor to buy.

Oh my God the service from this guy was so awesome. He worked so hard and with a smile . Most pleasant experience. Lots of choices and you can sit down . Listen to music above I actually sat down for coffee !

Great customer service as although I sampled a lot of flavors they were more than willing to help and get me my options that I really wanted. Ended up going with a 4 scooper and man was that incredible. Mahalo to the staff here. Atmosphere here was great and I ended up eating there at the bar where they were more than happy to have me sit and talk story little bit.

They add an extra $1 in addition to the price of the items you ordered and try to play it off as if it's just the taxes!I ordered the 4 scoop gelato in a waffle bowl . The manager who assisted me told me it was 8.75 + 1 (waffle bowl). I paid but then later found they had charged an extra $1 that was not advertised. I tried to explain the situation and she was adamant in saying that $8.75+$1+0.50tax=$11.25. Instead of explaining how the extra dollar was added to my bill, she got defensive and kept saying that was just the tax, do you want a refund, and acted like they lost several customers cuz I took too long making my selection after I only tried 2 flavors before orderingThe whole experience was extremely unprofessional! I will not be coming back!

Let's try this review again! June 18th! The family wanted gelato. I went to pay and the worker was super unpleasant. I believe he was having a bad day - Unprofessional. Not cool‍The gelato was delicious.Will the family be back? NOPE. we will go to another establishment

This is my oldest daughter's favorite stop in the mall. I'm a fan of the fruit flavors offered. Always consistently yummy.

I haven't ordered anything from this place In a long time . I'll give this place a five star. As I arrived I looked over the menu. The girl in the front , Sydney , as soon as she was done with the customers before me , she took my order . I ordered a Kona cold drip . She followed procedure asking me if I wanted cream or sugar. That's good . I was watching sydney make my drink . She handled it well. Then came back with my drink . Well done Sydney . She did good. I'm recommending her to customers.

Updating my review. The owner reached out regarding our experiences and offered to comp our visit and give them another shot. We didn't respond, but that was nice in their behalf. Have been multiple times since my previous review and haven't had a poor experience. It appears they have made changes to the staffing and overall demeanor of staff seems to have improved. Gelato is good too, as always.