Honolulu Snorkel Company

We took this tour Labor Day Saturday , after another snorkel company cancelled on us! Luckily Honolulu Snorkel had a tour leaving at 8am. Needless to say they saved my morning. The entire staff was very friendly, and they got us on the boat quickly, efficiently and the boat looked/felt very clean. There are no shoes allowed and they store your shoes in a big cabinI don't know any of the names of the crew, but it was a tiny girl with blonde hair , two helpful young men, and an African American captain. After we got to the site, we stationed, and the instructions were very implicit . I believe we were the only tour with an actual snorkel guide, cause it seemed like every other group that was out there was wandering around aimlessly. To make matters better our tour guide, which was the little blonde girl, kept pointing out where the turtles were. She even took our GoPro and got a little bit closer because we could not dive down very far. There was another group (not with us) that was trying to touch / get near the turtles and she ended up having to warn them that she will report them to the authorities if they don't stop messing with the turtles.Towards the end of the tour, we got a little bit closer to Diamondhead and was able to take photos. Overall an outstanding tour co and will definitely book with them again. They are reliable, professional, and care about the environment. As a bonus every Saturday, there is a farmers market happening in the parking lot of the harbor so you can walk right over there after you take your tour with Honolulu snorkel . Mahalo!

Everything went well. It was all all I had hoped it would be. Our group swam with beautiful fishies, and saw lots of sea turtles. We were led by a fun, sharp crew who knew how to make it a great time by being professional, safe, and fun. I would 100% go again....and again, and again with this company and team. The crew was Holly, Daniel, and Captain Jeff (with 2 awesome doggies to boot). Thanks!

I highly recommend this snorkeling company. The scenery is obviously gorgeous, but it was the staff that made the tour extra special!

We had a great time snorkeling with their professional crew. Lots of fish and turtles to be seen.We had a small incident where the shackle of the tie down we connected to snapped after the boat had been secured. The captain caught the error quickly and remained calm and collected while instructing the crew to move promptly to avoid any further issues. They extended our snorkel to make up for any lost time and went above and beyond to ensure the participants where happy and cared for. They even let my 5 year old hop on a surf board with the crew to spot turtles on the surface when she decided she was over the snorkeling.

Amazing tour!I cannot say enough good things about this company. We used their snorkel gear and life jackets to snorkel in electric beach and shark's cove on day-1 and booked their turtle bay tour for day-2. The price was very affordable and they had all necessary rentals available on the boat. You can get the sea sickness tablets, wet suits and go pros for rental at the shop before your board your boat. We loved the experience and would highly recommend you to book their tour. The guides will take you to the exact spot where you can find turtles and keep pointing towards turtles and nice colorful fish. PS: I suggest you book the earliest slot because it can get really crowded at the spot after 10 am.

These guys are AMAZING. So informative, so kind, so smart, and SO FUN! We happened to go out on a day when the water was very clear. We saw dolphins, a whale, a pod of 8 turtles, an eagle ray, an eel, and hundreds of fish. It was insane! That part of the experience is based on luck- but either way they made the experience so great. They were very knowledgeable and took us to a great spot to snorkel. They were even diving down with other people's GoPros to take videos of the sea life. Overall it was a great experience, I'd love to go again!

Great experience ! Captain Jack, Korra, Jake and Marcus were awesome We saw turtles , dolphins and whales

If I could give zero stars, I absolutely would. We had a snorkeling tour scheduled at Hanauma Bay on 2/19 at 9 AM, with instructions to arrive early at 8:30 AM. At 8 AM, we received a call informing us of a mishap, and our tour was rescheduled to 9:45 AM--no big deal.However, when no one contacted us for pickup at 9:15 AM, we called the agency. Lisa informed us that the pickup was actually at 9:45 AM from the parking lot, but now it had been delayed again to 10:30 AM. She then asked if we wanted to cancel, reschedule for the next day, or wait. We chose to wait.Our family includes a child with special needs, and waiting in the parking lot for two hours in the heat was incredibly difficult. Despite this, we remained patient. But at 10:30 AM, no one showed up. No call, no update--nothing.We called Lisa again, and she assured us that Johnny, the person responsible for taking us snorkeling, was "walking up from the beach to pick us up as we speak." She even described what he was wearing. After waiting another 15 minutes, I walked to the designated meeting point, only to realize that the walk from the beach takes just 4-5 minutes. Calling Lisa back, she again insisted, "Oh yes, he's walking right now."At this point, I was frantically asking every guy in a black shirt if they were Johnny. Finally, one of them responded--it was him. We then headed to the cashier, where Johnny was supposed to pay for our entry and take us down to the beach.And then? He turns to the cashier and says, "I forgot my wallet on the beach."After three hours of waiting, six or seven calls to the office, multiple misleading updates about Johnny's whereabouts, and zero accountability, he finally arrived--without his wallet. As Johnny slowly walked back to retrieve it, it was already 11:20 AM. By then, my poor daughter had reached her limit. She couldn't understand why we had been sitting in a parking lot for hours when we had promised her snorkeling.This was beyond unacceptable.Later, I spoke to another agent and asked if they offered any compensation for customers who were so outrageously mistreated. Her response? The only action they planned to take was "speaking to the personnel." No attempt to make things right. Very disappointing.

First timers in Hawaii. It was a very nice experience, everyone was pleasant and fun, but what really put it over the top for us was Johnny and his above and beyond customer service. My mom is handicapped, and while she can walk with a cane, she is very unstable on a boat, plus she was very afraid to get in the water. Johnny very patiently talked to her and encouraged her to get in, helped her in every way imaginable. He got her in the water and tried his very best to get her to stay. And when she ultimately decided to get back on the boat for the remainder of the excursion, he was the one who got her back on safely. Super caring, patient, and truly a class act guy. Thanks Johnny!

We did both the snorkel experience and the whale watching through the Honolulu Snorkel Company - the service was excellent. All of the guides were so fun and helpful, they helped make our experience special! We found booking was easy, and the setup was very straightforward. Would recommend to anyone visiting Oahu anytime soon.