Hilton Vacation Club The Modern Honolulu

Rating 3.5 The staff was always pleasant and helpful. The rooms were cleaned well and the overall stay was fine. We stayed six nights and the bed was comfortable. The room was spacious and included a mini-fridge and a microwave. There also was a Keruig.For being a Hilton, the hotel was run-down. The lights by the bed are designed to be hung in place from the fixture by three outside rods and one in the middle. On one side, the lamp only had one of the outside rods and on the other side of the bed, it had two. The curtain had small holes in the fabric. The mirror in the bathroom was corroded around the edges due to the moisture in the bathroom. None of this impacted my stay, but it's just odd for a Hilton hotel to be in this shape.The bathroom has a shutter on each side of the mirror. Light streams through the shutters even when in the closed position. At night, if someone uses the bathroom, the light that comes through the shutters is quite bright. Shutters don't do much to dampen sound either. Not sure why they felt having shutters on the wall separating the bathroom and sleeping area was important.The hotel is in a convenient spot. If you're taking public transit, the bus stop is right at the corner. It's close to an ABC store.

I stayed in one of the hotel rooms which face west. They have two full-sized beds next to each other and no deck. There is a microwave and a mini-fridge (no freezer). The room had a locking, connecting door in case you had friends or family in the room next door. I don't personally like this situation since you are more like to hear noise from the connecting room. The bathroom had 2 sets of shutters facing the beds which meant that you could hear everything that was going on in the bathroom. Pros: Friendly staffSecurity was quick to shut down a loud neighborSelf-parking garageGood restaurant and bar on the 1st floor (Grove Restaurant)Free activities such as yoga and hula lessonsClose to the beachClose to Ala Moana CenterHousekeeping was quick when we requested towels, etc.All ages pool near the barAdult "pool" (you can get your feet wet) on the floor above the all ages poolClose to ABC storeClose to restaurantsGreat lychee martini in the barCons:No deckParking is priceyShutters on bathroom wall doesn't allow for privacyRooms weren't cleaned until the 3rd day (?) - not that big of a dealKey cards hardly ever worked. We had to get replacements many, many times. Summary:I'm glad I tried it, but won't be back. I usually stay next door at the Ilikai which is much better.

This review is for Courtney- front desk! She is AMAZING- so helpful, knowledgeable! She made checking in a breeze and helped with a parking/ key card situation! Thank you!! The hotel itself is a great location and the bar and amenities were nice!

I've taken some time to reflect on this review because I want to be fair. However, I feel it's important to share my experience, especially when comparing what was presented during last year's timeshare tour versus the reality of our stay.Check-In Process:As a Diamond Hilton member, I'm accustomed to a warm welcome, perhaps a small gift or gesture of appreciation. Unfortunately, we were met with attitude from the front desk attendant instead. It was only around 7:00 PM, and we were the only guests checking in, yet the attendant seemed annoyed by our arrival. When we asked about parking and a potential upgrade, we were brushed off. He claimed upgrades weren't available for the category we booked, which hasn't been my experience at other Hilton properties--upgrades are usually offered, even for an additional cost.To make matters worse, the key cards didn't work for either our room or the parking area. When we returned to get replacements, we were given an unnecessary lecture on how to use the key cards--something that felt condescending and frustrating.Room and Service Issues:On our second night, we realized maid service hadn't been provided. At $250+ per night, I don't think guests should have to call and request basic housekeeping.The in-room entertainment was outdated and inconvenient. There's no Netflix or streaming capability, and no guide to help navigate available TV channels. For a modern Hilton property, this felt behind the times.Amenities and Facilities:The adult pool has a bar, but no bartender was ever present. To get a drink or food, you have to leave the area and go down to the kid-friendly pool. Additionally, there were no servers available to take or deliver orders to the adult pool area, which was disappointing.Overall Experience:I understand that the rooms shown during timeshare tours are not necessarily the ones you'll stay in, but the stark difference between the showcase rooms and what we experienced was shocking. The room was worn out and didn't reflect Hilton's usual standards.Frankly, it feels like Hilton purchased this property solely for its proximity to the Hawaiian Village, but they haven't invested the necessary care or management to bring it up to par. For Diamond members--or anyone, really--I'd recommend booking at the Waikiki Beach property or looking at non-Hilton options nearby.Two stars might even be generous, but I'm giving the benefit of the doubt because I know this property could be great if managed like the others in the area. Unfortunately, this was a complete miss for us, and we won't be returning.

This is the second time I've stayed here. And both times were okay. Nothing too special to report here. The staff are friendly but I don't see many of them. There's a breakfast spot, a Starbucks and a bar attached to the hotel and it generally ranges for about 20 dollars per food item and 12 dollars cocktail and 8 dollars for a coffee. The beds are a bit firm. I like it medium and this one is a bit harder. Not totally impossible to sleep on but you may wake up once or twice a night. There are three elevators and all are a bit old. The building although named the modern is slightly older but still works pretty fine. It's connected to a mini shopping mall that can be accessed by the pool. Around the corner of the pool is another hotel which I believe is another Hilton. It's not too far from the strip but it's definitely a walk. Maybe looking at 30 minutes. There's a parking lot but I didn't drive and not sure how much that cost. But it looks like it's valet only. It looks to be a little cheaper than The other places in the area so I'll continue to stay here next year when I return.

Stayed here for two nights while in Oahu. As a Hilton member, the pickin's were slim - but in the end I am glad we stayed here. Located sandwiched near two other Hilton properties, this had a nice mix of close proximity to stores, meeting places for tours, and nearby to Uber'able places. The room had some wear to it - probably could use a fresh coat of paint, and the shower head could use a cleaning. Plenty of natural light, room had a sitting room, as well as a bedroom - with the bathroom cut off from the shower area. Really appreciate that fetish.Room also had a private deck as well. The thing that was best was the staff - younger guy with a ponytail was friendly, helpful, and accommodating. Also had a restaurant located inside and an outdoor pool area. Only being here 2 full days, I didn't get to experience that as much. Would recommend, would stay again.

Friendly staff! Our stay here was memorable because of so many good events. Location is great because it's near everything, walking distance to the mall,souvenir store across the street, near the beach and more.

I enjoyed my stay. Staff were friendly. Room wasn't bad. The parking lot key thing sucks though but after about 20 tries it'll work. Parking is $35/night but 10% off if a Hilton member it's still expensive but what are you gonna do. The area gets busy sometimes. Especially at night it gets backed up by Red Lobster which is across the street. Location is close to a McDs and ABC & other restaurants within walking distances. I would stay here again

Best Mai Tai in Waikiki! The vibe is very laid back, and Derek formulates the best cocktails.

We received housekeeping service from Gemma and I must say she is wonderful. She gave great customer service in making sure our room was clean and organized. The front desk employee Jarrick was fabulous in checking us in and making us feel at home. The rest of the staff was great too! This hotel is top notch and I highly recommend this property for others when visiting Oahu, Hawaii. Thank you!