My recent visit to Germaine's Luau with my family, a mix of locals and visitors, was an eye-opener, and unfortunately, not in a positive way. As a kama'aina, I expected the spirit of Aloha to shine through in every aspect of the experience. However, the lack of courtesy and respect from the staff was stark and disheartening.There were three particular incidents that marred our evening:When my partner was invited on stage, naturally, I wanted to capture the moment. A tourist family kindly allowed me to sit upfront for a better view. However, a staff member repeatedly and loudly instructed me to move, disrupting the recording and leaving an audio trail of the unpleasant interaction. This lack of understanding and respect was jarring.During dinner, while the bus escort was clearing our table, their behavior was unprofessional. They jokingly referred to discarded items as 'throw away nobody,' coupled with laughter. Their attempt at humor fell flat and came off as insensitive and inappropriate.The final straw was during a hula performance, where women were invited on stage. Instead of politely asking other guests to sit for a clearer view, staff members rudely yelled, "SIT DOWN". The absence of basic politeness was shocking.The theme of the show was Aloha, but the behavior of the staff was a poor reflection of this cherished value. The lack of manners and respect was a total letdown. It's disappointing to witness such a display, especially in a setting that should embody the warmth and hospitality of Hawaiian culture.In retrospect, choosing the Polynesia Cultural Center, with its more reasonable pricing and respectful atmosphere, seems like a far better option for future gatherings. Germaine's Luau, sadly, missed the mark on delivering an experience worth cherishing.
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