EmPower Health

I just went for a required Covid-19 test before an upcoming procedure I'm scheduled for. I person that administered the test was very professional and prompt for my appointment.

Convenient. Although if you're on crutches or in a mobile wheelchair, the main door doesn't have a button to open the doors. And there is a lip entering the bathrooms. Hard to push the door open and get my wheelchair over the lip.

I recently switched my family's primary care provider to Dr. Gozun at Empower Health and I wish I had done it much sooner! The staff is super friendly and helpful, the building looks clean and new inside and out, and everyone who works there is very inviting and welcoming. Dr. Gozun is amazing and makes my family feel well taken care of every time we are seen. Tracy, at the front desk, is also super amazing and went above and beyond to help make things smooth and easy for our numerous appointments. There is also an urgent care and a diagnostics lab in the same building, which is super convenient. There's also plenty of parking right in front of the building and the waiting area is large, which is great for following social distancing rules.

Staff is super nice and friendly. I've been to both the urgent care and the doctors office side. Switched my primary to here as well. I love that it's so close to home and I don't have to drive all the way to town. Great location great facility and great staff!

The staff is very friendly and made me feel super comfortable throughout my entire visit. Love this place!

The doctors here are good but I did have a weird experience with one of the assistants. They had to ask me medical history and said "this is as uncomfortable for me as it is for you," which definitely made the experience uncomfortable from there and is a sign they probably shouldn't be talking to patients. The billing office seems totally incapable as they will hold off on billing for any appointments for over a year then send the entire 15 months worth of appointments across all doctors here at once with a due date of one month. Even with financial assistance it seems more responsible to bill in a reasonable amount of time from the appointment date. Their excuse was it was due to the "No Surprise Billing Act" so beware of large unexpected bills.

The urgent care staff was awesome! Everyone was very friendly, professional and efficient. This is a great alternative if your doctor is on vacation or you just need service right away. Very easy to find and the parking is free.

BEWARESadly I was disappointed yet again with the medical care here in Hawaii and thought for sure this shiny new state of the are clinic was finally it.Nope I was running late due to construction and GPS taking me to other location. I called to ensure they could still see us. Was a first time appointment for my son. I was told "don't worry it's fine and just drive safe"I arrive at the same time I stated and as we rush in I'm met with we can't see you today we have a 15 minute grace period. Ok it's 12 minutes past and why would you have me race across the other side of the island just to tell me at 12 minutes past you have a 15 minute grace period you are not going to apply. It's their policy but apparently it's merely how they feel that day.I'll stick with my old doctor and I advise anyone switching to do the same.It's all pretty and new but customer service and policies they apply at will don't work for most people. I had even referred my friend after an impressive first and my last visit.

My mom recommended Empower to me. She really liked her doctor, Dez Tricacaro, so she told me. I was having bad experiences with Waianae Comp so I switched. WOW! This place is great! I never wait long, Dr Dez IS great! I also see Nicole Aurellano who is fabulous and they do a spectacular job at their Urgent Care! I had a ruse named Gimmelette. She was a doll and absolutely great!!! FIVE STARS YA'LL!!! Keep up the good work!

Depends where you are going & who you are seeing. Regular clinic doctors were ok! It takes just one bad experience and that was the URGENT clinic doctor only!