Elite Discount Furniture - Aiea

This furniture place is a complete rip off, they will overcharge you for furniture that you can get somewhere cheaper. Bought a bed and the bed frame broke which caused the frame to cave in. Reached out after the bed was only 4 months old and no response from them after emailing the receipt and picture. I had to go back in the store where Bernadette charged me to deliver a bunkie board ($99 on mattress firm) charged me $269 plus $140 delivery fee. They screwed the bracket (which was stripped) and tossed the bunkie board on top and left. Not sure how long it will hold up since it broke before with less weight and now it's heavier. The furniture is cheap and way over priced, it will fall apart in a few months. Do not deal with the sales lady Bernadette she will scam you.

Questionable sales techniques. Sales person said she found old price tag and could give me the lower price today. But only today. My complaint is that I paid $140 for delivery and set up of a bed frame. They set frame up wrong. For me to fix took longer than building from scratch. It was 10 pm by the time my wife and I finished. Way past bedtime. Elite Discount Furniture would not refund me anything. Told me that I SHOULD NOT HAVE fixed bed frame myself and called them back to do it. Also they said lowering frame would negate center support. Not true. We lowered the center support via 8 Allen wrench screws which was a pain. That proves they lacking in their own product knowledge. They did not care about my time. They never apologized. They do not take responsibility for their actions. Like children. Don't shop here. Aloha and mahalo for your time.

This is unfortunate.... I went to this place to find new furniture. Everything seemed good... service, product, and pricing. Little did I know, after our delivery and setup, they were missing the lever to operate the recliner. Not to mention the chair breaking shortly after. They said they'd order us the part and install it when it came in. Never happened. They said they'd have someone fix the chair.... well.... he just looked around, shook the chair, and then said it wasn't repairable. I called numerous times and was given the runaround. We got the furniture in May and are still waiting for the part and repair/replacement/refund!! This December! Please, PLEASE, don't get anything from Elite Furniture Discount in Aiea.

This store had top quality furniture and we were able to find the perfect Power reclining couch and love seat at the best price! Bernadette greeted us after looking around and pointed us to the right direction for our budget in mind. The staff were flexible and they rapped my set of couches and loaded it no problem. I am very satisfied with the quality,price and customer service 5 out of 5 stars!

This is the worst place to purchase furniture. DO NOT BUY FROM HERE!! We bought a reclining sectional and additional recliner in May 2022. After delivery in June 2022, we noticed the recliner back was broken/not installed properly. We have a 1 year warranty on the furniture, so we've been trying since June 2022 to get this company to fix it. They don't return calls, they hang up on you, they never respond to emails and they're RUDE. Bernadette is the worst in customer service, by far. Also, one of the reclining chairs in the sectional just stopped working. The furniture is cheap for a reason and the people who work for this company are scammers.In addition to the below comment from the business, they claim the process here on yelp, yet do nothing with it or about it. Emails and calls still go unanswered. They're just trying to act like they actually care about customer service, when in fact they DO NOT. BUYER BEWARE!!!

I took my mom here to check out some furniture as we drove by during Black Friday and saw they were having a tent sale. We got here at 3:10PM about 3 hours before they close. We were browsing the store, looking specifically for an entertainment center. We were not greeted and it seemed like only three people were working here. There is an upstairs too for more furniture and there were no associates up there to assist all were downstairs. We walked up and down for a good 30 mins before a man asked if we were doing okay. We asked about some items in the tent sale and informed us those items were the scratch and dent items that were on sale as well as the floor models. So we decided to look for more inside. We did have a question for a few items upstairs and as we made our way up, the man left (we thought he would follow us). So my mom went to the filipino lady that was working with multiple customers as she was the only one who seemed interested into selling us some things. It was a disappointment that most of the other associated we seen were in the back room sitting down or going upstairs to sit on the couches to "chill".Anyway, the lady took us upstairs where we showed her some of the furniture we were interested in. She was able to answer our questions and checked if they had the ones we wanted in stock. She was also nice enough to give us a small percent off. She then took us back downstairs to do financing. The man who helped us with financing was okay. Did not feel personable, it seemed more rush to take our money, at this point I wanted to leave already so I did not care. We paid for our items (we got a new couch that was on sale and a new entertainment center) and left. We opted out of delivery as we would just pick it up and do it ourselves. Overall, they need to work on their customer service.

I purchased a white glossy dresser because it went with my brand new white glossy vanity but when I received it there were some things that were wrong with it. One, it was filthy inside so I vacuumed it up and wiped it down, no problem, then we noticed one of the facings between the drawer had cracks in it (husband says it's from the delivery guys opening the drawer and holding that area to carry it) SMH big no no, but the main reason I decided to call the salesman Bret, was because there was a small scratch along the top exterior part of the dresser. So after I put the dresser in its place all cleaned up I decided to let Bret know but told him I could live with it because I love the dresser but NO Bret insisted I get it exchanged and said he wanted me happy. So I agreed but several times almost called off the exchange because I didn't want to go through the hassle. All in all I went through with it and I'm sooo happy I did. The replacement dresser was super clean inside. I didn't need to vacuum or wipe down anything and the scratched dresser I told Bret I could live with was now replaced with a brand new undamaged dresser! So Bret was right I'm happier now and I really appreciate him insisting the way he did. It shows how much they care about their customers. If anyone is going to their store in Aiea (they have such unique cute pieces btw!) make sure you go see Bret! He is so laid back and not pushy whatsoever. He will take care of you!!

bought a brand new 500$+ dresser from these people just for it to be missing a bunch of screws and the tracks for the drawers where in the wrong places so the drawers where crooked

Don't go to the Asian lady go to the young gentleman there. He's very respectful and not so pushing when it comes to selling. He was great and he sold us our first sectional. Five stars for the young gentleman hope he gets many more sales.

Last year I had purchased a L-shape couch and 2 Dresser draws and a recliner. Not even a year goes by my couch broke and they said that they can't fix it because the game was bent. So I call had a bad attitude sales representative from elite they just blow me off. Now here's my point they offer me some credit but couldn't replace it with another one because they don't carry anymore. All I wanted to is to be fair at least they could have gave me another couch. Money don't grow on trees. I paid big bucks over couple thousands. Just bad service overall