Discount Mutual

Kathy was very patient with me. She works closely with the delivery people.Had new washer & dryer delivered but they couldn't install because water couldn't be shut down (live in Condo). The delivery guys called their boss and he called Kathy. She called me immediately and informed me that I'll need to have a plumber fix the issue before I could get the washer & dryer installed.After the plumbing issue was fixed, I called Kathy and made arrangements for the delivery and installation. Went like clockwork.

My wife and I just installed three new air conditioners for our condo through Discount Mutual. I 100% recommend this business. They are flexible and made the whole process easy and painless. They helped us prep our condo for the arrival of our first child. I highly recommend the GE air conditioners as they have a built in dry mode and eco mode to keep your place cool and save on energy. Controlling the air conditioners from the app is super useful.

This company is terrible. I would go into the lengthy story of my experience with Discount Mutual but I've wasted enough time and energy on them. I'll just say that a company that sells appliances such as air conditioning units that are priced at appx $1,000 and does not take debit/credit cards speaks volumes. A company that has the wrong address on their company letterhead/invoice, 770 Kapiolani Blvd., Suite 101B as opposed to 777 Kapiolani Blvd. (which is actually the BMW dealership across the street) speaks even greater volumes. The lady/customer rep that I interacted with during my transaction was incredibly rude and was very close to cussing her out on a few occasions. If you can find another company to buy the products you need on island I'd recommend doing so, use this place as a last resort and last resort ONLY!

I checked 3 businesses for a 24" stacked washer/dryer for one of my rental properties, and Discount Mutual gave me the best price, and the best service. Kathy made all the arrangements with my tenant and the condo management office regarding scheduling the delivery. All I had to do was pay the bill. Their place of business may scare you away, because it's basically a warehouse with a lot of dusty, old appliances all over the place. But if you can look past that and speak to Kathy directly about what you're looking for, she'll deliver with the best price and service in town.

I have purchased several products from them over the years. I have never had a bad experience yet. They have always had the lowest prices. They even arranged the reservation of the elevator at my condo. They are very pleasant and easy to deal with. It helps if you do research and know the product and model number ahead of time. Otherwise, I am sure Kathy can help you find an appliance you will be happy with.I was a bit shocked the very first time I went there. They have no showroom and as Nat stated, there are a bunch of dusty appliances in the front. Some I think are new, some are used ones they have for sale. The pathway to their desks in the back has gotten narrower over the years. :) A downside is that they only have a small inventory so chances are you won't be able to see the product in person until after it is delivered to you. You could always go and see it at a showroom at Home Depot, Lowe's, Sears, etc.As far as I know, they only accept checks and cash.

Our refrigerator died. Went to see Al and Kathy. Provided the measurements and style. Kathy checked inventory and scheduled delivery and removal of old refrigerator. She even helped us obtain a $100 rebate from Hawaii Energy. Assisted in completing the form, copy of original receipt and provided the pre-addressed envelope with a stamp! That's what I call service!

Highly recommend. Kathy is excellent, service , knowledge and follow up. She my go to person for all appliances.

Discount Mutual is located behind Yanagi Sushi on Kapiolani. I purchased two air conditioners from them. Their prices are quite reasonable and I would recommend them to friends.

I have never had such a terrible experience with any kind of service company as I've had with Discount Mutual. My property owner bought a new microwave from them and told me to expect a call to set up time for delivery. A week went by with no word from Kathy. When she did finally call she wasn't able to set up a delivery time and told me she would call me back. I got a call from my property manager the next day asking if I was in Las Vegas. Um, nope, I'm sitting in my apartment as we speak. Kathy told my property manager that the reason I didn't have my microwave was because I was in Las Vegas...WTF. This time they give me the delivery/instillation guys number and tell me to just call him directly to set up a time. Sure, how could it get any worse? He only has his assistant on Tuesdays and Thursdays during business hours, that's how. I work shift work and I told him I wouldn't be able to do that for two weeks (I'm not missing work for a microwave) so he was nice enough to say he would try to install it alone on Monday between 1-3. He never showed and they won't call me back. I'm still sans microwave and can't do anything about it because its not my place. This place is the worst! Don't give them your business.

Avoid. Avoid!!!!Let me just start by saying that we've had to deal with this unprofessional company only because the management company that we rent our apartment from hired them. They are the most unprofessional company I've ever dealt with in my life. Ever. No exception.A simple issue has turned into 6 months of horror. It's like a really annoying episode of Seinfeld, but 6 months long and real life.I'm not a competitive company bashing these guys, I'm just a customer. Go somewhere else and pay a few more dollars. You do not want to deal with this nightmare.