BR Fret Shop

Amazing work and customer service! I am a forever customer now! Chris and staff are great. Very friendly and their work is meticulous! You're in good hands with them!

I've been playing more in open D tuning and got tired of retuning my Taylor every time I wanted to play something in open D. So I took my old beloved Takamine F360s out of the closet and decided to leave it in open D. But it was playing rough. The action was very high even after I adjusted the truss rod. Also the intonations were off. I took it to a major guitar store in town and the luthier there said he couldn't help me because the guitar needed much more work than he could do. Then I found Chris at BR Fret shop. OMG what a God send. Talk about someone who cares passionately about guitars and knows the instrument like Wolfgang Puck knows pizza. Chris identified that the problem came from under the bridge where through years of humidity, that area was bulging and pushing the bridge up thus raising the action. He took it apart, sanded under the bridge then put everything back together along with new strings. I was completely blown away at how low he got the action with no buzzing. In fact it made my Taylor seemed hard to play in comparison. So I ended up taking my Taylor in for an adjustment as well. Pro tip : make sure you register your Taylor guitar with Taylor manufacturing and they will pay for the adjustments at certified Taylor shops. I hope Chris and his assistant Wes never decide to leave O'ahu. We are very lucky to have them here in our little corner of the ocean. Happy pickings...or strumming!!

Excellent customer service. I had a ukulele in desperate need of tuning peg repair. Chris was amazing. Not only did he repair it with great care and professionalism, he also took time to explain, in layman's terms, what was needed and how he went about repairing it. He has over 30 years experience in this business, so he knows what to do and how to do it right. Would highly recommend.

Can't overemphasize how great BR fret shop is. I've brought in 3 of my instruments for pro setups, as well as new wiring and pickup installs, and each time they have done such amazing work. So much so that I always hand people my instruments to have them just feel the difference when you get the setups done by them. Now, they have the Plek machine, the setup was even better and pretty much blew my mind. I recommend everyone do this, and will do so with all of the musicians I know.

The customer service is superb! And the quality of work was fantastic. These guys really know what they are doing.

It hurts me to say, but this place is too good. My budget $50 seagull s6 made a rattling sound but Chris the owner knew it was fret buzzing. He gave me two options, a budget fix or a true fix that would make my instrument sound better. No brainer so I went with the true fix to see what all the hype for this shop was about. Chris put a camel bone saddle into my beloved guitar, but not just any camel bone but a racing camel's shin bone. Athletes bones are more dense than others. The most dense bone the market has to offer. Virtually undetectable besides ivory, however: ivory is no longer legal. Chris being a master of his craft was able to find such bone. My $50 seagull now sounds like a $4,000 Martin. No wonder these guys are Martin authorized and certified. You sometimes come across folks like this, whether it be motorcycle suspension tuning or whatever. They get something ordinary and create something absolutely spectacular all without breaking the bank. Priceless. Competitors won't spend a fraction of the time these guy do when dealing with perfect intonation for your guitar. This guitar now all of a sudden seems out of my league. I look forward to catching up to it. I wrote this whole Yelp review and my d string is still resonating, piercing my heart. BR Fret Shop is simply a true blessing.

This place is a true find! The artists are polite, responsive and excellent at what they do. The shop is staffed by old school, hands on musicians. They are certified Martin guitar techs too.I took my boyfriend's Martin in for cleaning and re-stringing. The price was affordable and upfront. They did an amazing job too. When I picked it up today it looked and sounded even better than when we bought it!

Chris, Wes & Staff came through again. They did excellent work on 2 KoAloha Tenor ukuleles. One a Low G was a string reset and to address a "thudding/muted" note on one string (they had previously done a Pro-Set Up; and replaced nut & saddle with bone). The second a High G was a Pro-Set Up & replace existing nut and saddle with bone. Extremely pleased with how the uke's sound. Their level of work is 5 Star as it is clean, precise and looks good as well. If you talk to them, you know they know their stuff, take pride in & are passionate about their work; and will put their "all" into your instrument. Douglas (their dog) is a pretty cool little dude as well. My "go to" luthiers. Aloha Howard S.

We had a lifetime's collection of ukuleles, guitars, banjos, and violins that needed to be repaired. After doing research and reading all the reviews, we decided to take our instruments to BR Fret Shop. That was the best decision that we could have made. Chris and Wesley are amazing, very honest, and very customer-oriented. They do excellent work, and they also explain what they're doing and why it needs to be done. We came away with a great education about stringed instruments.We took a few instruments to them every week for about 8 months and are extremely satisfied. I wish we had enough instruments to keep going back for another 8 months. They really are the best!

Chris is the only luthier I trust to work on my guitar. He is a skilled craftsman and truly knows what he is doing. He treats every guitar like his own, and his attention to detail is what sets him apart. I initially brought my strat in to fill in a string tree hole. Then a full set up / pick up swap / completely new rewiring, rounded out my frets, and switched my pots. He really takes the time to explain so you fully understand. And if he feels something is not right-- he will fight to show you why "this might be a better option." Even if it means him not profiting. I'm very particular with how I set my Strat up and I never once left that shop without my guitar specked out exactly how I requested.Chris and Wes at Br Fret Shop are top notch!