BIKEFACTORY Hawaii

I highly recommend this shop. Knowledgable staff is really flexible and easy to work with. Great customer service. Pretty good selection of bikes in variety of sizes and configurations. I live mainland and work Hawaii intermittently. The staff here is very patient and works with me on my schedule. Don't try to oversell you. Listen to what you are saying.

Went in. Asked for a bike tire. They left to look and never came back. Bruh?Not sure why. Kinda strange. Wouldn't recommend.

I recently went to bike factory to look for a new rim for my road bike. I find out that they are not selling too many road bikes and tri bikes any more, they carry more BMX and e-bike. I was looking for a bike rim for my road bike and I think the selection is limited for my price range, so they do not have a rim for my bike. They do sell skate boards. Overall their staffs are friendly. It is always good to have another Bike Shop in my area so I have another option to go to.

This review is SO OVERDUE.These days, it's so hard to really experience excellent customer service. Every time me and husby go to Bike Factory in Kaka'ako, we have the BEST experience. The humans that work here are SUPERB. Not only are they knowledgable, but you can tell they actually love their jobs. They love being there, they love helping people get their butts on bikes, they love helping tune up their gear, they love assisting with picking out anything with wheels, etc etc and more. You get the picture...It's because of this that WE ALSO GO BROKE. But it's okay. I put a lot of trust in them, and they do the same for us. If you're looking for knowledgable staff that AREN'T just trying to make a quick buck off of you... this is the place to go. Sure, they are making sales, but they aren't pushy like actual sales people. They are always making sure you are making the most comfortable decision for yourself... and I LOVE THAT.

I have dealt with this shop over the years for mostly bicycle related things. Sometimes the service provided was specifically for me (parts and tune Other times, it was for my coworkers who trusted me due to having been a triathlete and endurance cyclist for almost 4 decades. Today, however, I purchased a Tony Hawk reissue skateboard. The level of satisfaction was precisely the same. I highly recommend this shop based on those who are employed here. I found the staff to be professional, polite, and quite knowledgeable on a grand array of topics. With this having been stated, I truly look forward to my next visit. Thanks guys!

Just the Best,why try the rest I really don't know what else to say. With that being said the people are right on gold star

Seriously, guys?My Trek Dual Sport 2 that I purchased from the Bike Factory had a flat rear tire. I took a taxi that agreed to schlep the bike to Bike Factory for a new tire. The disinterested kid at the front desk tells me I need to schedule a repair appointment before I bring the bike in. I asked if he might be able to make an exception in this case, since I just unlocked the bike room in my condo, unlocked the bike, carried it up a lot of stairs and taxi'd to the Bike Factory. Nope. I walked next door to Boca Hawaii Bicycle Shop, where I have never purchased anything, and they got right on it, said I'll be ready to go in a day or two. Now THAT is outstanding customer service, and I very highly recommend Boca Hawaii. Apparently, the Bike Factory either could not or would not make an exception to take a walk in flat tire repair for one of their customers? If you're in the bicycle business and cannot accommodate a walk in flat tire repair, you're in the wrong business. Way to go Bike Factory. From a not impressed former customer.

This place was awesome! We worked with Brayden who was super knowledgeable and friendly and helped me figure out which bike best suited me based on what I wanted and how I wanted to ride. I wound up getting an Electra Cruiser and I love it! Definitely would go back and trust them with all my bike needs!

Called yesterday and asked if they'd be able to change the tube on my talaria mx4. The kid on the phone said "they're too busy, and don't have capacity to take on repairs." I went in the store to purchase the tube and change it myself and the store was completely empty and the Caucasian kid at the register sounded like he just woke up and was moving in slow motion. Horrible customer service definitely lazy kids that turn down repair work so they can talk story and go on their phone! On top of that he sold me the wrong tube size for my bike even though I gave him the specifications... smh!!!

Friendly staff and engaged with you once you walked in the store. The carry the new style electric scooters kind of off-road type. Neat atmosphere.