American Eagle Outfitters

I came in to purchase a gift. This location is located in Kamakana Ali'i near the center courtyard area.I walked in and saw many employees around but no one greeted me. I walked around for about 20 min and finally found something and saw employees talking to other customers while doing so. I then walked to the register and waited for about 7 minutes as the cashier was helping a customer with a return and purchase. I waited patiently. She looked up at me but did not say a word. Another male employee walked right in front of me and didn't say anything. After the 7 minute mark, the male employee finally went to the register and offered to ring me up. He was nice when assisting me.I worked in retail for a very long time years ago and know what it's like to be waiting in line. Being in that industry, you know that telling a customer that you or someone will be right with them always helps and greeting customers is always important for many reasons. I was a bit disappointed with their customer service. They had some decent sales going on but I didn't realize how much clothing was for teens. I had purchased a pair of denim shorts and a cute dessier tank top. Although the shorts were on sale, my total was a little over $80. The clothing here appeared to be nice for teens and thought it was great that they also had a separate area called Arie for under garments and workout clothing.

(This review is for Aerie since there's no differentiation on here between the two on Yelp.) I missed when Aerie was at Ala Moana, but because of the amazing promos/sales at this location and the super sweet employees, I make the drive out here. The workers are so, so sweet. Kimie was so fun to chat with! I never had so much fun talking to any store employee while coming in as a customer before. I wish her the best with everything! :)

My friend and I were sitting at the grass area at Ka Makana Alii near American Eagle and noticed a beautiful girl walk past us with the cutest green workout outfit on. I had to ask her where she got it. She pointed and said right over here at Aerie inside American Eagle. Of course I jumped up and ran straight in to get the exact outfit she had on. Her name is Carol and she assisted me with my size. She was very sweet and knew exactly how the sizes fit. I normally wear a large but she suggested I get one size up since the clothes run smaller. She was right. The XL was a perfect fit. I couldn't fit the sports bra which was a bummer because I'm top heavy. But I'll definitely come back and buy more because Carol show cased the brand outside of the business. Great way to market. They also give military discount. Thanks Carol for brightening up our day in that green outfit, you rocked it girl!

Carol and Cessna was so amazing like this is by first where we had an amazing, comfortable and felt important to what we were looking for. Carol especially was so awesome and answered all my questions regarding the app and helped me figure things out being that I'm very computer illiterate lol. Thank you both and for sure will probably make you guys our personal shoppers if that's ok with you.

Julie showed us such great customer service. My preteen grand daughter was provided excellent customer service. Julie started a room and assisted our multi generational shopping family from grand child to her mom to grandmother. She looked up items not physically in store to see if it was something that could be ordered or discounted. Warm and friendly we will definitely return!

I do want to start off by sharing that I absolutely LOVE AE and Aerie. Today their manager assisted me greatly with an exchange and a price adjustment on an item that went on clearance after I purchased it. Their employees are also always super helpful and are willing to help when needed. However, there was a day where I noticed another manager on the Aerie side completely disrespect an employee and spoke rudely in front of customers. I actually caught it on Live Photo while taking pictures in the store This was on Tuesday, May 17 around 8:30pm. A young woman employee approached my boyfriend and I welcoming us in and asking us about our day. She directed me to sale items and new styles that they got in stock. I had a very pleasant conversation with her about our nails and was happy that she directed me to the flare pants I was looking for. (They were 50% off ahh!!!) But not even 5 minutes after our conversation ended, we heard her manager SCOLDING HER about something. It did not sound ethical and we were shocked that she even spoke to her employee like that. It was rude! She said something along the lines of: "Well I need you to do what I told you to do." As if her employee was not just assisting us a customers. As a matter of fact this manager, which I later learned her name was Suzie, did not address us greet us or assist us in anyway. Miss Suzie could really work on her customer service skills, and management skills. I have been a store manager myself and never have I ever spoken to even my most troubled employees in that manner. Not only are you embarrassing them in front of customers but you are also discouraging their performance as an employee. There are many different ways to instruct your workers to get something done, but yelling at them is not it.

Haven't been to an American Eagle Outfitters in at least five years! It's changed with the times but still a good store to get some quality clothes at reasonable prices. PROS: Store was laid out well where everything could be seen and found without assistance. Has some clothes for the older crowd of customer. However most things are in the current middle/high school style. That's the stores thing so i'm not going to knock them on that. Jeans, shirts, and belts have always been of high quality....for years they've been. I've been buying things from this store from the early 2000's and that quality has never slipped. The store was very clean and spacious. The employees were extremely polite and helpful. CONS: Wish they had more of a variety of Mens shorts and Jeans. Just cause "skinny" is the current style doesn't mean all mean want to wear them. Bring the regular or boot cut back for variety. Also I'm sure there's more things on sale than just 1 rack of clothes...I recommend coming in while visiting the mall. Especially if theres a sale!

I haven't bought a pair of proper jeans in YEARS. Been living a stretchy existence in elastic waist shorts and tie waist scrubs for way too long. After watching fun fashion posts on TikTok, I decided to jump right into the mom jeans trend with no idea of what I was getting into... click click clicking online with no rhyme or reason, which resulted in me returning a bunch of badly fitting jeans to the store. Luckily, Ro and Miracle were super patient with me and guided me gently into the world of properly fitting jeans with kindness. I am so excited about the new additions to my wardrobe!!!

If you want to know how Services supposed to be come to this place, Mike and Julie were incredibly helpful and kind and getting me the right clothing that I needed. Well done American Eagle, you train your people very well.

I love this AE! They're always so sweet and helpful here. Hunter and Row (spell check) are so so sweet. I came here a few weeks ago and Row helped me out, we had similar body types and I was unsure of my size but she guessed my sizes and got them all PERFECT. When I tell you the most snug fit on all my curves!!! She was amazing! She made sure to find all the styles I told her I wanted to go for! I came in a few days ago and Row wasn't there but Hunter helped me out and he was super helpful with finding me the perfect pair of boyfriend jeans as well! If you don't wanna face the Ala Moana crowds def come to this location! They're super helpful and cheerful.