AM Tours Hawaii

So I've been sitting on this review for almost a year. I contacted AMT in September 2022, 2 months prior to my wedding on 11/11/22 because we needed limo service from Ala Moana Hotel to Honolulu Country Club. After some back and forth we finally figured out the details (which limo on the way to venue,which bus to bring us back to the hotel, pick up times, total cost). Steve was responsive and professional. 1 week prior to our wedding he contacted me to confirm the pick up times and limo type....and the pick up time was WRONG. Not only was the pick up time wrong, but now the 12 pax limo I reserved was no longer available. I mean, thank god he contacted me a week in advance, right? Well, they didn't have any limos available to accommodate more than 8. So, now we go back and forth again, looking through our email communication trying to find where the mix up was. We found where the miscommunication was and it happened to be that Steve entered the wrong time. He was very apologetic and tried his best to contact other limo companies and find me a limo that met my requirements. After 3 days of trying to accommodate my original limo reservation, unfortunately, we had to settle for an 8pax limo. I was really stressed out about the situation. I mean, a week before the wedding I find out we don't have the 12 pax limo we reserved and then 4 days before the wedding I find out we only have an 8 pax limo. It was a really stressful week.Now, I don't have anything bad to say about Steve or the company. He always remained professional and responsive during our communication. Even though he got the time wrong, he didn't make up any excuses and took accountability for his mistake. He was apologetic and tried his very best to accommodate our transportation. Even with the mistake, I appreciate the accountability. I also have no complaints with his customer service. He honored us a discount, which I felt was a reasonable amount. As a small business owner myself, I understand the importance of keeping my customers happy and providing the best service possible. Even if we make a mistake, we will try our best to make it up to our customers. Happy customers, good reviews, and referrals is what keeps us in business.Yeah, I panicked and stressed out for a few days. In the end, my wedding was beautiful and we were safely transported before and after the wedding.

Why is this company parking their vehicles in front of my house and blocking my driveway? This is a residential neighborhood and I am pretty sure that no commercial activity is allowed especially while blocking a resident's driveway and dropping off a bus load of tourist. This company obviously does not care about the rules and just cares about making money off of tourist.

What do you do when you want your mom, aunts, and uncles to have a good and safe time on vacation in Hawaii? Right: you check Yelp and find the best stuff for them. I found AM Tours Hawaii and decided to entrust these guys with transporting eight of my loved ones to and from the airport. I also booked them to take my family around the island for a day where they visited the Dole plantation, Hale'iwa town,  lanieaka beach (to see the turtles and Chinaman's hat), Pali lookout, and returned to Waikiki. On another day, they transported my family to the Polynesian Cultural Center and the Paradise Cove Luau.I am so glad I booked with them. My family was constantly texting me pictures, telling me what a great time they were having, and thanking me (though, really, it was all Steve and Wei-wei who did a wonderful job helping me plan and making it super easy to arrange a fun time for my relatives). I've never had such a smooth experience booking vacation events. Thank you, Steve and Wei-wei for giving my family a fantastic experience! Shout-out to Tom, their driver, who, according to my mom, was very nice and funny.My mom is already talking about revisiting and I'm certain it's because of how this company treated them. Mahalo, Steve and Wei-wei!

We used their service for our wedding photo shoot. Booking was very easy. Steve and Wei Wei replied fast to all my emails and answered all my questions. They also helped us to choose the best locations to take pictures. They picked us up exactly on time. The driver was very nice and did above and beyond to be as helpful as possible. We had to make some last minute changes and switch locations, he was kind and made sure we were very happy with everything. All and all we were very happy with AM Tours. We'll definitely use them again when we need transportation services in Oahu. The lemo we had was new and well maintained and from the impression I have I bet all their other vehicles are the same.I highly recommend them to anyone who needs transportation services in the Honolulu.

We had a wedding in Hawaii and needed transportation for the day of the wedding... from the hotel to the wedding site for the guests and then for the wedding party.Very good communication, Quickly responds to email. Punctual. Limo was clean. Per the guests, the buses were clean and the driver was really nice. We went over a little on time, but they were really cool and didn't over charge us.We also had friends who wanted to do a round island tour and they took about 20 guests around the island.. They are very knowledgeable and can help you out with the itinerary as well. Rates are very reasonable. Tip: if you are a foodie, steve (owner) and his wife are foodies and know all the good places to eat on Oahu. :)

I had some family come in from the mainland for a wedding in Waikiki. Many of them had never been to Hawaii and wanted to see the North Shore, swim with turtles and basically do things not located in Waikiki. But of course there was no volunteers to drive everyone to the north shore and many of my family members should not be allowed to rent cars and drive in an unfamiliar location. I looked into renting a van and driving it myself but wasn't confident I'd be able to park a huge van. AM tours was the perfect solution. The van we rented for the day came with a friendly driver, picked up the fam in Waikiki (waited for the ones that were running late) and drove us all out to the north shore in traffic! He stopped wherever we wanted to take pics and took the pics so we could all be in them! He even did a last minute stop at Pali lookout when we asked. Got lunch at Giovanni's. We could even stop at tamuras for poke and a few beers because no one had to be designated driver. Stopped at the north shore beaches. So glad I wasn't the one trying to park and keep track of everyone out there. And we could all nap on the way back to town after a long day. I would definitely book with AM tours the next time I have family coming in. It's basically your own private tour of the island in a clean, air conditioned van at a super reasonable price when you split it up among the adults. And no one gets stuck driving.

I recently returned from a mini-vacation in Waikiki. It was an impromptu trip taking advantage of cost-effective airfare from San Jose. Since I knew it would be a quick 3-day turnaround, I knew I didn't need a rental car since hotel parking will break any sort of savings a group of 6 could achieve. I'm usually hesitant to use under-reviewed businesses on Yelp, but figured why not try it out since they offered 20% off if you mentioned this ad and the pictures of the vehicles looked very clean.Since there were 6 of us, it made perfect sense to split a shuttle. A large SUV with parking fees, to kick it in DT Waikiki, made little sense. We got picked up in their Sprinter which was super clean and air conditioned. Plus star for living up to your pictures! The driver was also very kind to take us to convenient store for us to pick up some bare essentials and booze! The driver explained they can also do charters for tours around the island. I will definitely give them a look when I return later this Fall with my relatives. I thought the convenience coupled with the quality of vehicle was worth the $$.

If I could give these guys 10 stars I would!Our driver was friendly, helpful, and very kind! He also saved us from a fiasco we had with another limo company - XS Limousine's driver left us at the church!!! Our bigger limo was reserved for our wedding party, but plans changed when that happened. Our driver took care of us and made sure we felt the Aloha spirit. He helped with our bags and made sure we were good to go after he dropped us off at our reception venue. Highly professional & off the charts service! Recommend AM Tours Hawaii for all transportation!!! You will definitely get your bucks worth & you won't regret it! :-)

We used AM Tours for our wedding last weekend and they were amazing. They even sent three small buses instead of two big ones to help us with flexibility. They were also very communicative when we were in the planning stage. Highly recommend them for any wedding or event on Oahu!

My grandson and I almost got hit by an AM Tour Bus in Magic Island parking lot at 9:30 am on June 5, 2017. Train your drivers. The van headed straight toward the curb, turned and the front tire went up on the curb. The bus was heading right at us. We could have been killed. We were walking on the sidewalk in the parking lot on the Waikiki side of Magic Island Train that driver.