Aloha Water Company

So accommodating. No stair limitation. Customer service is fantastic all the way around. Little pricey but so worth not having to look for someone to help us bring the 3 gallon bottles up.

This update is long overdue, mostly because things have been running so smoothly that there have been no issues to report. We've been receiving deliveries like clockwork, so I've not had to contact customer service at all.Another reason I haven't had to call them is that so many features are automated, and I mean this in a positive way.I mentioned in my initial review that I liked being able to go online and directly manage some of my account details. I just logged in to my account and the main screen is divided into:* Billing Information - where I can update my phone number, email address, and password.* Delivery Information - here also I can update my phone number and email address - for purposes of delivery, so they could be different from the billing information. Also displayed are the driver and route codes, and the next scheduled delivery date.* Account Balance - mine shows $0.00 due, probably because I have them automatically charge my credit card each month.* Open Invoices - there are no open invoices, again probably because of auto charges to my credit card.* My Deliveries - prominently shows the next delivery date, where there is a button to click to skip that delivery. Another option is to "View Deliveries."* Favorites - just has an image and description of the type of water being recurringly delivered. In the upper-left corner of the page is a menu icon, and when I click on it, the options are:* My Dashboard - takes you back to the main, initial screen.* Billing - I used this option recently to update my credit card details.* My Orders* My AccountBesides their website, I receive email and phone reminders if there is a delivery scheduled for the following day.I am also able to download a PDF version of their delivery calendar, and there is even a way for me to upload the calendar of deliveries into my personal (Proton) calendar, accessible online or through my calendar app, which now shows me delivery dates for the upcoming months.I receive email invoices, and transaction & payment receipts monthly.Yes, I highly recommend Aloha Water Company.https://www.facebook.com/raymond.kaya.98/

New update. Aloha water has good customer service. Shout out to Shasteen (billing) and service initiator. Had a problem with bottles BPA verified and they helped fix it. My concerns were met on next visit. All is running smoothly.

I made the mistake of signing a contract with a pushy salesman to get water delivery service committed for my elderly parents. Verbally promised things but when push came to shove the fine print didn't have what I expected it would have. Somehow they managed to submit the contract as a debt on my credit score. I have an average 780fico but these guys are low class in terms of service. I stopped the service. Then they said I owe $250 for the service for the rest of the year. And left a mark on my credit. No need to get into contracts for water delivery. Go elsewhere.

I just fired a local water company because they just didn't have their act together. I reached out to Aloha Water and I have had nothing but EXCELLENT customer service from the very first phone call to my delivery this morning. The last company, the driver complained to my face for asking him to deliver to my back lanai. This company not only placed it on my back lanai, but put it right by my door WITH a hand written invoice! I also love that they have biodegradable caps and have a "bottled on" date affixed on the cap. I am so pleased we switched to Aloha!! Seriously, if you are feeling like a number to that other big company. Like they don't care because they can't answer your phone call or say they are coming but don't, You should switch to Aloha. The service you can expect is literally in their name.

I stopped using another water company because I was having issues with billing. I immediately signed up with Aloha Water Company. They have been great with customer service and billing. They always answer the phone not like the other company on hold forever. Delivery guys always so helpful. Several times I forgot to put out bottles and they knock on my door or call me. Again great customer service all around.

I would definitely recommend Aloha Water Company over the others offered in Oahu. There is a huge difference with customer service and billing questions. Robyn has always helped me with questions on billing and delivery of bottles. I started with a 5 gallon and later changed to 3 gallon. They pretty much are on time with deliveries on the date they say the will pick up and deliver bottles. They are very accommodating when it comes to any questions with services. The delivery guys are also very polite and do their best to deliver bottles where you want them to. I will continue to use their service going forward.

We have had service with this water company for about 6 months now.We are very happy with this company. I had to decide between this company and Menehune. After reading reviews online I decided to go with Aloha because the reviews made them seem more reliable with delivery. So far, they have been great. Delivery as expected. I once had a cracked bottle delivered and they promptly refunded it and delivered a new one. I will continue service with this company.

Outstanding best water company. Ain't like the other guys. They answer the phone. Thanks for the great service.

this company is awesome. I switched from menehune water and am so glad I did. at menehune, i would be on super long holds, get my order incorrect, incorrectly charge me and deliver at the wrong house despite multiple calls and hours on hold. aloha water has been extremely consistent in delivering on time, at the correct place, and very easy to get a hold of. also they even deliver it at the top of my stairs and if my bottles aren't out, they courtesy call me. super awesome and thank you!!