ACE Medical

I needed a knee scooter. Based on the friendly reviews I visited Ace and was surprised how not friendly the woman up front was. I walked in and was greeted. Told her I needed a knee scooter and she was pleasant until I told her I wanted to just rent one since I had a prescription and my insurance recommended renting one. Her demeanor changed and she said "We don't particpate with insurance." I said that is fine I can file on my own and just wanted to see what I could rent. She went to the back and brought out a knee scooter that looked very well used and the handle bar stand was not secure and wobbly. I aksed if there was another scooter and pointed out the problem with the scooter and was told "that's all we have to rent, if you don't like it you can purchase one".

Gemma was fantastic. I contacted them over the weekend, because I forgot a part for my cpap mask. Terry the owner replied early Monday morning and had the part in stock. When I arrived Gemma greeted me with my part in hand and was so kind. The price was very reasonable. (I'd have paid much more for the emergency part.)I would use Ace anytime I'm in Honolulu with a medical supply need. They're a lifesaver. (Quite literally!)Thanks Gemma and Terry!

Friendly and good customer service. Was pleased he asked to see ID when I used my credit card!!

I was I need of a cpap mask replacement who'll on vacation in waikiki. I looked up medical supplies near me amd ace popped up. The sweet lady named Annie helped me out and got me taking care of. Thank you so much for your kindness and great service

My husband's CPAP mask broke on our 2nd night in HI. So thankful to find a place where we can buy a replacement. Annie was so sweet and helpful.

Very helpful people, I appreciated you waiting for me even tho it was time to close. VERY GRATEFUL THANK YOU SO MUCH. Needed an oxygen concentrator for my cat very helpful. Good customer service

Ace provided me with my oxygen concentrator while we were in Hawaii. Reservations were easy, price was reasonable and the staff were a pleasure to work with. I will definitely use Ace on our next trip!

I can't speak to their service but they DO NOT bill insurance or Medicare. That's a shame because they have the best reviews and the lady I spoke to on the phone was very pleasant.

Very helpful and friendly staff, especially Jemma. Well stocked and good values for the products they sell. Highly recommend.

If you need a wheelchair, scooter, or any otter medical supplies you ought to see this awefully nice lady Annie at Ace Medical. She was so helpful and so service-oriented that I bought a scooter from her only in a matter of minutes. She was all smiles, patient, and attentive in answering all my questions, particularly articulative to assure me of what I bought meeting my needs. Ace is so fortunate having such a superlative employee like Annie!