Uptown Jungle Fun Park

My first time there and I would like to extend grace to the staff.Just need a few up grades. Overall a good day in the facility.

I went there 2 times last week in the morning with my granddaughter. She likes the climbing wall. First time they said they are short staff and the climbing wall can be used after 12pm. Second day they said they are short staff again and we can use the climbing wall after 2pm. The equipment for the shooting balls on the first floor of the facility was not working either.Why do I have to pay full price of the admission if we can't use some of the places there??

$15 for 90 mins. They have a rock climbing area show in picture, staff to connect harness to your child. A toddler and younger area and rooms available to host a party. Lots of things to do as for slides and climbing. My friend had brought her 2 older kids that is 13 and 18 yrs and not recommended as there wasn't much they could do. The trampoline area is smaller than most trampoline places and they just wanted to jump and play basketball. The little ones definitely had fun and tired themselves out but still did not want to leave. For the price and time that is given, I would recommend bringing the younger ones here. Lots of running to do. Massage chairs also available for the parents and grandparents to relax while the kids runs wild. If you have grip socks, suggesting bringing it. A pair is $5.96. This place does get busy, and a Monday-Friday I believe the prices stay and $15 and goes up on weekends. They also have 120 mins available for a couple dollars more which is still worth it.

Took some courage to get started, but the kids loved it here. Everything felt super clean and safe. When we went it was very busy, but we didn't have to wait very long in any line. There is plenty staff everywhere to assist when needed and they were all very kind and seemed to enjoy interacting with the kids.

We held my daughter's party there on the 20th. Making the reservation was easy when I spoke to the reservation line. Our host was Tanner and he was excellent making during we had everything we needed ice cream scoop and cake cutter plus delivering the pizza on time. They were flexible and allowed us to extend the jump time an extra hour for a little more. There are many activities and areas to play in for kids of all ages. They even have an adult lounge for parents to relax in. Great venue and pricing is fair.

My nephew had his 3rd birthday party at this location and it was horrible. First my sister paid extra money to rent a VIP room for 2 hrs but when our party got there we were told that the party before us refused to leave so they were working on getting them out. 30-45 min later they set up the adult lounge (not an actual VIP room) but didn't have enough chairs so they had to find chairs. They had to make people get off the soft play benches and kicked those into the lounge. Kids were sitting lower than the table because the benches were too low. The food finally came out and all of it was cold. (We were already about 1 hr and 15 min in at this point) While people were eating they were trying to rush and bring out the cake because they said we had to be out for a private party (so ya'll can rush us out, even though you didn't set up our party until an hour after time, but you couldn't get the party before us out on time???). We asked for a box for our extra pizza and they told us they threw all of the boxes away and didn't have any other to go boxes. We finally asked to speak to the manager because we did not feel that the service was worth any kind of gratuity. The manager Samantha was very rude and told us it didn't matter that the service was bad but that we were told ahead of time that 10% gratuity was automatic. We explained that our party started late because of poor management, the food was cold, and the service was bad and she told us to take our card to the front and walked away and slammed the door. I would never recommend this place to anyone. The only thing they did right was take off the extra fee for the 2 hour VIP lounge. Management was extremely rude and not helpful at all. The bathrooms were filthy and they had a paper towel roll on the trashcan and not in the dispenser. Big kids were playing in the 5 and under play area and that wasn't being supervised at all. The food was cold. We had family fly in from out of town for this party and to say we were disappointed with this whole experience is an understatement.

I've been taking my family here for about eight months, and the smell that is there has come back multiple times. What that smell is everyone... That is toxic sewer gas, and is harmful to breathe in. They need to get this fixed immediately or I will no longer continue my membership there.

Better indoor places in Henderson. Dirty and broken play equipment. My kids have been coming here about 3 years now and still has the same stains and broken play equipment. Smells like sewage!

TLDR: Really fun play area in the mornings before the older kids arrive. Front desk people and attendants aren't the nicest people you'll meet.Uptown Jungle is a fun area to take your kids during the week, especially in the mornings M-Thur during Tot Playtime. It's advertised as $11 for tots and parents play free, excluding holidays and school breaks. I read the exclusions, and I understood them... but...I went with a group of 4 other moms and their children (all under 2) on a Thursday morning (during summer, so a school break) at 9AM. I was the last to arrive, and I was charged $25. Okay, fine, I expected that. But when I met up with my friends, they all told me they were charged $11. Huh? So I went up to the teenager at the front desk and asked him why I was charged so much more than my friends. "I don't know. I'm just doing what they tell me." I asked him how that response made any sense, and then I waited for an actual response. He rolled his eyes at me, punched in some codes on the computer, and said, "Whatever, you're refunded." Then the dude stormed off. I'm willing to pay for a fun time during the week for my son. Moms know how hard it is to entertain their children during summer when it's 1,000 degrees outside. But when something is confusing, especially when it pertains to money, I'm always going to ask for an explanation. Not to mention, when we got to the tot area, it was so humid and uncomfortable. We asked an attendant and she told us the A/C wasn't working properly. "A tech will be here sometime today." Don't you think you should say something before people pay to play? My son had fun. We both left sweaty messes. We'll be back sometime and hope the front desk kid isn't the same one we had today.

I used to bring my 3 kids there but lately it smells like sewer. Very unbearable and should be a violation as they serve food there in the snack shop. The bathroom is also very dirty and the employees don't care at all about anything. They even let my kids in for free without checking if they had a waiver. Would give 0 stars if possible. We also had my sons birthday there a few years ago and the tiny room they put us in had no air flow or broken air conditioning. Felt like 100 degrees with all the people in there in the middle of the summer. Will not be going back.