The Vitacost Store

My first experience is totally disappointing. Placed my order about 2 weeks ago and only got a confirmation email. Apparently they cancelled my order and didn't feel like letting me know.

Please realize that this Yelp page is supposed to be pertaining to the Vitacost STORE. Most if not all of these reviews pertain to the on line ordering side of the business THAT HAS NOTHING TO DO WITH THE STORE.

They only seem to have supplements here now. You'll have to order food items online.So head on over if you need supplements otherwise don't waste your time

Years ago, this was a great company, but since then, steadily downhill. I placed an order with them which was supposedly damaged in transit and then the replacement order was also damaged in transit after I spent about half an hour holding on the phone. How is it possible that both orders could be damaged in transit? And then they offer nothing to make it up. Just go ahead and place the order online again, seriously? A third time? Not to mention all the time wasted.

This company will tell you one thing to your face, then do something completely different behind your back. Not worth the time and energy.

Vitacost.com has horrible customer service Good luck if you order from them and there is a problem

This hidden gem has a wide variety of supplements if they carry it and it's not on the shelve it can be ordered and in my case I got it the next day, Right now there is a clearance sale and I picked up a bunch of variety of chips popcorn crackers for $1.00 a bag. So run don't walk to Vitacost! Check out there website for store hours.

I have been a loyal on line customer for about 5 years. It started out great.Recently, the last 3 or 4 times I tried to order items I have been ordering for years, innocuous items like raw unsalted sunflower seeds, I am told they can't ship them suddenly due some California law. also my husband and I live out where there is no mail delivery so we have a PO box in town. there hadn't been any previous but suddenly there are. I no longer can depend on Vitacost. It is undependable and I will just shop for those things out of town where I can shop at Sprouts. Judi WisdomRidgecrest, Ca

Just horrible customer service since Kroeger bought them! I had been a customer for well over 20 yrs. Nothing but problems. I ordered 165.00 worth of items 11 days ago. Not only did I not get my order, but Vitacost did not bother to contact me to tell me the order had been damaged or refund me. I finally checked and saw my order was damaged. SO....they replaced the order a few days ago. I saw it said delivered. I did not have my order again! It was damaged again and delivered back to Vitacost......So almost two weeks later, I had to be bothered to again contact them to tell them the order was damaged yet AGAIN. They said they were sorry but could not replace it again and I would have to reorder. Well Vitacost, too late. You have lost a good customer for life. What horrible customer service. No offer of anything for all the problems. Do not expect to get good service any longer from them. I will buy from one of their competitors. ONTRAC IS THE WORST.

This store is decent and has a great selection of blood pressure vitamins, but there's an employee here who's very hostile & fake....Her name starts with an 'S', and so does 's*it', which represents her attitude problem...She used to be a nurse, which worries me..for the patients she's 'cared' for. People say that a lot of narcissists become nurses, DEFINITELY.If you have emotional problems leave that stuff at home. People have enough problems without having to deal with your hostility and passive-aggressiveness. Yulie, another employee, has been excellent...She's friendly, professional...When I put an order through I hope to get Yulie on the phone because her demeanor is very welcoming, unlike the other employee who seems like a nut case.