The Palazzo

I have been a frequent guest at the Palazzo and Venetian hotels for many years! They are a great venue for shopping, eating, shows and gambling. I prefer the vibe at the Palazzo to the Venetian but they are connected by Restaurant Row and the Grand Canal Shoppes so it's easy to walk between the two. I have found that drink and slots service is better at the Palazzo over the Venetian as well.lLOVE is always on display as well!A real five star resort

Do not come here during f1. cause you will be trapped in the hotel when they have the street closures. 3pm to 3am. Unless you like walking from here to anywhere.There were not many show options during the weekend either. I think atomic bomb? Which just looks like coyote ugly interpretation.My biggest gripe was the man who checked me out, I told him my concern and he asked if I reported it and I said yes (maintenance arrived). Asked if resort fee can be waived as courtesy of incident. Front desk man left me waiting for quite some time before he came back with his manager. I believe his name is "Kai" only to seem like who doesn't care my expensive medication was spoiled cause the mini fridge happens to have a little shelf at the top to put something on decided to breakdown and needed to be replaced entirely. Kai informed me the fridge is NOT suppose to be cold. Then proceeded to tell I should have ordered a separate fridge, which I'm suppose to know has no charge if for meds but does if for anything else. I refrained from giving him my thoughts any further cause you can tell he didn't care even when he walked up. It was not busy, no line for front desk, this was early in the day hour before my check out time.Besides that it's a beautiful Hotel with large suites.

Great lobby bar at the Palazzo - Bar Luca serves Italian small plates and great cocktails. Nice view of the fountains as well and attentive service.

We loved staying there for our Staycation. Sunday to Tuesday. Marty and I live in Las Vegas and we like getting away. Just the right size hotel, room was a suite. How lovely. Our window had a first row view of the SPHERE. Can you imagine. We watched it change sitting on the couch, unbelievable. I hadn't seen it in person since it was completed. We saw earth, basketballs, colors, musicians playing, forms, amazing.The convenience of getting off the 3rd floor walk a little and there is a lovely pool ; in fact 4 pools and if you don't like those go to the right and 4 more pools. The Capri restaurant, poolside was perfect for us, Great food and convenient and really nice staff. Lounges and towels available. Then we needed some help with the shower in our suite, 4 minutes later an engineer came up to assist, wow!!!! Housekeeping lovely, thank you. Bellhop brought up luggage, 5 minutes after I called. wow!!!! Post pool off to the Canals of the Venetian and dinner. walked all over and sat at St. Marks Square. Next day, pool and then across the bridge so convenient to the Wynn to see Awakening, so easy to get there. Saw the Sphere at night!!!!!! Walked about the casino, just easy going, good size, staff helpful. Would go back in a blink. At the pool was a window washer who actually went down the 50 floors. Could watch him from the pool.

Lets be clear, this review is strictly on Bar Luca. We enjoyed our time there talking with our bartendar Fred. He was very friendly & knowledgable about different bourbons that my husband was asking him about. It wasn't until the end that pissed us off. We were sitting there playing video poker & havin a few drinks then as we were leaving we asked another bartendar (because ours went on his break) for a couple little bottles of water to take to our room. He said he would have to charge us for them!! Seriously!?!! After spending a good couple hours there & he's gonna tell us this?!!! Its like he doesn't want us to stay hydrated or something! He then said well u can charge them to your room, we're like no screw it! So he ended up giving us just a very small cup of ice water instead! What a joke! We probably won't be back.

Visited Luca Bar in the Palazzo Andrew ( bartender)was amazing ! Can't believe people we're tipping short and just rude!We spoke with the main manager Phillip and can careless for the feedback and things that should be looking out for.Like 86' someone for being drunk and breaking glasses, or hookers soliciting to everyone.Like really !Take some pointers by Andrew.Disappointed that he wasn't credit for the hookers that actually target us and and everyone else.The stuff Andrew had to deal with I wouldn't want to be employed by this place.Andrew was our bartender took care of everyone and this place was is full.Andrew never complain and always had a smile.Be aware!This place can be sketchy and don't want to be here all night. To many things happening all at once.We asked for Andrew and to thank him for his service and main bartender said his not around and rude which was Philip.Not a good place at all.Only place opened besides casino. Notes it was a Wednesday

The hotel is really not what it used to be in terms of cleanliness, the beds are not comfortable anymore, and worst of all- they do dishonest business!I was promised twice to have Valet comped, once at reservation time, once at check in, and so I trusted it will actually be free! No!They charged me $35 per night.I called them back, spoke to several people- customer service, front desk, accounting, and front desk manager (was really rude woman!) and after spending 45 mins on the phone with no one trying to honor their promises, I hung up and going to dispute the charges.Only pay them with Amex people! That is only if you choose to stay there..I would much better recommend the cosmopolitan if you're paying premium and want a premium and honest experience.

The bartenders at Bar Luca at Palazzo are incredibly rude. Highly recommend avoiding this bar at all costs. Not only did they scoff at me, they rudely commented on multiple people who approached the bar that didn't order a drink that was "up to par" for their standards, or were below the age of 30. They laughed at my 10% tip (I am a 20% tipper unless you are outwardly rude to me, which they were before my order was completed). Condescending, entitled people work here. Obviously they think they are above everyone else. I'll bring my business elsewhere and so should you.

Table game dealers here don't give a shit! I guess it's everywhere in Vegas. Doesn't even say hi hello, doesn't help you count cards and doesn't even say anything in black jack table. Feels like they hate their job so much! Might as well these robots take over this jobs, at least they have fake scripted feelings.

Palazzo casino dealers are some of the rudest in the area. I'm not sure if it's intentional because they want to get under your skin so you can lose money or if they're just genuinely miserable. Maybe both? The table games are also really bad. They're designed for random traffic walk through bets with terrible odds. Do yourself a favor and play somewhere else. The Wynn across the street is much classier.