Ordered 18 tamales, strawberry, chicken, pork, cheese. The Pork tamales tasted terrible, like they were spoiled. The other tamales were ok. I brought back the pork tamales, told them they tasted spoiled, the nice lady at the register called the manager, "Rosa". Came back saying they couldn't process refunds, I could only get more tamales. I told her that's fine, I don't want a refund, but I'll take something different, as the tamales were bad. She called Rosa again, this time Rosa talked to me on speaker phone, saying, "it's not my fault you don't like the tamales, we can't give you your money back our system is blocked for refunds, get more tamales, that's all we can do. I told her I wasn't looking for a refund, just exchange for anything else (only a total of $14 btw), she said no only tamales. At that point I told her give me my money back then or I'm reporting you. "Rosa" told the lady at the register, "give him his money back, but save the camera footage, don't ever sell him tamales again. I support small businesses, which is why initially, I didn't even ask for a refund, but this woman, "Rosa", is really bringing the business down. She needs to face real consequences for treating a patron this way. It's not my first time here, the workers are always very friendly, I've come here many times with my entire family. I don't know if I'll ever come back now. I didn't even keep the refund, I left it as a tip for the lady at the register, as she was visibly nervous about the whole situation. I'm sorry they have to work under such conditions. I hope the owner sees this and takes action.
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