Dotty's

I assume since it is a family run business they would have more empathy for their players. I couldn't have been more wrong. I won a jackpot and I told the attendant that I moved please correct my address. Two months later my birthday came and went but no birthday bonus from Dottys. I had to go to another Dottys to find out what happened to that bonus. I found out that the attendants cannot change addresses only the home office can do that. When ask to reissue the bonus because the attendant did not tell me that I had to contact the main office for address changes, management refuse to reissue without explanation. I wonder how many players stay away from Dottys because of experiences similar to mine.

At about 1:15 pm on Saturday September 21,2024 myself and my spouse came in to buy some cigarettes at the time I was looking for my driver's license but couldn't find it after sitting down to look for it my husband used his license and I found mines. So I told the cashier Linda I would purchase a glass of Stella Rossa wine. She took the bottle out of the cooler and pour it into a cup but the cup wasn't big enough to fit the entire 8.5 ounces and good amount of it flowed over the cup she picked the cup up cleaned up what was spilled and she still picked the cup up and pour more out of the Glass so it wouldn't spill out more I told the cashier Linda that it was a lot poured out she stated to me owe there is still left in the bottle I told her well that isn't really fair because I wasn't gambling and I paid for the drink I asked her would I be able to have a substitute for what was wasted she took me with an attitude no I would have to pay even though it was her fault for me even asking for anything else she is absolutely rude and very unprofessional shame on you Linda it was definitely a better way to treat a customer that paid for something you wasted.

I have been to this location a few times and am met with a rude attitude each time. Today I was going to buy a couple packs of cigarettes and use the atm. When I asked where the ATM was, a rude snobby grey haired woman behind the counter told me that it was for customers only. So I left and will not return.