Caked Las Vegas

They do not sell cupcakes in the store anymore! Need to update the pages/ website asap!Went to Caked last week because I've been a fan of their cupcakes for years. I can't list how many special occasions I've picked up a dozen cupcakes or so and they're always a hit. Went in at 1 pm and the door was locked. A girl answered the door and greets me and my family with "we're closed unless you have a custom order." I said "oh, we just wanted to pick up a dozen cupcakes" and she says "we don't do that anymore." So I ask, "okay, well can we place an order?" And the girl rolls her eyes and says "people place orders a while in advance, we do custom cakes now by order, it's gonna be a long wait." I say "I didn't know, nothing online mentioned the change." And instead of suggesting the correct website, or new way of ordering for me and my family for future business (given the new business model) the girl says "yeah we really just do custom cakes now, sorry." And shuts and locks the door. I understand this girl isn't the owner, she's just doing her job, but we can't be the only people who weren't informed of the change in business, so maybe try and make the sale instead of rejecting our business completely? I don't know, I guess they're making too much money on custom cakes to be nice or even professional so we went to TSP bakery on N. Decatur and everyone there was welcoming, professional, and they still have cupcakes! Their custom cakes were adorable too. Plenty of events coming up where I will need a custom cakes, I think I'll be forwarding all business to folks who don't treat me like a leper when I try to buy from them.

What I ordered vs what I got!! Terrible!! Can't even tell it's a swan cake! For $400 Never doing business with them again. When I emailed/ text to complain no response.

Caked in Las Vegas has done it again! For three years in a row, they've absolutely knocked it out of the park with the cake for our grandson's birthday. This year's cake was once again not only visually stunning but also delicious--everyone was raving about it. Their attention to detail and commitment to quality are unmatched. We wouldn't dream of going anywhere else for our birthday cakes. Thank you, Caked, for making every celebration extra special!

When I walked it I was surprised to see so many cupcakes, cookies and other items in the display case. They even had a handful of red velvet vegan cupcakes of which I ended ordering. My son in law really loves their Tres Leche cupcakes so he ended up with that one. My hubby and son both ordered the Hostess of which they were surprised to see that the cake part of it was red velvet. Lastly, my daughter ordered some kind of chocolate with fruit on top, I don't even know the proper name for it. Anyhow, we all enjoyed our order. My vegan cupcake was super moist, except it was also super messy. It fell apart really quickly and got all over the place. I have never ate such a messy cupcake ever! I did not like the icing/frosting...I couldn't put my finger on it but the taste was off. Overall, I like this place. It isn't my go to place for cakes, I wouldn't make a special trip to buy cupcakes here, but if I ever had to order a Tres Leche cake for my son in law, this would be the place. Other than that, this place would be just a once in a while, if I were in the area and craving it type of place.

Customer service wasn't that great my first time visiting they were closed but the door was open I walked in and asked a quick question and the guy behind the cashier wasn't very friendly. I came back the next day to place a cake order the lady taking my order supposedly wrote what I said which I had several specifics. I sent three photos and showed her what I wanted. She seemed to understand charged me $130 for a small two tier round cake with a photo image on top some dripping around the top border and specific flowers. The day I pick up the image isn't right I tell the young girl it was the wrong image she proceeds to turn her back to me looking for a box to fit the cake. She finally turns to me and I ask, "do you happen to know why the image I wanted wasn't used?" She rolled her eyes at me and with the most rude voice replied, "I don't know!" She than snatches the paper that has my order on it and literally stomps back to the kitchen. Absolutely disrespectful, unprofessional and overall rude. Baker comes out and said they never received the photo I sent, I showed them it was sent. She was like, "ok...well we didn't get the photo," and provided no solution. Well, I spent a lot of money on a cake that I'm not happy with and the order was wrong either one, see about fixing it or discount the price because I was specific and clear with the girl taking down the order she said she received the emails so I have no idea how there was a mishap. Overall, they fixed it within 30 minutes but between the lake of professionalism, and rude customer service and a cake that wasn't that great I might night be back. The inside was cluttered and unorganized.

I really want to like the items I got here, all their desserts were so cute. The flavors I got are usually the flavors I get in bakeries but the quality I think is what I didn't like too much.The vanilla cupcake tasted good but the bottom of the cupcake was soggy. I wasnt sure why, the paper was dry but when I peeled it the bottom was so wet. The taste of the frosting was okay, sweet but has a hint of saltiness.The chocolate mint was one I couldnt really eat, the cupcake itself was very soft and crumbly. The frosting had a good amount of mint taste but it also tasted kind of salty, like salty butter. It was weird and I couldnt eat it.The cotton candy was good, probably the only item I really enjoyed.Idk, if maybe I just got a bad batch but maybe in the future I'll grt a chance to try their desserts again.

Wow, this place is amazing! I ordered a cake to be made two days in advance and they delivered. The cake was absolutely much better than I imagined! They took all my requests and made such a beautiful cake.

We stopped in at 5pm today as we had never seen this bakery before.The young man at the counter was welcoming and helpful.We ordered a cannoli, a cinnamon roll, a churro cupcake, 2 lemon cupcakes, a coconut cupcake, two lemon cupcakes and a chocolate cupcake.After we had a light dinner elsewhere, we were excited to try the desserts.First: I am a total fruit tart fanatic but the reason I did not buy any of their fruit-topped tarts, I saw that the fruit looked severely dried out, not in a "we were made this morning" kind of way. I chose the cannoli next to the fruit tarts as a result. Sadly, this was tough and had a weird flavor. I had one bite. That was all.I tried my coconut cupcake. The white cake itself is 3/4 way to fresh, ok flavor and sweet frosting but again, the coconut was convincing me this too was not fresh. My husband, a true fan of lemon cupcakes, felt the cupcake was not great.The churro cupcake had ok flavor per my husband.I did not love that nobody had cleaned off the trays where the pretty baked goods rest. How can you not take a few minutes to spiff up the image of your shop?When I worked in a club kitchen and managed sanitation policies for my staff, I learned how to keep foods fresh and not let them be sold in a non-fresh state.I would give this place another chance because the only time I don't write one is if a place is hopeless.I am writing this to ask how simple baked goods cannot be encountered in a fresh state?We don't live far and I would love to see an owner care enough to bring standards up as a sign of respect to the customer.I know several places, farther away, who love their customers' loyalty so much that they try very hard to please them. And it shows.Caked has a way to go.I would be ready to give one more chance except this morning my husband, a true cinnamon roll lover, admitted to me after saying we should give them another chance that the big cinnamon roll was probably 2 days old and smothered in too much frosting. He now is changing his opinion and will not return due to the poor quality products. Pathetic.

No idea why they have wrong hours listed but I came in a few hours before listed closing time and the door was locked but people staff was inside and saw me, instead of coming to the door to tell me anything they just stared at me and my kids and waited till we walked back to the car. It was frustrating because I had gotten kids out of their car seats and had to put them right back in. They didn't understand and started to cry. I needed to pick up a cake for my husband's birthday and wanted something nicer then a grocery store cake, also it was my intention to support a small business. I just found it rude they couldn't even come to the door or have a note posted outside,.. I felt crazy so when I got back into the car I double checked the hours listed on both Google and Yelp and confirmed I was there way before close.I have had cupcakes from here before via DoorDash and those where really good, but this is my first time trying to go in person and I really didn't get a good impression customer service/friendliness wise. It didn't look like a private event or something like that so I don't understand being snubbed like that. I felt dumb for going out of my way to drive there.

Just a shit show of a business. Absolutely horrendous communication considering the communication is 0. No update on the cake being cake, 6 days to try an get someone to call back due to cake being wrong as well. They just gave the money gave back with 0 communication still after a barrage of phone calls from multiple lines. Don't waste time here on this shit show.