A Cut Above Restaurant

My recent one and only meal here was actually pretty good. Black & Tan Battered Onion Rings were plentiful, and a fine shareable appetizer. And a Chopped Salad that was filled with large pieces of bacon and memorable chunks of bleu cheese was almost entree size. Mountain Stew was filled with chunks of beef and cubes of potato swimming in a slightly spicy broth. I would have preferred the broth to be more rich and gravy like, and all of the cubed potatoes to be fully skinned instead of just half. Pieces of potato skin kept falling off their hosts and landing like tasteless rind in the liquid part of the soup.Diane and other table mates liked their Haddock Fish & Chips and Club Sandwich prepared with Wheat Bread. Cole Slaw was not at all creamy, and only fair. Service was very good, especially considering that only one person was working the cavernous dining room as both host and server. Largely for this reason, it took awhile for us to be greeted after we arrived on time for our reservation.This place seems to have an identity problem. It can't seem to make up its mind whether it is a coffee shop, a spot that serves sandwiches and other lunch fare, or a fine dining establishment. So it offers food items from all three perspectives. It would seem to be better to focus on only one type of eatery, and broaden the menu for that genre.The view here is great from the tables, especially on a day like the one where we ate here after it snowed. But furniture in the dining room is sparse and looks worn. So, a makeover and some more help for the overworked single server would be in order.3-1/2 stars overall!

This is the ONLY restaurant at the Resort on Mount Charleston. We got free vouchers for food here with our stay. The food was actually pretty good here. I was very surprised! The prices for the food were a little high, however, it was all covered by our free food vouchers.What was terrible here was the service! And not the people. They were just so badly understaffed, it was ridiculous! Seriously, for a half filled dining room, there was only 2 waitresses. They ladies were working hard, but were just overwhelmed by the amount of people there. This was the case for both dinner and breakfast. Really long wait to get seated, to order, to get the check. Too bad, since the food was actually pretty good.

Short of staffing !!!!Waiting 15 minutes to be seated . Got seated , waiter brought water . I asked what was good he said the burgers ,Then he walked away . A family of four came in was seated right away , waiter brought their water and took there order . We waited 5 more minutes and walked out !!!No Hostess , one waiter !!!!Seriously

Honestly, we got sucked into the whole Christmas buffet "deal" $42 per person. Service was beyond horrible. Waitress was not attentive, they weren't even that full. Tiny glasses of water, had to keep asking her for refills and she took forever. Also, the dishes weren't cleared out quick enough and we had stacks of plates on our table. Food was bland and just very subpar. We went for the experience, which we got! We are Vegas Locals. But, we are not interested in going back ever again.

Terrible service. Me and the wife arrived and we're told it is a 15 minute wait, no problem a waiter takes our name and says were on the list and will call us an hour later my wife flags someone down and asks how much longer it will be, this waitress asks for the name, turns out the previous waiter never put my name on the list and lied to my face. We wait another 20 minutes and right when we were getting ready to leave they called us....all of this to even sit down. Mind you the restaurant is more than half empty. After sitting down it takes 10 minutes for a waiter to get our drink order, two iced teas with lemon, not complicated. 15 minutes later the waiter comes with plastic cups and straws, YES PLASTIC and brings one iced tea, then proceeds to ask me if I had ordered a drink.... wow. so with the drinks straightened out we ordered our food. 45 minutes later we see the waiter coming with food. I expected to see paper plates but they used normal ones, moving on up. the waiter places my wife's meal in front of her then places the exact same thing in front of me. I notified him this is not what I ordered. 10 minutes later my pastrami was brought out Luke warm. we were given condiment bottles. one of mayo was unopened and had the plastic still around the cap, the freshest thing this place had to offer. the service is absolutely terrible, the food is mediocre at best...I don't understand what happened to this place or who is running it but it is terrible. we showed amazing patience as I saw at least 5 other groups complain about being told it's a 10-15 minute wait as a default and waiting an hour. one lady even got up spoke with the manager and left. I assume the manager as she was dressed formal. the dead bugs on the window sills were unappealing and our waiter thought everything was a joke. the best part about this lunch was the beautiful thunderstorms that formed up there. AVOID AT ALL COSTS!!!!

My husband and I recently went to Mt.Charleston to play in the snow. We stopped in to the restaurant to get some lunch. We had been to A Cut Above on several occasions. On this occasion, the restaurant was only about half full. The lobby of the hotel was packed with people trying to get warm. There was a long line of people waiting to get in to the restaurant. The hostess ran around the restaurant, frantic, although the place was only half full. A couple in front of me was told that the wait was 20 minutes. I inquired about the wait and said to the hostess that I couldn't understand why there was a long wait when there were so many open tables. She then told me that it would only be a 5-minute wait. She was very overwhelmed...why, I have no clue. You would think that with the snow, the restaurant would have a plan in place for an influx of people.I have to say that this restaurant is becoming more and more shabby in appearance over time. My husband and I sat at a table with chairs that didn't match. The carpet and windows are dirty. Then our waiter appeared. He looked and acted like Lerch from the Addams Family. He had zero personality, provided terrible service and would come to our table, look at it, take things away without a word. It was very bizarre. The food was mediocre at best, definitely not worth the price. I must add that a couple sat down at a table behind us shortly after we arrived. We shared the same strange waiter. Our food arrived and we were finished (in the span of about 50 minutes) and their food had not even arrived. To say that they were frustrated is an understatement.Oh, and then there was the joy of getting the check. I asked Lerch for the bill and waited more than 15 minutes for it. Finally, when the manager walked by my table, I asked him for it. he brought it with a to-go pizza box. He held it out to me blankly and said, "Do you know how to put this box together? I have no clue." Really????A Cut Above, in my opinion, doesn't even begin to make the cut. The restaurant has so much wasted potential. I will not return and waste my time or money.

The worst dining experience I can remember. Brought friends from Washington, DC.We were only people waiting to be seated - 2:00pm. No one to seat us. People waiting at front desk to pay. No one to take their money.Tables dirty, no one busing tables. After 15 minutes we were seated after I cornered someone. Carpets filled with dirty food, french fries and more. No wait staff present.After 15 minutes I went to a waiter filling up salt & pepper shakers. He said he was going off duty. I asked him to find someone. Another 15 minutes and he comes back to take order. Had to talk 'slow' so he could take order.Ordered "Siegel Mountain Burger" $13.95 (menu said Kobe beef). Was told it was named for the owner.1 hour goes by, no food. I search for wait staff -- none to be seen, only one other table with people in restaurant.Another 30 minutes goes by, I get up, hunt for anyone and inquire again. Am told my well done "Kobe" burger accounts for the delay. Finally food comes after 1.5 hours. We stayed because we had a chance to talk and catch up on old times. This was no Kobe burger! Lettuce was white core pieces! A cheap bun, a load of french fries -- for $13.95. A Carl's Jr $6 burger is better. With tax, the total was $15.80The ticket was: CK# 3102 Dec27'12 03:21 130 ChristinRobert Irvine could do nothing for this place without first firing everyone associated with the restaurant. ** AVOID AT ALL COSTS! ** Unless you just want to sit down and talk to friends without interruption ;-)

Fantastic! Went for a one-night stay at the Resort on Mt. Charleston with one of the Valpak coupons. Coupon included dinner (two entrees) and breakfast (also two choices) at the "A Cut Above" restaurant in the resort. "A Cut Above" is known as a steak house, but as my wife and I don't really eat meat, we looked for other options. We chose the Almond Crusted Trout and the Atlantic Salmon as our two entrees. Both were simply perfect! Our salad was also fresh and tasty, and for dessert we had cheesecake with raspberry sauce. Don't think we've ever had cheesecake so good in a restaurant, it showed no hint of having been previously frozen and melted in our mouths.For breakfast next morning we had a Southwestern omelet and the blueberry pancakes. Both servings were humongous, the omelet came with toast and seasoned potatoes, the blueberry pancakes were cooked perfectly and loaded with fresh berries. Servings were large enough that we could have easily shared one or the other and still been satiated. The serving staff was just right; attentive without being overly intrusive.Prices were middle of the road, just about what you'd expect, we would go back in an instant!Update 9/25/14: I've taken my rating from five stars down to two.... We stayed at the Mt. Charleston resort again, and were looking forward to another excellent dining experience at "A Cut Above" but were let down. We ordered a spinach salad, waitress came back to our table and said the spinach was no good. Really? A restaurant that can't deliver spinach salad? We were offered the option of romaine or iceberg instead, opted for romaine, and received iceberg. Sad. Also as an appetizer chose the spinach artichoke dip, dip was good, but the flimsy chips were oily and weak and a poor delivery method for the dip. Lastly, because there was NO background music playing, we ate in utter silence and were able to hear the other diners' conversations in total clarity, and were shocked to hear another patron ask for ice cream for dessert, only to be told there was no ice cream. Yikes. As a small token of redemption, the breakfast was the usual high standard.

We actually left before ordering any food. We were there on a Saturday afternoon, and the dining room was busy, but only one table had any food. After 15 minutes without even putting in a drink order, and the lack of menu options (we suspected 90% of the menu items came straight out of a freezer) we decided to leave. It's sad the location is so pretty, but it feels like it needs a good scrubbing and some fresh paint - the floor was pretty gross. I hate to be so negative and would love to enjoy this place, but it needs some major TLC, and maybe more than 1 person acting and hostess.

To be honest, the food was exactly what I expected... mediocre. I never have high expectations for a restaurant in an area with few alternate dining options. No complaints about the service. Our server was very pleasant. We started with the FIlet Tips as an appetizer. As you'd expect with filet, the meat was tender. The meat wasn't really hot nor did it boast a lot of flavor, but the port wine sauce and the creamy horseradish helped fill that void. All in all, not a bad dish, although it could benefit from a bit more creative plating as it was just a lot of meat on a white plate. I played it safe and ordered the BBQ Kobe burger. Though the meat was slightly undercooked, it was juicy and tender. However, the bacon had a beef-jerky-like texture, as if it had been sitting under the heat lamp since breakfast. It was tough to chew, so I removed all the bacon from the burger. The fries tasted like they had been frozen, just lacking anything resembling freshness. My girlfriend ordered the Chicken Angelo. This wasn't a bad dish, but it wasn't great either. The chicken was fine, but like the burger, I question the freshness of some of the ingredients used in the dish.All in all, the meal wasn't horrible, but it definitely did not live up to it's name. I considered the prices to be reasonable before we ate the meal. After we dined there, I felt it was a bit overpriced. We returned for breakfast and went with the standard bacon and eggs. Totally diner style in quality and presentation. I found the breakfast prices to be more reasonable. Some improvements and this could be a real gem.