Hat Creek Burger Company

If I could give zero stars I would. Did an online order that was $70 on 4 meals for my family. Went up there to pick up, waited over a hour to get the food. When we FINALLY got it it was cold and soggy. Asked them if they could remake it, was completely ignored. I asked if I could just be refunded and was told no I needed to call corporate. This was the 1st time trying this place.... NEVER AGAIN

The food was delicious and the service (Trey) was so good and helpful. He made with the food a wonderful experience

my family and I love this place. food is great, playground is great, and the staff are fantastic. I made a mistake on a party reservation and the manager was incredibly helpful. she figured it out for us. will be coming back and recommending.

First time visiting here this evening! Parking is easy breezy. Food was good! My burger and fries were super fresh! I got the number one classic! Waiting time is great! It's a very good family environment! With an open layout so if you do have little ones they can run around and play while you eat! I can say seating area can be a little hard to find a good spot if the area is not clean. I myself and few other families had to clean their seating area. It was old food and ice cream. The cashier was very nice! She reminded me when the buzzer goes off I grab my food from the tray pick up area. I walked over and she pointed to my tray. Once I set down it was the wrong order. The food was remade over for the family it belonged to. I can say I actually enjoyed sitting out in patio area eating and talking with families. I will revisit soon.

The food was very average, service was hectic and ambiance was good for kids. Nice playground.

great service and good environment. family friendly atmosphere. the food was amazing and I like the different sides they have that others dont.

Always fresh, customer service is always superb!! I've only been to one other Hat Creek location, and it's always been a pleasant experience. I recently placed a very large order, the Manager and team where so accommodating and had our order ready at the correct time. We where very happy!

I frequent this location because the food quality is usually spot on and they have vegetarian and gluten free options. Today I went to get my regular order a little hat on a gluten free bun and asked for sauces on the side, since I was heading home to eat. I get home and the burger is not on a gluten free bun and no sauces were put into my to go bag. Please be careful while ordering gluten free from here and double check your orders.

My issue is not with the food or the play area. We have always loved hat creek and love how safe and inviting it is for families. Unfortunately, that changed tonight. As we were seated on the patio I noticed a car pull up and a pitbull mix hopped out. The dog was PULLING the man around the parking lot and the man looked confused. My husband and I assumed he wasn't from around here and the dog just needed to go to the bathroom. Since the man looked confused , i told him from over the patio that I didn't think dogs were allowed. I have never ever seen dogs here and had no clue they were allowed. Fast forward about 5 minutes and this man is back on the patio and in my face. I'm with my small children and he's yelling for me to apologize. He asked my husband several times 'what he was going to do about it.' I was so SCARED. We are in the suburbs and not used to this kind of behavior.I quickly got the manager and told him the man was the issue and not the dog. The manager instead focused on the dog being fine and let the man behave in an unfriendly manner. His male child who looked to be about 12 even yelled at me,Management needs training in how to identify and excuse patrons who have poor behavior and tonight a family with 3 young kids were chased out of a place we loved. Further, Hat Creek is looking for a lawsuit as long as they allow dogs in an enclosed area with that many small children running around.A fast food worker is not qualified to determine whether or not a dog is well behaved. This dog was quite literally pulling the man around the parking lot and he left it with a tween when he went to order food. The boy could hardly control the dog as far as I'm concerned and the liability here is absolutely idiotic. Shame on you Hat Creek.

Went here for dinner for the first time today and have to say I am a bit disappointed, ordered the pretzel jack and there is definitely no pretzel involved.