Hannah's Bretzel

We order a group catering order online. After some initial trouble getting the group order set up, we managed to get it sorted and the link set up. I had left my cell since I'd be physically not in the location I wanted it delivered. They called at 12:07 for a delivery window from 12-12:30. Perfect. Went down brought it up and laid out the order. The order was exactly as I requested with silverware. I'd have this again. I'd like to visit their physical location.

With several locations of Hannah's Bretzel now temporarily closed, including my go-to in the Illinois Center, I was psyched to come here for a Friday lunch. Sadly, this location, adjacent to the Grant Thornton building and a stone's throw from the Thompson Center, is not up to par. I suppose I should have done my due diligence, as I was looking for a spot to eat in (most Hannah's Bretzel locations have plentiful seating). Instead, the seating was limited to a couple of counters, one facing onto Randolph Street and the other puzzlingly facing a blank wall, along with a puzzling, cushioned situation that was elevated several feet above the floor. There was also a notable absence of lighting.Things didn't get any better when I got into line to order. There was a lot of confusion about what kind of bread I wanted for my Atlantic Smoked Salmon sandwich (wecken) on. Given this was a straight off the menu order, with no substitutions, I'm not certain why this was unclear. There was a woman ahead of me who was paying, and several patrons behind me. Fortunately, another sandwich maker came out of the back room to assist. I ended up taking my order to go, due to the lack of seating and all around frustrating experience. Sadly, I won't be back here and will try another one of the other 2 locations that is still standing. I hope this minor setback at this location is not indicative of the quality overall. It would be a shame to lose a restaurant I have long appreciated for its stellar service, quality ingredients, and inviting ambiance.

In my quest for a satisfying gluten free, dairy free lunch, I found this place. Not bad!Food/drinks: I got the sirloin and gruyère on gluten free bread, minus the gruyère. The gluten free bread is baguette style and isn't udi's or shar's - which is a nice way to mix up the usual offerings. Meat was freshly shaved. Caramelized onions made the sandwich. Seemed small but actually was pretty filling. Would have probably bumped up a half star if it could have been toasted. The salt and pepper chips were edible but preference for plain any day. Ambiance: I was there close to closing on a weekday afternoon. It was quiet and clean, and there were a few places to sit. Pillows and colors added a nice touch but it's not really a sit in restaurant. Oh, and it was fun to see all the cookie and chocolate goodies you could buy around the store. Service: Good. Quick, efficient, friendly enough, and to the point. I would go back for a quick grab and go; it's basically a wholesome Subway where gluten free and dairy free is possible.

Well, I had a really good cup of cauliflower soup here once. Nice spot to ingest a meal. Worthwhile.

Love coming in here. I show up after the lunch crowd so it's nice and chill, the staff is super welcoming, and there's a ton of seating. I always order the same tasty grass fed oven roast beef sandwich. The pretzel bread satisfies my naughty carb obsession, and the meat is perfect - not gristly or chewy like the not so good meat you'll find at other places. I also love that the sandwiches come with sides, and I always choose the delish chips. This is my weekly go-to, and it's hilarious that I'm saying that, since I'm downtown a day or two a week at most. It's that good, I'm always filled, and my ass is plain as hell and will always go for the sure thing.Pro Tip: They have an epic wall of chocolate. Any time my ma, or any chick for that matter, is in a bad mood I know just where to pick up the weapon of choice before I face them in battle.

Trivia: what do you call a Bretzel bun sandwich without the mustard? One mayo-soggy sandwich with meager proportions of deli grade meat and cheese. The redeeming quality is the locally sourced arugula and mighty vines tomatoes were plentiful. Underwhelming = 2 star review.Here's the thing: If you are a "professional sandwich maker" for a living and the order was to hold the mayo, substitute extra mustard then this is exactly what one expects for an $11 sandwich. Had I not placed the order to go and walked 6-blocks I would have said something before my first bite!

The writer Henry Miller once said "You can travel 50,000 miles in America without once tasting a good piece of bread." I beg to differ. I just need to travel a few stops on the Brown Line and I'm at Hannah's Bretzel. Their bread, and the fillings between the bread, changed my mind about sandwiches. My favorites are the Thanksgiving 365 and the Italian Bresaola. The Sirloin is great as well. But they are all interesting. And they make them so carefully. I'm always stopping at the wall of chocolate as well. So many new manufacturers and flavors. It's not cheap, but it's cheaper than driving 50,000 miles!

I stopped into Hannah's Bretzel on a whim while I was walking by, as I've never been before, and had a lack-luster lunch.The downfall of Hannah's is certainly not it's décor as the inside of the place is very inviting, warm, and friendly. There are a couple of tables and a cool little window nook (though I'm not sure if you can sit up there or not...). Not to mention that everyone is friendly and inviting.Where Hannah's falls short is not with the food either. I had sandwich (the club on a baguette) and a cauliflower soup. The sandwich was tasty but it was most certainly pretty small... if they could make it twice as wide with twice the ingredients than it might justify the price...Which brings me to Hannah's downfall: price. For a soup and sandwich I spent nearly $17. That's absurd given what I received. Everything was tasty but the size of the portion was nowhere near supportive of how much it cost. The baguette's length is great but it's girth... it's literally two inches wide. That's pathetic. And the toppings (meat) left much to be desired - barely did this sandwich have four slices of THIN turkey and the lettuce and other toppings were weak. Oh, and it cost like $10 itself. Then there was a small soup for $5.50. WHAT?! C'mon, Hannah! You're killing me.Needless to say, I want to return here but the price for the portion size leaves me with no choice but to never consider this spot for another meal in the future. Poor form, Hannah. Very poor form.

Definitely eat here if you want to feel like you got cheated out of your money. I paid $10 for this pathetic excuse for a salad. This is supposed to be a quinoa + roasted vegetables salad. Where are the roasted vegetables? Is this a joke? I wish.

Popped into the newest of the growing chain and had a delicious sandwich. I am a fan of the fresh and organic ingredients... and the Bretzel. Great staff attending to orders quickly and with a big smile.