Glendale Water 'n Ice

I honestly love this place. I buy my water here but most of all it's the customer service. The young men that work here are beyond kind. They always ask if I need help and are always super sweet towards me and my boys. They have thrifty ice cream, snow cones, ice cream cookie sandwiches, shakes and all! I've gone to fancy ice cream parlors and spend a shit ton of money, for absolute garbage. Here? I've cream taste great! The customer service is stellar! And the prices are perfect!!! I just told my boys that they will forever remember this place since we always come here. Most definitely recommend!

Great energy in this place. You can get water, ice, thrifty ice cream, etc. They have punch cards, or something like that for repeat customers. You've gotta love when a place has good customer service.

I'm so glad I live close to this location ! It's very clean and the menu for desserts is big! I can't wait to go back already and try other things! See ya soon (;

If you're looking to have your faith restored in good customer service, this is the place to start. They seem to like their jobs and offer help with a smile on their faces. They have a cart for you to use but if you're lacking in the muscles department such as myself, the employees have been known to place your jugs in the car for you. Not to mention, their alkaline water is .92¢ per gallon (cheapest I've found nearby).

Stopped in for a scoop of ice cream on a hot July afternoon (imagine that, in AZ)! The ice cream was good and the prices were very good. The store is small with water refill stations, ice cream, and snow cones. When we arrived the employee was cleaning the tables and wearing his mask. I appreciated this attention to detail of cleaning. My only feedback is the menu is a bit hard to follow, couldn't easily find any information about the sno comes. We will be back!

Best customer service ever! I was going to use the outside water dispensers because I had my two boys with me, but the regular water was out of service. I called the store to see if anyone was able to help me fill at least one gallon and I would return later when I didn't have my kids to fill the rest. (Toddler+infant+4water gallons=impossible) Rainey came outside and helped fill my gallons, all 4 of them! And she did it with a smile on her face and no attitude. She definitely deserves a raise! thank you again! Her act of kindness made my day.

This place is ALWAYS great! Great customer service and the BEST icecream and goodies! They even have big hunks, laffy taffy, and cookies! We always get a few items from there when we go because we never know what to choose. This last time I got a tigers blood shaved ice with a scoop of ice cream which is their maui style. My boyfriend got the root beer float which they give you the can of rootbeer so you can add more soda. Awesome!! Very clean and fast service. Dont foget to pick up a quart of icecream from there too, the MALTED CRUNCH is the BEST!! Cant wait to go back already

We are in here all the time for water and sometimes their snow cones. we have never had issues until today. the cashier handed us our snow cones and didn't say anything to us. We looked in the cup and it was barely half way full. she said it's because she gave it a flat top instead of a dome but I have never had one look like this. I get that the syrup makes it sink down a little but barely half a cup full? And then after we bring it to her attention she tells us the machine isn't working right but wasn't going to tell us anything until we said something to her? Why would I pay full price for barely half a product? Then to be upset with me when I say I dont want them and that I want my money back.

After coming to this location for many years to get water, ice, and ice cream , I was disappointed tonight (Friday, 9/29/23) to say the least. My son and I walked in the store at 714pm and walked up to the ice cream counter. The young lady cashier with reddish hair said she was no longer serving ice cream for the night because she closes in 10 minutes. I looked at my watch and said you mean 16 minutes, and she said yes. I said what? She said she had done all her dishes for the night and would not be serving anymore ice cream. She did say sorry. I told her that was not cool, and she said sorry again. In all the years I've been coming here, I've never encounter this. If the business is open until 730pm, I can't understand why the ice cream portion of the store would close earlier. This is poor customer service and this is not a good business model to embrace. I would hope the owner/store manager addresses this with the employee. I've never had anything but excellent, kind, and polite service from everyone else at this business in the past.

Don't go here it says water and ice but they never have any ice when I go how can you run out of ice at an ice store