ZBlinds

As a previous client I co tasted them to find out about having existing plantation shutters removed and reinstalled for window replacement. I was told $125 for the initial appointment to see the shutters and then $25-$75 (honestly can't remember exact price) per window for the removal and reinstall. Perfect no problem. Contractor comes out tells me there will probably be drywall damage because the frame was nailed in but it should be minor. No big deal I'm fine with it. My window installation gets pushed back a month and finally it's scheduled so I contact Z Blinds for the removal. Here's the deal, the window install is 5 days from today ( window company didn't provide two week notice they said they would) Z blinds calls to tell me that they've looked over my info and asks if I know there will be damage to the blinds. I said no I was told drywall damage and possibly damage to the frame but the blinds will be removed. Then they ask if I'm ok with that, I said yes. Then I'm asked what was I quoted for the removal and I said $25/window (forgot exact amount but I know it was less than $100 a window) the lady I'm talking to says yeah I just now looked over your paperwork and the guy that helped you was new. It's $200/window because of the labor. He didn't ask for help and he was wrong so it's $200/window. My back is against the wall, I was misquoted but that's somehow my fault, and now I'm supposed to pay $600 instead of $225 (max) because THEY made a mistake. That's just bad business if you ask me. So now I have to delay my window install because no one bothered to look at the paperwork in the last 3 months and call to let me know THEIR mistake. Not interested in a shake down and quite frankly that's not how you run a business. YOU make the mistake, you eat it. You don't tell an existing client too bad pay or delay.

Great staff and service!The office staff was a pleasure to work with. I didn't know what kind of blinds we had, when they were installed, or basically anything about them since we just bought the house. The service men were polite, quick, knowledgeable, and did a great job. I am totally going to use them for blinds and shutter needs in the future. I recommend you do, too!

Had a great experience purchasing with ZBlinds. I contacted a few places awhile back and when I saw one of their vehicles in my neighborhood I decided to give them a call. They tried to push me to go to their showroom but I knew I'd never make it over there, so they scheduled for a salesperson to come out about 10 days later.Michael called to confirm then came out at the promised time. It took about 30 or 40 minutes to talk through some options, make a decision, order, and make the initial payment. We opted for two sliding blinds for our patio doors, one with diffuse light for the living room, and a room darkening one for the bedroom. He showed us some samples and talked us through the options. He vouched for a specific brand and told us about why he liked them. Again he invited us down to the showroom but we decided to take his word for it. They said it'd take 5-7 weeks for delivery.On a Friday about 3 weeks later, I received a call saying our shipment was about to arrive and they set an install appointment for the following Thursday. The installer, Manuel, called on the day to let me know he could arrive early. He and his colleague were really quick and efficient getting the new blinds installed. They also took down the old ones and set them aside - they will take them down but they won't haul the old ones away. Manuel had a great phone manner and they were both very personable. They set everything up and had us come check that everything looked good and operated correctly - which it does. We're really happy with the quality of the blinds and of their work.Here's hoping they hold up as advertised! ZBlinds were an easy company to deal with, I trusted their recommendations, and they were all very personable and professional.

When I was told the shutters had a lifetime guarantee I was sold! Had been on the fence about the material of the shutters but knowing they had a lifetime guarantee, I felt at ease and confident in my purchase. Over the years I would take a shutter to Zee Blinds for repairs. They would quickly fix it and I would rehang it. Recently I called Zee Blinds to see about bringing my broken shutters down for repairs. I knew they had a new location and wasn't sure where to go to get repairs. I let them know I had a few shutters that just needed a clip but did have one that was warped. I was told that my shutters are no longer guaranteed. I was shocked. She explained to me that "lifetime guarantee" means "the life of the shutter". What does that even mean? She explained that most shutters last between 10-15 years. Since I've had mine longer than 15 years they would not covered be under the "lifetime guarantee". When a business sells something with a "lifetime guarantee" it is meant to be the lifetime of the person or the house, not the lifespan of the product! With their reasoning, wouldn't everything have a lifetime guarantee? There's zero advantage to buying something with Zee Blinds lifetime guarantee. They will just tell you that the lifespan of whatever you bought has already expired. Very disappointed in Zee Blinds and their shady sales tactics.

Michael came out to do our measure and was very fast! He was very knowledgeable about the products and really took the time to help us decide the best blind for us and our home! We appreciated his honesty and willingness to get us what we needed and not necessarily the best sale. We had blinds installed by Mike with Z Blinds. He was very polite and very quick! He cleaned up and did such a great job!I appreciate the honesty from the sales experience and the quality craftsmanship from the installer! I would recommend this company to anyone looking to purchase and have blinds installed.

Zblinds was an overall disappointment as it related to customer service and installation. Trust me when I say I truly wanted to give them a 5 star review. Unfortunately, I am not able to due to their lack of customer service. Let me begin by saying Zblinds came highly recommended. I was willing to pay the markup for custom blinds as opposed to buying from Lowes because my sales representative, Emily, assured me that the quality and service would supersede anything we could have ever received from their competitors. The facts are that was not the case. I was anxiously awaiting for 11 custom fit blinds to arrive. The day the installers arrived they began tearing down our temporary shades (which Zblinds representative Emily had suggested us to purchase while awaiting our custom blinds to come in). Unfortunately the installers failed to ascertain whether the blinds were actually the correct sizes PRIOR to trashing our temporary blinds. Once they discovered that our two largest custom made blinds were not cut correctly. They attempted to remedy the situation by patching together 6 of our old temporary shades that had been destroyed and placing them back into our two largest open area windows. They assured us that their office would "rush" a replacement order that would be ready in a "few" days. This happened on May 28, 2022. I asked the installers if they were sure it would be that quick and after calling their office they said it would be. I told them to ensure that someone called me to discuss the matter. That never happened. Instead a text message was sent out merely indicating that our blinds would be installed on June 7th. At that time my husband reached out to better understand how Zblinds would have handled our inconvenience due to the fact that their installers had not only destroyed our temporary shades but walls surrounding from when they ripped them down. Zblinds ignored us and we never heard from any of their representatives regarding this matter. The blinds were ultimately delivered and installed on June 7th and their installers attempted to paint and fix areas that had been damaged from the previous tear down. However when we reached out again prior to the installation on June 7th neither my husband nor I received responses as to how Zblinds was going to attempt to remedy our embarrassing inconvenience. I had my family coming to see my home for the first time with an original assurance all would have been resolved within a "few" days only to find out that wasn't true and had NO ONE at Zblinds cared to even pick up the phone as a courtesy to apologize for what their company did. Our one and only personal conversation that we had with anyone at Zblinds wherein THEY initiated contact finally came from Emily at Zblinds after installation when we refused to pay the balance until we could actually speak with someone regarding the issue. Unfortunately instead of being apologetic for the situation her company created, she was condescending indicating that she would have to speak to her "board" regarding a discount on 2 temporary shades which would amount to a nominal discount that the "board" would probably deny. She then went on to justify how her company went above and beyond their call of duty to install our blinds. What is very unfortunate for Emily is that when she wanted a sale she went above and beyond to contact, connect and cater to us as customers. Once the sale was complete her customer service in contacting us back to apologize or remedy the situation truly dissipated. She could have cared less and we were no longer worth her time. Her last contact with us was that her "board" denied our request for any type of discount for our inconvenience and that we could contact their accounting department to pay the balance. I believe that the true quality of a business lies with a company's customer service. Zblinds falls short in customer service and this was a true disappointment. With Zblinds you pay the markup for CUSTOM blinds but you get a downgrade in CUSTOMER Service. My conclusion go elsewhere.

I recently used Z Blinds to replace the window cornice in the master bedroom. Michael was helpful in choosing a replacement and the installers came on time and were respectful of my home. There was a minor issue and Michael had it corrected very quickly,I previously used them to install shutters and found them to be a good value and a great product.

Efficient and EXCELLENT!!This entire process was smooth and affordable process. They arrived on time. I received a reminder text and call. I. I appreciate Manuel and Rodrigo for installing our blinds. They were polite, provided information, and just overall respectful and professional.

I'm so happy I chose Z Blinds for my project. From start to finish, the whole process was flawless. I especially appreciate Michael, who met with me, was punctual, thorough, and knowledgeable. I would use Z Blinds again and recommend them to anyone interested in great quality and excellent customer service. Mary GeanFresno, CA.

Unresponsive, lies about scheduling, poor customer service.Whoever schedules cannot do their job. I called multiple times and install schedule changes every time I call. They do not bother to call when they don't show for scheduled appointments.Haven't even seen blinds yet but with their performance so far my expectations are very low. I recommend not using these PLUNGERS!...