Visalia Ceramic Tile

I love their showroom, Clarissa who helped me with my choices, Carlos who came over multiple times to redo the estimate, and Robbie the owner is soooooo nice!

After searching and browsing many tile stores and showrooms. I found Visalia Tile online. I am so glad I made the hour drive. I loved their showroom. Diego provided the best customer service. He was very patient as I am a terrible decision maker. Once I picked the tile for the shower, I had a hard time deciding on the tile for the shower floor and bathroom floor. Diego ended up showing me a sample mosaic for the shower floor that was perfect! I found a couple of options for the bathroom floor that I couldn't decide between. He suggested one of them and explained why. I brought both samples home and he was right on the one he suggested. He also helped me coordinate the grout color. Diego was very helpful, patient and relieved me of being too stressed. He basically coordinated my color scheme and we love it!!!! Thank you, Diego!!!

I love the quartz counters we got installed. However I only gave them 3 stars is because they broke my dish washer's mounting as well as scratched the top of it. There was also a lot of miscommunication when installation was. We went without a kitchen sink for 3 weeks.

I was not happy with the service received. Thebyoung lady who helped me was very harsh and came across as rude. She didnt explain the difference of what i was ordering and what i had...she kept saying the die cast was diferent, so then dont tell me the tile is the same, or explain what will be different. It just wasnt a great experience.

I went in on my lunch to see if they could drill two holes in a 6X6 tile that we had our granddaughter's footprints on. I go in and there's not a soul around, then after about two minutes, two workers walk in from the hall, stop at the front desk with me to read a paper. Didn't ask if I need help, so ask if there's anyone around, they smiled and pointed to the bell on the desk that has a sign next to it that reads "ring for service". Little did they know I rang it already. After another 3 or 4 minutes, about 5 or 6 employees walk in the front door, coming back from lunch I'm guessing, talk to the two workers standing next to me, didn't say a word to me. I ring the bell a third time, nothing. So, I left, very disappointing.

Went in to buy tile, mortar, and grout for my bedrooms. Staff was very nice and helped with choosing our tiles.

Visalia Ceramic Tile fabricated my granite kitchen counter tops. Francisco was great. He answered all my questions and even called me when the were cutting the granite to ensure the seams were okay. I was able to go and take a look before the cut it. I went into Visalia Ceramic Tile on several occasions for backsplash material. Everyone was friendly and helpful.

Terrible customer service. My daughters and I need tile in each of our homes. Although the showroom is impressive, had zero help from the sales clerk. The ONLY information she offered was that the tile on one wall was in stock the rest had to be ordered. She didn't even ask what we were looking for. Don't shop here if you need assistance with selection.

American Ceramic Tile just completed our kitchen renovation. Great job, from our first visit to their extensive show room, to the last tile in place. Every employee was professional, knowledgeable, and friendly. We never felt pressured or rushed. They arrived on time, completed the job on time and within budget. Our kitchen is beautiful! I recommend them highly! Thank you American Ceramic Tile for the great job and professional service.D. Robinson Visalia, CA

The only reason I didn't give them five stars is that we haven't decided whether to use them or not because we haven't finished getting estimates.When we walked into their spacious showroom, we were greeted promptly and courteously by Fernando. He gave us time to look a little, and then listened carefully to our needs. He instantly visualized our needs, and sketched out our ideas. He demonstrated a strong sense of balancing aesthetics while adhering to a budget. He helped us think through a couple of plans and gave us lots of options. If there were more employees like Fernando out there, we would have finished our project already!