Vasco-The Pool People

These guys were great for years and I previously gave them a 5-star review. Recently, however, I have had nothing but issues with this company. They partially drained my pool 2 days in row, left the gate open, left the pressure gauge open once, and finally, left the the control panel to my variable speed pool pump open right before a heavy rain. It has not turned on since. They will not work with me at all on this issue. They had a work order open for over 2 weeks before I finally got them to send someone out to look at it, and that took SEVERAL calls. I received no call, but I did get a door hanger saying "I came. You need a new pump - $1500." I have tried calling several times to cancel service with them, but they have not answered or called back. Very unprofessional.

This is beyond unacceptable! This is downright disgusting! Vasco is horrible. After five years the service has gone from bad to wth?? These pictures were taken 5 days after a "service call" FIVE DAYS!!!! If you call them the receptionist is rude and defensive. This is the very last straw!! Beware!

Horrible service. Not doing what was in the contract. Not checking chemicals or brushing weekly as agreed upon. Found them Charging for filters to be cleaned that WAS NEVER DONE! But still billed for the service never done. Also Charging for parts not needed. These guys don't show up weekly and when they do it's for less then 3 min. They are not worth the $100 a month. Don't hire them.

I really don't like posting negative things but this matter merits that I inform the public . I have been more than patient with this company. They started out ok but over the years got progressively worse. Not showing up on the days scheduled. Not sweeping the sides of the pool and the steps and not checking to see if the hose has suction. Week after week calling and having them come back out only to not fix anything!! I have dogs but I always bring them in or put them in a yard that they can't get into the pool . They used to leave me a card but not anymore there's no evidence of them coming. The pool remains dirty every week . They are terrible at communicating ! I ask them to call me back but it hardly happens. And if they didn't come well that's just too bad cause they say they won't service your pool after noon !! One day when a new trainer was being taught the new guy said " are you going to brush the sides of the pool and the bottom?" The older guy said " no I never do". I pay $100 a month and that's in the contract. He just pours in chemicals takes a few leaves out and is gone in 3 min!!!!! Also the receptionist is very rude at times. Not acceptable. So very unhappy.

I can't even go into detail about the bad experience I just had with the pool tech that came out to our house because I am so upset I don't want to relive it again. Let's just say that I was treated terribly and we now have a problem with the function of our control system that was not there before. I will be calling another company to come out and hopefully they will be able to resolve the problems that were created. Customers are NOT AT ALL number one with this company.

Terrible. Had to check cameras to verify someone came out. Pool looked terrible. Half the time I had to call and tell company nobody showed up. They couldn't care less. Even when I canceled they just said "ok" didn't ask why - terribly ran business.

The last day of getting my pool serviced my pool was bright greenI had another pool service come and check everything outAfter testing the water turns out there was no chlorine, other chemicals out of balance, filter turned off, time clock not working, pool sweep not functional. Auto water fill broken .Brian the serviceman looks like a homeless child molesterThe manager is incompetent I wasted a lot of money If you want to get screwed this the place.

The pool man that comes to my home is a great guy and answers my questions the best he can and in this pandemic making supplies hard to get, I understand the pool may get dirty with the shortage of chlorine but unfortunately the main office that runs the business does care to return phone calls or contact it's customers when they have questions or an issue they need addressed. But they will call you any time they are charging you $$$ for items, I guess it's how they do business. Money first , customers questions or concerns second or when ever, cuz 3 days of waiting for a answer is not enough time for Vasco headquarters.

I was constantly having to call and ask about why my pool was looking the way it was . From august 2021 to now it has looked bad . Here are pictures of how it looked . And from them neglecting my pool I now have to drain it . They offered no help. I definitely don't recommend this company .

Worst business establishment in the Central Valley. All admitted including store manager to performing a "half ass" job. It's unfortunate they don't advertise that or mention it in the contract. The worst customer service I've ever came across in my entire life. Please please do not trust them with any of your pool services as they couldn't even get around to changing my filter because they were too busy as what they told me. I feel like I was scammed and now I have a busted pvc pipe due to their negligence. Do not become a victim like i have due to their lack of professionalism.