United Tax Returns

I always prepare my taxes online. I took advantage of the free consultation to sit down with Al and allowed him to review my taxes that I had self prepared from 2015/16 and 17. He was honest and forthcoming with information I did not know existed. Needless to say we will be using Al and United Tax Returns moving forward. Thank you for the information specific to my tax situation Al!

Had a really good experience working with this business. Albert was very professional when handling our taxes and we will be returning to handle our taxes from now on. He was very thorough and made sure to double and triple check that he covered all his bases. Had a very positive experience and it was much easier than handling our circumstance on our own. We ended up paying much less than we expected had we done them independently and been less thorough.

Great customer service!! They are always friendly and eager to help with any questions. Love the fact that I can do my taxes, car insurance and home insurance and sign up for Covered California "Obama Care" all one place. Keep up the great work!

I've been doing my taxes for 9 years and I figured as I am getting older I need to hand it over to a professional who has experience. That's when I went with Al from United Tax Returns. Not only was he professional and highly knowledgeable about the ins and outs of taxes. He explained in depth about what he was doing and what was the best course of action. I highly recommend Al with United Tax Return.Professional, transparent, experienced, and most importantly trustworthy. SR

I always prepare my taxes online however with the laws changing and starting my own business I needed help. Al made it easy to understand and helped me prepare for future business and personal purchases by guiding me in the right direction. Very grateful.

If I could give a negative zero review I would but I have to settle for a 1. Upon calling Al, I explained my tax situation thoroughly and he gave me a quote. Being a smart consumer I asked him what his credentials are for preparing taxes. He then set me an appt. and was ready to hang up and I asked him "how do you know that you're getting everything onto my taxes??" He says, "oh, I can send you an organizer". What??? You mean this didn't occur to you without the customer having to ask for it? I then asked him if he makes a mistake does he charge to fix it? His answer was not a straight yes but "we will work with you". At the appt. he says he does the taxes on his own and I am supposed to leave, and leave my documents with him. He says I need to put my physical address on the taxes, not my po box because IRS only takes the physical address. This is not true. I left and sent him an email with the remainder of my deductions later in the week and he didn't even acknowledge my email. He would not return my calls to set up my next appt. He then said that Saturday was booked from "8 am to 7 pm" and avoided rescheduling. I then called him again early the next week and we rescheduled for Wed. On Mon. he calls me and tells me he cannot do my taxes unless he charges me an additional up to $200 for research on my tax situation because he had not reviewed my info the week before when I left him my folder of info. I tell him the software will figure out the tax penalty owed and he said it doesn't work that way, which is highly questionable. I canceled my Wed. appointment with him and arranged to pick up all my tax documents. He would not face me to give me my docs. and left all my personal information with the receptionist up front which contained my address, CDL #, social security number and so on. I was very unhappy about this due to identity theft possibilities. He should have handed it to me personally. In his business bio he says he is a "tenacious professional" who wants you to have the "best tax experience possible". My experience with Al was the worst tax experience I've ever had and he is entirely unprofessional, not to mention he wasted my time and gas causing me to drive over 6 miles on two separate occasions to his office, in addition to the multiple emails, unanswered phone calls, and the time it took to put together my deductions by poring over my past medical bills and continuing education expenses. He gave me the runaround from the start.