Tillys

After shopping at the mall with my daughter all day, I commented that no one,that day, had practiced good customer service. When we went into Tillys we were greeted, talked to about the day and even aided in our search. Thank you!

I have been to Tilly's three times, and each visit I was greeted by a new salesperson. Each employee assisted me with my purchases and when the store didn't have the size, I wanted, they were glad to order it for me. I had nothing but great service from a very young group of employees who take their job seriously.

Beaware this store has cockroaches! Today I took my daughter to buy her something for her birthday she got a pair of shoes Van's to be exact so we got home she opened the box and took the rap sheet off and found died cockroaches how gross is that!!! Its so disgusting !!

The manager (red hair girl) was extremely rude. One of the cashiers asked her if she could void my transaction because I had a discount. She rudely walked over and took over not saying one word to me. Didn't tell me my total then handed me my bag and said "have a nice day" How can a manager treat you this way but expect the staff to be nice?! I'll go to Tulare and won't be back.

I had a bad experience at another local shoe place, I came into Tilly's cause the main company told me that they could fix them. Faith, Serena, and Keon literally stood up for me and called the store and also got treated with horrible customer service. Faith helped me out by putting my email in so I can know when my the size I need is in. They were so amazing. Thank you guys so much.

If I could give 0 stars, I would. I walked into your Visalia location on July 14th at exactly 7:55pm. As soon as I opened the door the young man near the t-shirt stand yells, "Sorry, but we're closing." It was 5 minutes till closing time and their doors were still open. I've worked in retail for over 25 years and if our doors are open, customers are welcome to enter and take care of what they need to do. I knew the store was closing soon, I just needed to buy a t-shirt for my niece which would've taken two minutes. I could not believe the horrible customer service I received. Will never go to this location again.

Came in to look at Vans with my son, and was greeted by really helpful staff the salesperson's name was faith and she helped me get a pair of vans for my son that ended up only being $18 which was super awesome, and she engaged in friendly conversation with my son who is obsessed with superheroes, and she helped him look up some of his favorite superheroes on their store tablet. It was great and staff is super helpful and kind

Website says you open at 9. Employee showed up at 9:05 said you don't open until 10. Waste of time. Went back, waited 13 minutes in line with only one person in front of me and two cashiers only to be told that since I used PayPal online, I'd only get a store credit unless I wanted to return via mail. So again, waste of time. Why they can't tell you that at the time you pay I just can't understand.

Horrible customer service. Waited in line forever just for them to send me to the back of the line when I noticed I was overcharged for one of my items. Staff is lazy and doesn't seem to want even be working.

Worst customer service ever. Everyone is slow and doesn't want to work. Don't waste your time go somewhere else.