Suite One Properties

Their quotes on repairs are always very expensive, im the owner and I could always find much cheaper quotes online. The repair + cleaning always went over the security deposit, even if I take 2 months rent for security deposit and the cost will go over it and fall on me. Cost me $6400 to replace a/c, was told to replace the whole toilet for a broken toilet lid, I was able to find someone online just to replace the tank for much less than their quote. If your unit is vacant, expect to continue paying for management fee, I really don't know what's there to be managed when the unit is vacant while there is already a placement fee. I was told to turn on electricity and gas for repair, 1 day's repair work results in a $70 pg&e bill.

Have employed the services of this property mgmt firm for 4+ years on a complex in popular but getting rough neighborhood. Although my portfolio is limited in this region, Suite One has been very good with establishing a office that can handle tenants, accounting, and most important: maintenance with Tim B. As an owner, I have witness S.One being able to handle and attack property care because they have known Tim's crew for 20+ years. They feed one another work. From the pricing of the maintenance and construction has been very reasonable in the materials column and the labor is higher but it's acceptable because the work is done by professionals. There was been several incidences of big problems and most have been handled with 4 phone calls with Norm who goes on site within 2 days and provides inspection and feedback. Our most recent issue was a vehicle drove way too fast the alley and smashed all the garages and 1 unit. The extensive damage to the structure caused the city to tag the property unsafe. Norm took photos, sent out Tim's crew for estimate of reconstruction, said they will look at other specialists and they did. It was a huge effort to get temporary housing but Norm negotiated rates at another place and set up the contracts seemlessly. One tenant didn't approve of the temporary housing and slept in her car for a few days, asked Norm for housing but it was too late at the new place, but he contacted non-profit housing which he didn't have to do but he did. This PM just worked and worked even without a working property. I don't see Brian the owner much but I guess I don't have too since Norm has everything covered! Bravo and thank you very very much! As I am investing in other regions and researching property managers, there are lots of poor reviews and apparently this company has their fair share. It is difficult to find a efficient business partner so my investment is extremely lucky to have Norm, S1, the crew.

This property management sucks I do not recommend they never fix anything and when you call they never answer even if you leave a voicemail or text as well but when rent comes around they are quick to receive payment they are the most irresponsible Company I know I will not recommend anyone I know to go rent with this company . I am glad we moves out. If I could give a negative star I would .

These guys are the best. Nichole knows her job and goes above and beyond. You start out thinking your buying their service and in reality she will save you so much time and money plus get a great tenant for you that pays on time and probably pays more than you would ask for. She will save you time and find better deals than you can find on your own. Paying for the service will actually put money back in your pocket.

This place is TERRIBLE. For 2 weeks straight I emailed them about a property i was interested in & I kept getting an automated email saying "please apply for the interested property at our website" so i did which cost me $35. A week has gone by & Ive received 0 Emails back from them, I even tried to call their number & everything is automated I cant even get a live person. So I checked their site today & the property has been taken down & they never ran my credit. talk about SCAM. I will be contacting my CC company & filing a dispute on the charge & getting my $35 back since they obviously never ran my credit. What a JOKE.

My partner moved in with me a year ago, and he put his house on the market as a rental at that time. A friend of mine who has a house rented with Sayland recommended this property management company to us, and so far we've been very pleased with the service.Unlike other property management companies, Sayland doesn't charge a commission until and unless the property is actually rented. This gives Sayland a real incentive to get a renter in a property, which they did about six weeks have we hired them. I'd highly recommend them to anyone who has a property to rent but who doesn't want to play landlord.

I have worked with Sayland PM for the past two years and have had an awesome relationship with Doug and Shelby Dart. Not only are they extremely professional but they take great pride in providing their customers, homeowners, and vendors with respect and appreciation. The office staff is very friendly and quick to help with any questions or issues that may arise. I highly recommend this amazing company!

I had used Brian's services in 2020 & again in 2023 and he was able to obtain great tenants in a very short period of time at the terms we had agreed to. His communications with me were excellent and I was very pleased with the services of his entire company. Highly recommend Suite One!

worst property management ever. my ac a month back and it took them over 3 days to come out cuz they couldn't get owner's approval in 110 degrees heat and now my water pressure is low and i've been trying to get them to come out and it's been 3 days today and they still can't get owner's approval to come out. All BS

The rental market is already a tough thing to navigate for renters in this market. Let's not make it harder by not answering emails, messages, phone calls or whatever. Like the other reviewer's have said, this company does not respond and they have not responded to my requests for days and days now. I'm sure the owners of these properties would not be happy to know that the company they hired is not responsive.