Sara Sordi Insurance Services

Communication. When you are working in insurance, communication is key. If a client is stuck on the roadway in rush hour traffic in Stockton and not only does the agent not answer their phone but leaves no instructions for the roadside service, well you get it.This is just one example of the lack of service I along with my 18 year old daughter experienced with Mrs. Sordi. Shoot forward a few months and suddenly the new insurance takes 3 times the monthly charge in one swipe. If you tell a client " I'll call you in a few days" when they reach out to you and it turns into 6 days and $$ still not returned? The rates were great! No doubt. BUT when your clients rely on you for help and service and your communication is about as effective as making smoke signs using fire, ya you get it. Lastly, when the client ( ya me) tells you I no longer need your services, cancel my insurance and all you do is say okay and not even offer to try and fix the problem, well you feel like one the misfit toys. Oh ya, because I was forced to call my bank and report fraud charges and stop the payment, I found even better insurance through Costco. Ameriprise not only beat Mrs. Sordi , they actually communicate with you and call you back in the same hour!

Good luck trying to get her to communicate with you on your bill. I have emailed her numerous times asking for an explanation of why my policy nearly doubled and all she can send me back are one-line answers and snarky "Your policy is this amount, divide it by 12 months and that's why". It is like pulling teeth to get help. Once that I told her I was canceling my overpriced policy and asked for clarification on a few things, she acted like it physically pained her to acknowledge me. Classy.On the flip side, when I had previously asked for coverage options, she sent me back forms to sign without offering alternative amounts of coverage or asking me any questions. Anywhere else you shop for insurance, they ask you what deductible you prefer, if you'd like roadside assistance/rental car coverage, etc. Here there was no discussion. It felt like she signed us up for the highest priced plan and sent us the documents to sign without discussion. When I told her I was considering canceling, all I got was a spiel on how competitive Kemper is, but no acknowledgment of my actual concerns. I just switched to Progressive for auto and renter's insurance with the same coverage and deductible I had with her for $50 less a month. (Be advised that Kemper's roadside assistance also takes HOURS, is unreliable and that they aren't capable of communicating well either. As my last vehicle neared the end of its life, I had to deal with roadside three separate times and every single one of them took upwards of 3-4 hours. I don't know about you, but I don't have half a day to take off to sit in my dead car and wait for a tow.) If you're okay with service that isn't personalized and a lack of communication, then this for you.

Thank you Sara for always quoting my real estate clients so quickly so the lender can have their requirements complete ! Sara explains in detail so no one feels uneducated ! Her communication is so efficient that she even can send proof of insurance at a moments notice ! I recommend Sara Sordi Insurance !!!!

EDIT: I absolutely am a client of yours. Now you're either lying or you don't know your clients at all, either way more evidence for my rating. "You made a smart decision" only if you enjoy paying more monthly than anyone I know pays per year and getting $700+ monthly bumps with no explanation or warning. Worst agent I've ever used or heard of.

Sara is amazing to work with. I needed car insurance and my record was less than perfect. Sara got me amazing coverage and saved me so much money. She answered all my questions and is always there with a quick response when I need her. Her care and devotion to her clients is unparalleled.

I purchased a vehicle over the weekend and needed some help with my insurance, I contacted Sara and she was driving on the freeway with her family and took the time to help me as I was stressing out. Keep in mind we did multiple text messages and at least five phone calls to get this issue figured out. The customer service involved with that was very very impressive to me and I was thankful that she was able to help me out. I would strongly recommend working with somebody that is that hands-on and cares about your situation as much as you do. Thank you again Sara.

Sara provides excellent service. She is easily reached and happy to help at all times. Answers all questions and follows up promptly. Everything you need in an insurance agent.

I have been using Sara for my insurance needs for several years now! She has seen me through several moves and several different cars. She has made all those transitions super easy. Whenever I have a question, she promptly gets back to me. I may live in another state, and considered switching to someone near me. But I realized there's no benefit in that! Sara is just as accessible as someone close by.

Sara is by far the most timely and knowledgeable insurance agent around. You are doing your family a disservice if you do not have Sara Sordi as your agent! She has stressed the importance of being covered in the event of claims, and opened our eyes to gaps we had and savings opportunities. Call Sara for all your insurance needs!!

I recently switch insurance to Sara and was extremely nervous from switching from our previous insurance company. I have 3 teen boy drivers and was looking for insurance I could afford. Not only was Sara able to increase my coverage but saved me money.. Sara has been amazing and has made the move extremely easy. I can be high maintenance at times and Sara is always quick to respond. I LOVE LOVE her videos.