Robertito's Taco Shop

No wonder this place got so many bad reviews! I wish I had read them before I wasted my time & money here!I was hungry, so I decided to drive thru Robertito's for a taco. I was greeted by a worker that had the personality of a stone wall - she could hardly understand my order and didn't understand what "salsa" was and she gave me regular old hot sauce that was made with too many jalapeños and it was so hot I could not even use it. The worker shoved my tiny taco into a plain old brown bag & handed it to me. The Shredded beef taco I got was sooooo skimpy and sooooo SMALL and only had a very minimal amount of beef on it and tons of bottom-of-the-barrel white lettuce - not even green! I finished it anyway and was literally still hungry! I had to go force myself to have a way-early dinner & eat somewhere else. What a joke! Now that I know that this place is no good, I will NOT be back ever again!

The $20 is there for reference to the size of this little burrito. This place has gone way down.

So I'm having mixed emotions about this place.This is the one out on Herndon off of the 99 freeway.I had the carne asada nachos because I've never gone wrong ordering this plate.The hubby ordered the cheese enchilada and taco plate... aka combo number 5.The nachos were bomb the carne asada was so soft and tender.We always share our food so when we switched...The enchilada tortilla was hard and super thick.We ordered dine in.They still put your food in to go plates and I cut through the place with my spoon to cut through the enchiladaAnyway order ur nachos there...

Today I went through the drive thru at 4:20pm and I was greeted at the window by Esmeralda who took my payment. I asked her if she took my order and she said no the girl who took your order was named "Estrella M." her name is also listed on my receipt. Estrella M. asked me what would I like to order when I arrived. I let her know I would like to get the #24 mini taco special with no onions, no cilantro, no pico, and just add lettuce only please. Estrella said " it comes with onions, and cilantro it's already mixed in." I said ok " is it mixed in with the meat?" She said "it comes on the order." I again re-stated ok "I do not want onions or cilantro please add lettuce only."Estrella M. then laughed and said "ok, but you can't order it like that it comes like that as is."I let her know I have been coming to this Resturant for quite sometime and I have never had an issue with ordering without onions if I requested it. Estrella M. again said "well maybe you are ordering the wrong number?" In a very argumentative tone. I said " I want the same order just no onions no cilantro." Estrella M. then said " I am trying to PROVE A POINT that it comes with it already." At this point she just wanted to argue with me and was laughing at the same time. I said "I Know it is usually prepared this way, but I am REQUESTING NO Onions. Estrella finally said ( while laughing) "ok just lettuce added on the meat no onions, no cilantro." And I said "yes thank you." This behavior of Estrella M. was very rude, and uncalled for. All she had to do was just simply take an order and made it into a big argument that was unnecessary. It seems like she needs more training on how to properly take an order, how to add items onto orders or simply put no onions etc. I think a customer service training would benefit her. I will not be returning to this location due to the disrespectful behavior of this girl and it is sad because I actually liked the food here, but customer service is very important to me. I was not even trying to argue just simply let her know how I wanted a meal and she made it into an argument that was unnecessary.

Worker ( the lady that was taking our order in the front) very unfriendly!! She look like she don't want to be there

In My experience, the food is fresh. The service is great . Orders always accurate. The food is fresh and quick through the drive-through as well. I recommend this place. Do you research before going anywhere

There is a girl working the drive-through and she is ABSOLUTELY RuDE! If she hates her job that much then don't work their. She was rude to the people in front of us as well. Making $20.00 an hour you u would think she would be kinder. I won't be going back!

RTS fries are my go-to order and they are always consistently perfect. 10/10 would recommend

The tortillas were not cooked. Every burrito was watery and disgusting. Nothing was cooked it was all canned. Burritos were cold.The burrito literally spilt mystery juice on my pants.

The most expensive tacos I've ever paid for, $3 each MINI taco, AND they charged me per salsita! I'm surprised they don't charge you to use the bathroom, will not be coming back.