Robert Pauline Physical Therapy

These guys are awesome at what they do, from the owner to the PTAs. They know PT. Been going for a while as my post surgical situation/ injury has evolved. It's not a common injury and they have come up with a unique plan that works. I don't think anywhere else would have been so willing to work this hard for my healing.Additionally... if you're nervous about doing PT (being handled, doing weird exercises, etc) know that these people are kind. They get it. They understand that physical injuries take a mental toll. Every time I have dealt myself a setback I have come into this office with an essence that could best be described as 'wounded raccoon.' It ain't cute. They see past the anxiety and mental distress that comes with being unable to presently enjoy my sport. They're admittedly more patient with me than I am. These folks are healers in every sense of the word and I am so grateful to have them on my team. They have been the perfect partner in acknowledging the work I am putting in mentally, while giving me the unique tools to heal physically.

Everyone here is so friendly and helpful. Everything runs very smoothly. My son is 8 years old and I am so pleased with how he leaves each session with more confidence and is treated so well. Really great quality service here, highly recommend!

These people are so knowledgable, and attentive. Professional should be in their name because they excel at it. They give personal, and hands on expertise to every patient.

My husband and I were rear ended. The next day it was like we got hit with a 2 by 4. We were so sore, unable to sleep much less trying to function with the ongoing headaches and spasms. The therapists here listen to your problems & work on the areas that you need help with. And from the 1st visit you have improvement. This continues with each session. You are always watched, instructed and helped. Your therapist explains and is patient in watching your progression. I am so happy with this physical therapy staff. That includes the front office / receptionists. Scheduling is always spot on and they know their stuff. I give this business a 5 star but they deserve more.

I absolutely love this place. How my appointments go, it's 30 minutes of working the muscle that hurts and then you meet with a PT who massages you, does cupping, or pops parts of you. I definitely recommend. (Work with Kyle!)

I like how friendly they are and the treatments they provide, very efficient and helpful

This practice was highly recommended to go to by a close family member. Was told the consultation would be inexpensive if not free. Arrived to facility and started off having to pay 50 bucks and give my insurance. Then the consultation went horrible. The therapist wasn't person I was referred to see. And he made me stand in front of a window where everyone was doing there therapy (it's one big open room). This guy was checking my spine talking about the Mormon church and this that making me very uncomfortable and yet still I was half naked in front of everyone. Then he asks me to go do this exercise that I had no direction on except to hump the air. And then 3 weeks later I get a bill for 150 dollars. I cannot believe this was just supposed to be a consult and explain what I was having trouble with and set up a plan to get therapy for. Mind u I went right after work and had work clothes on not even clothes to do exercises. DO NOT RECOMMENDED THIS BUSINESS!!!

Kyle is a great physical therapist. Listen, helps and really wants to help patients. I recommend. Great with EDS patients too.

Scheduled a massage but when I arrived they had cancelled it because they wanted me to fill out some paperwork. When I proposed that I fill out the paperwork after the massage, they said sorry it's cancelled even though the individual who does the massage was sitting around doing nothing. They said they tried to call me but I only got a call from some Sanger number that day, not a business number. The Physical therapy is great but their policies sink.

I have always been very pleased with the services provided by Robert Pauline. However, my latest visits were a disappointment. I had a scheduled appointment with a PTA that I was very pleased to work with and when I arrived my scheduled appointment had been moved to the PT who did my initial evaluation. I assumed that they need to move things around now and then so that was fine for that day. Then, when I inquired at the end of my appointment about my next appointment I was told by the front desk that I had been moved for the remainder of my additional appointments. No one at the front desk could tell me why, but told me someone would give me a call. No one ever gave me a call. After a few days I called the office and was told that I had to come in and they would explain why I had been moved from the PTA. I was very happy with the work he was doing with me and had purposefully scheduled my time with him. I informed the front desk if I could not schedule with him I would like an explanation and wished to talk to someone. Again, I was told I had to come in and it would be explained. I cancelled my next appointment and have since gone somewhere else. I think this was extremely poor customer service. Also, the person I was moved to work with I no longer wanted to work with as during my entire PT appointment was asked personal questions about my political beliefs while having to sit there and listen to their opinions about political parties and the government. Not what I really want to talk about at Physical Therapy. As I stated, I was always pleased with the services provided previously, but had an entirely different experience this time. I hope they get it together and others do not have to have the same type of treatment I received.