Traci T.
Jun 29, 2024
Always a great experience, no hidden fees and always a quick fix... thank goodness he fixed my washer, because nothing is made of quality anymore
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Natalie H.
Oct 19, 2022
The staff is very friendly and knowledgeable. The technician who came out to inspect our dishwasher diagnosed our problem right away and helped us to get it repaired as quickly as possible.
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Rebecca T.
Feb 25, 2023
Troubleshooting for new compact washer. Fixed by balancing. Arrived on time and pre text before arrival which allowed me to have minimal interruption to my day. Courteous and informative. Will use again.
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RJ E.
Apr 22, 2021
Serivce call placed to diagnose a kitchen stove at a rental property. Issue was that stove top was randomly changing temperatures (i.e. high to low, vice versa) when fixed at a certain setting. Cost was $85 to get someone out there. Tech (Edwin) diagnosis was a faulty switch and recommended against repair as costs would be around 60-70% if I were to purchase a new stove. Stove was more than 14 years old so I guess it served its purpose. I was even recommended to a budget appliance center (older new models/open box) if I didn't have enough for a new one. I recommend this company for your appliance service needs.
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E F.
Dec 12, 2024
From our initial very pleasent phone contact to our repair completion Paul's was one of the best experiences we've ever had with regard to appliance repairs.Our serviceman KHO was polite, knowledgeable with both our Thermador stove and our Bosch dishwasher. We had another estimate awhile ago by another company and it turns out that their estimate was a misdiagnosis. KHO recognized the problem within minutes, he ordered the part and was back in quick time to complete the repair. When we have other needs we'll call Paul's Certified Appliance.
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Erica M.
Feb 18, 2025
Tried calling a few times to get some help with my washing machine. Their mailbox is full and not accepting messages. I've used Paul's Appliance before and was happy with the service but can't seem to get a hold of them since then.
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Slavic T.
Jul 30, 2024
Had tech come out to look at our ice maker not working on Subzero fridge.the ice maker was full of ice and stuck.. tech said well have to buy new ice maker and order it.. after couple of weeks I took ice maker out of the fredge and took it outside till ice melted, put it back inside and it works perfectly... in a month-2 month later I hear from Pauls certified appliance, we have the part, I've said we no longer need it, there was nothing wrong with old one, all it needed to be defrosted... they said ok no problem, we'll cancel the part..no apology for misdiagnosing or anything.. paid for them to come out was waist of money.. what a joke, and they are certified tech for sub zero... WOW.DO NOT RECOMMEND this company!
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Irma B.
Jan 6, 2024
I called last week to set appointment to have my stove repaired -recording came on - left a message didn't get a return call until the following day. service person took my information. I was told a tech would call me to set an appointment for service. 4 days have passed and still no call! Terrible customer service...
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Lynn P.
Jun 12, 2023
I was recommended by a friend to Paul's Appliance, and I'm very happy I made the call. Our 12-year old refridgerator was making a noise, so we wanted to get it checked out. Edwin called 10 minutes before he came, and did a thorough eval. Found that the compressor was warmer than usual - made some adjustments and it runs well. He was very nice, professional, and was not in a hurry. Wanted to make sure that we understood the repair he made and why.We will, definitely, continue to use Paul's Certified Appliance.
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Vangi K.
Aug 4, 2023
Your serviceman did an excellent job of repairing our overhead garage door! The hardware was worn out and the squeaking noise is gone. Thank you, Marcos V.
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