Paragon Granite

I usually do not write reviews especially negative ones... but in this case I'm making an exception...I put a single star only because the the receptionist was very friendly when talking to her on the phone and in person (multiple times (5)). BUT I was assured that she had given all of my information (a lot of info) to the owner personally. It's been over 4 weeks and NEVER got a single call back and not because I did pursue them... not a "sorry we are swamped"... or "We can help there will just be a bit of a wait period due to... whatever"... nothing!I guess that they have so much business that didn't feel the need to call. So how ever many thousands of $$$ this was going to cost, they have lost my business (current and future), my respect and any my word of mouth recommendations. Too bad to because I had heard some positive comments.I went with a competitor

They wanted to charge me 15% more to fabricate my granite I did not purchase from them. I called and she said it's an insurance policy

Pleased paragon granite to fabricate and install our countertop. Shortly after they were installed our seems started to discolor and we called them a center rep out and said it was glue and that's just what happens when you have a light colored countertops would not ever recommend them as they do not stand behind their service

One of the more unorganized fabricators I've dealt with. We scheduled to have someone come out to give us a quote on a Friday. Turned out after having scheduled it, my wife got a call and they were unable to do it that day because they were too booked (that's why we scheduled it in the first place) - So that was a waste of a day having to take time off of work. What's worse, they called the day-of to advise us. We said fine, we'll give them another chance, (choose your battles, right?) We re-scheduled and made it for another Friday. They tried to do the same thing on the next Friday, but luckily they were able to "squeeze us in," lucky us. We finally got a quote for $3,250 for installation, and fabrication of our granite counters. The quote was very vague. It didn't advise sq. ft. of our counters, or the price per sq. ft... After conversing with their sales coordinators, and having to literally ask how they came up with that number, it turns out we were being charged for 59 sq. ft. of counter space, and at $50/sq ft. PLUS they charged us $350 for sink installation, and sink-hole cut outs. Additionally it would be $450 to demo any existing counters. So basically a total of $3700. Well, I questioned this because when Jeff from Paragron Granite came to our house, he didn't take any measurements, and said we'd have to install our sink by ourselves since it was a farmhouse sink, then they would come out and take exact measurements. So how they got 59 sq. ft. I have no idea? Jeff seemed like an experienced tradesman, though - so I'm sure he could tell. Jeff also knew off the top of his head which sink we would need since we wanted a farmhouse sink, and he knew the exact model that would fit with our current cabinets.What's frustrating is that this entire process was so unorganized, this company is saying I have to pay 50% down to start the project, but their price isn't even accurate... And not only that, they said they didn't know our sink was a farmhouse under-mount sink, AFTER they sent the quote, and after I questioned the "installation of the sink". Finally they said they do not install farmhouse sinks, however, the price would still be the same. Their response, "well, we only install regular sinks as a courtesy..." What the?At this point, i'm just beyond irritated with the customer service, lack of communication, and I have to say, I will not be taking my business to Paragon Granite. If they can't even get a quote right, and leave out important details, why in the heck would I trust them with the fine details?I told them, "you should really include this information in your quotes. It's misleading and frustrating to have to ask this stuff, which should be basic."Their reply - "Thank you for your suggestions. They are welcomed since perfection is not of this world."Geeeeez!

Paragon Granite is truly outstanding when it comes to custom stonework. From start to finish, my experience with them has been amazing. Penny, in particular, is such a pleasure to work with. She's not only incredibly skilled at what she does but also so kind and easy to talk to, making the whole process stress-free and enjoyable.Penny has a fantastic eye for detail and design. She really takes the time to understand what you're looking for and works hard to make it happen. Whether you want something classic or modern, her creativity and expertise shine through in every project. I was blown away by the results!If you're looking for top-notch service and beautiful craftsmanship, I can't recommend Paragon Granite enough. With Penny at the helm, you're in the best hands. I'm beyond happy with my experience and can't wait to work with them again! I wouldn't have anyone else but Paragon doing my granite and tile work!!

It's been 8 years since our countertop installation. This company made two horrible cuts that are now splitting! We called and they blamed the cabinet installers. But the cabinet installers were not the ones who made horrible cuts!! I'm reminded of what a bad job they did ever that I'm in my kitchen.

They came out next day and drilled a whole for my RO system in my kitchen sink. Great job!

This company installed my kitchen counters. The caulking is sloppy, and the stone cracked but they just ignored it. 5/10. Sort of rude.

If you want your granite job done right with incredible, personal service, Paragon Granite is your best choice! We couldn't be happier with our new granite countertops! Jeff, Todd and crew are top notch pros... and the office team are incredible to work with. There are a lot of "granite guys" out there, but if you want the best quality, value and the kind of service that makes you feel like family, go with Jeff, Penny(owners) and team is the way to go! Not only did we get a beautiful set of kitchen countertops, but we also made some good friends in the Hannings and t

this company sucks. we paid a lot of money for our granite. they didn't do it right the first time and then charged us for their mistake second time. I have cracks everywhere. so unhappy with them. Our dream home ruined by them