Mas Unlimited Fence

While we did not use the company to build our fence (we built it ourselves), I was very impressed with the customer service of the company. We got several quotes and most companies didn't even send the quote they promised. But Mas Fences sent the quote, followed up on it, and even called a second time to check up on the status. I appreciate the ability to get ahold of a company you are contracting to do work.

From the owner/company: '$4k quote to do an over the phone quote'. This is for a 55 ft section of fence that we have had quotes from $2k-2,700:Thumbs down. Lack of professionalism on the phone about taking a look at our unique fencing request issue:Thumbs down.Let's be clear. We are willing to pay for the work. Your choice to not give us an on-site quote, therefore up-charge the estimate makes no relevant sense. We look to each company for a professional response regardless of their situation. We have had quotes from contractors and quotes from DIYers who do not speak English but have earned our respect and we have had work done. In this instance of deciding that we were not fit to be your customer over the phone, we feel needs to be shared and do hope for those few who have had a positive experience that you at least maintain your provided warranty.

We moved here 18 months ago and the fence on our home was original on the back and left side as well as the walk gate. It was in desperate need of replacing, especially after getting a puppy. We had 3 companies perform estimates and ended up going with MAS because honestly I liked the owner's personality. Sal (owner) is very friendly and easy to talk to but unfortunately he does not perform the work. The worker he sent out to do the job (William) was also friendly but very unprofessional, asking me to buy him beer and leaving cigarette butts all over my yard). He seemed to have a lot of knowledge but arrived late every day, didn't come one day and the majority of work he did was only the framing & talking poorly about the owner. What I was told would be a 1-2 day job turned into 6 days. The person that ended up putting most the pickets up was the owner's 15 year-old son and it showed. Nails came through the wood in too many places to count, damaging the wood and creating a dangerous atmosphere for our dog and small children. Some of these things were fixed but definitely not all. Many pickets are either overlapping or have large gaps in between them and the wood has also started to bend in many places. That could also be the quality of the product which is Cedarwood but the original fence was the same and the pickets weren't bending after years of wear and exposure so idk. In the end we were just ready for the job to be done. Sal did offer us a 5 year warranty on the fence to take care of any repairs but I think he should really reconsider who he's sending on jobs as it reflects poorly on him and his company. Also a power tool was left on our property and still hasn't been picked up 2 weeks later.

I would not recommend Mas. They are unprofessional in every way. I had an emergency repair and they promised to get a quote out ASAP. They never got back to me, I had tried to call them multiple times for help with no response that day.It amazes me that the owner can respond 3Minutes after I post a negative review but couldn't help when we needed service the same day, amazing.

I called and spoke directly with Sal regarding a gate that a previous company built and installed not closing properly after the rain. He came out within a day to provide me feedback and a quote. The price to repair the gate was higher than I'd anticipated paying, but he was able to send his team out within 2 days to make the repair, which is a great time-frame given the current delays due to Covid in many industries. The team showed up, consulted with me first on all of my concerns, and got right to work. I had a repaired gate in working order within a few hours. The team left my gate in far better condition than it originally had been in when it was first installed by the previous company. Thank you so much Mas for fixing my gate in a professional and timely manner.

As part of our backyard transformation we checked Yelp looking for someone to extend our backyard fence 16 feet, build a gate on one side and then stain the entire fence line. Found Mas Fencing on Yelp, had them come out and give us a quote, which we went with.The construction of the gate was, Ok. Not Great. Not Good; but Ok.The work on painting the fence: OKThe clean-up. Not OK.They left stain spills in several locations on my newly poured concrete patio and left mud on my patio and garden hose from their, 'Clean-up'.We called them after the first day of the two-day job and informed them of the spill and mess and asked them to (1) remove the stains and (2) clean up their, 'Clean-up' mess when they were through on day two.Instead they showed up late afternoon on the second day (July 3rd) without letting is know they were there, finished the last little bit of work they had to do on the gate and then just left without either cleaning up their mess and stains.Final Score:The Work: CFollow-up and Clean-up: D-Mistake made: Don't give the supervisor the check until ALL the work is done on day two and when he starts fumbling and mumbling on the phone when told of any concerns, hold firm for a decisive response; not muttered assurances.(and i'll be holding on to my Weber Smoker, Thank You)

Value Service requested, over 14 years of experience had my own privacy fence done , so easy cater to your needs

I am in need of a wrought iron fence between my neighbor and I.I called last Friday afternoon and spoke with Mauricio.I explained to him in detail what I needed.I even sent pics of the project to his phone.I felt pretty good about it at the time. He had told me last Friday he may stop by later in the afternoon.If not, for sure he would call me Saturday morning to set something up. Well he didn't come by Friday and he certainly didn't contact me on Saturday.Now it is late Monday afternoon.I've yet to hear from him or anyone.I'm glad to know I won't be doing business with this company.Especially when you treat potential new customers the way they do.I'm sure I dodged a bullet. I don't know how you stay in business with the customer service your company DOESN'T provide. Horrible business ethics.

Had a pool fence installed that came out very poorly installed, the fence turned out very sloppy. Sal was very condescending and proceeds to blame us for accepting the finished work. Kinda hard to assess someones work if its already 9 at night. Fast forward he sent another person to fix the botched installation they did previously. Would never work with this person ever again no customer service at all steer clear from hiring this person for any projects.

We had a wrought iron sliding fence for our driveway put in. Mas Fences did stellar work.The crew was timely and extremely hardworking every hour they were here. My husband and I were beyond impressed with their strong work ethic.I will hire them again in the future. Thank you Mas, I've got you on my speed dial.