La Michoacana Plus - Madera

I come to this place every time I visit Madera. We all love it, they will add extra chimoy or chilli or drain out the water from corn if you ask. Workers are fairly nice every time I go. The inside is super colourful and decorated.

The quality of the treats was satisfactory, but the customer service experience was severely lacking. The representative exhibited a sense of urgency that made us feel pressured and unable to fully enjoy our experience. We were the only customers in the store at the time.

The dude and I came to La Michoacana Plus in Madera on 07/21/20 as I use to work in Madera for 2.5 years. My dude informed me as he still works in Madera that they were building a new ice cream shop.I LOVE Mexican ice cream as I feel it's super creamy and delicious and reminds me of my childhood. This location recently opened up in mid July 2020. The day we came was around 9pm. There was a long line which is expected as the hype for this is a big deal in Madera.The line moved pretty fast. However it was PACKED inside to the point we couldn't move around to see ALL the ice cream options and missed about 6-8 other options as it was blocked by a lot of people. Unable to practice social distancing because of the set up, which was frustrating. However, everyone was wearing a mask including staff and customers.I think they should allow 5 people during the hype as I imagine eventually the hype would die down. Due to the crowds and being able to see all options is crucial and due to them allowing like 15 plus people inside.I honestly would not return as it was a challenge to see all available options. The staff was friendly and helpful. It was clean inside.Now getting to the ice cream and horchata. My ice cream taste alright I feel the ice cream was so underwhelming...really didn't have that strong authentic Mexican flavor I'm use to. It was edible but I had better in Madera/Fresno or just could be I didn't get the right things.The the horchata was alright once again I had better but I do appreciate it was not Powered mix. It was good but lacked that well known horchata flavor.It was a decent experience and organized as they just opened. It appeared they had a good system going on but your order can get mixed up as some things was added to ours which wasn't a big deal. But make sure you let them know if something on your tray doesn't match.Overall, I am glad I had the opportunity to try this place out as each Mexican ice cream shop had their own unique spin on their treats.

i don't come often but when i do i leave with a smile!! the girls are so sweet and had no problem breaking down the menus since i don't go often. extra thanks to one of the girls for recommending the choco banana for my niece :)

Food and Dessert is very delicious. Service is fast and staff is very friendly. Very chillax vibes here, music playing and a lot of room for big groups to sit and enjoy some homemade ice cream and street cart type foods. Elotes are very delicious and their Chongos flavor ice cream is a must try!! A lot of parking!! Definitely a must try!!!

It's nice seeing more mainstream businesses open in Madera, surprisingly during Covid-19 this place decided to open up. This location is a little smaller than some of the other locations and has no outdoor seating. Ice creams, aguas and munchies, Mexican treats a plenty here.I've been to this location a couple times since recently opening and yes it was busy after opening but now has died down a little. I like to go places when I think there will not be many people, if it's packed I will come back another time. My last visit there was only two people inside (WINNING). Yes masks are required, staff wear them too. The munchies, ice creams and drinks are all pretty good, the selection and variety is better than most by the way. Price is affordable and I usually buy extra paletas to keep in the freezer. The store is clean but could be cleaner (door sanitizing) etc. Paying is easy if you have a card with a chip. No swiping or inserting, just tap the card on the device and done. This is the only place in town I would recommend if your looking..

Pésimo servicio al cliente, las trabajadoras siempre estan con la jeta hasta el piso. Ni dan ganas de volver a entrar a este lugar en especificó por la pobre actitud de las trabajadoras. Super groseras. Ojala que el dueño del negoció pueda poner mejor atención en quien deja a cargo de su negocio ya que están dando muy mal servicio.

Literally just finished buying multiple things here ($50+) , bought paletas, agua frescas, and even a banana split! Definitely cannot complain, little wait time and the two young ladies working there were nice and let us sample the flavored waters to see which one we'd choose . Overall smooth and great experience, i'd definitely be back with my family!

Food is good, although service is quick they say things so fast when saying ingredients and when repeated it's really quick. Paid for it but it was not what I wanted. It is a gorgeous location and nice aesthetics.

this place needs to hire people with a great attitude. the staff here are rude and always have the sense to rush people.