Jackson Jewelers

Wrongfully up sized when it was supposed to be downsized. I was recommended to go here by a friend when I stepped in I was not greeted there's no warm fuzzy feeling, the place looks loved on through the years. My platinum ring was a size 7 and I needed a size 6 it was going to be 65.00 a few weeks later a woman calls me and tells me that the price has gone up to $165 it was 2 days after the pick up date so when she called I thought she was just calling to remind me to pick up my ring, I asked her why the price increase, she explained to me because it was Platinum and going up so many sizes up it will cost more. I told her no it is not going up it's actually being downsized to a size 6. Then I could hear her mumbling and rereading her notes she then says oh he misread my writing you know what forget I even called,your ring will be ready in a few days. She caught me during a week I was horribly busy and I had no reaction again being referred I was like do I continue... they have my ring already ....and thought they have to fix it! Never received a phone call telling me it's ready,I just went in and checked. The ring had noticeable notches in it showing where they combined the ring sides. I told the lady and then she began to look at it with her magnifying piece which you didn't even need it was clearly there and you could feel it. She gave it to a man and he put it to a machine smoothing it out in front of me. The shop is small you'd think he would make some conversation but nope not even a remark he just grabbed it and put it to the machine. It was an odd feeling.He gave it back to her, she gave it to me,the notch was still there just smoother. At this point over the previous calls and now in person, with not one real good greeting, conversation, or apology I just told her I'll take my ring as is. Overall I don't recommend this place,it's outdated, the staff lacks customer service skills, and lacks the skill of quality jewelry repairs.Maybe at one time they had their hay day and continue it with the long time customers but for new customers it's clear they don't need our business or know how to keep it.

Very upsetting experience had something custom made which was not cheap talking close to $2k with my late mother's ring had multiple rings I wanted to make into one ring for my engagement. Let me just start by saying Miranda doesn't keep tabs on your items diamonds or not let alone keep an inventory of what was dropped off. I had to have it remade due to it not being what we agreed on, and I had to pay more. Then I told her she was missing a decent size diamond and some other smaller ones and some sapphires and she told me no she wasn't and said I only brought in this. I had to show pictures of everything I brought in. She said she would find them and call she never called.... I've Called so many times and she's always on vacation or out to lunch and she'll give me a "call" back. So I'm taking a huge loss on my late mother's stones that was going to be used as a wedding band. I'm very upset. They need a better system and a better designer who can admit they fucked up. Just super disappointed those stones were irreplaceable.

I took my ring to another jeweler first, that I thought I trusted. They new it was insured. Told me it was fine. I knew better. Went to Jackson's, they told me exactly what I thought was needed and didn't overcharge to repair it. I was told by many people to take my ring here for repair. Glad I did!!!

This is my favorite jewelry store for repairs and custom work. When my mother gave me an old wedding ring to convert to anything I wanted, I decided to make the solitaire diamond into a pendant for my 25 year old daughter. We decided to keep the original setting for the diamond. The pendant is gorgeous. My daughter loves it and wears it every day. Jewelry repair is top notch at reasonable prices. They could not repair an old watch, even after holding it for a few weeks. It was very old and would not keep time without investing too much money into it. They were honest and didn't charge me for looking at it. So I ordered a Citizen Eco Drive watch from them. I got a great price and excellent service. The watch bracelet was adjusted for free. The staff are friendly and courteous. Bruce Jackson is always friendly and helpful.

They did a great job with my ring, re-sized, dipped, cleaned, and wedding band soldering. Thank you!

My experience left me feeling like I had been robbed. I will never do business there again. I was cheated by the man and the lady is the clean up artist that gets rid of all the receipts. They argued with me for over a year, didn't pay me for my gold and gems that I brought in for trade. Refused a receipt I had for payment because they said ( they don't use those any more).really bad customer service. They "CHEATED me like family"

Brought my wedding ring in after a small marquee in the band fell out and was lost. Also decided to have the ring resized to comfort....#somanyyearssomanypoundsAs soon as I walked in I was greeted and had my questions answered promptly. 1. How much will it cost to replace the marquee? ($100-$150)2. How much will it cost to resize? ($100)3. Are there additional labor costs? (No)4. How long will it take to do both jobs? (When would you like it?) I dropped my ring off Friday @ 2:00pm and picked it up the following Tuesday @11:00am. Total cost $250 & my ring was shiny and clean just like the day I received it!

I walked in and was politely greeted and immediately helped. I was originally going to melt my baby jewelry into an index finger ring, and Miranda drew up a beautiful design. After a little over a week my fiancé and I talked about changing the design to making it my wedding band, so I called and Miranda had me come in to discuss the design change. She was very accommodating and completely understood the vision. The turn around time is incredibly quick and I'm extremely happy with the results. I removed one star only because I do believe the organization/storage of jewelry and information is extremely risky. Miranda writes all her notes on a small envelope which luckily wasn't an issue for my project, but I can see it being subject to confusion and a risk for accidentally making an old or incorrect design. She also called me saying my ring was ready, and it was someone else's. Not a big deal to me, but I do think it's again a pretty big risk especially when working with jewelry. So I suggest organizing stock and keeping notes of each project in a filing cabinet if computer systems aren't user friendly. I would go again and I recommend them, but I recommend taking pictures of everything!

There's no other jeweler I would recommend more than Jackson Jewelers. A family member passed away 30 days ago and after spending thousands in funeral expenses money was tight.I wanted to create something special for me to have for the rest of my life and that could be handed down to my daughter later in life. I was able to take my mothers wedding ring to them and they helped me create something beautiful and special just for me. I also turned in some gold and they gave me a great deal and I was also able to put it towards my ring. They worked with me and I was so beyond thankful and happy words could never express.

I bought some silver coins from this shop at a good fair price. There was a larger size coin left and i wanted to take that one as well. Unfortunately the price being asked was WAY over a fair value of the coin. The next day i returned to make an offer directly to the owner (Bruce). Soon as i asked about the large coin he realized i was the person that bought his coins the previous day, his attitude changed entirely. Soon as i made a cash offer instantly rejected the offer and yanked the coin from my hand placed back in the case and walked off. I really wanted that coin to go with the others i had bought with CASH the day before so i offered a little more, he rudely said, "no way". It seemed like he was not going to sell the coin to me no matter how much i offered out of spite or maybe some kind of prejudice. Sadly i just wanted to spend some money in his shop and now i will make sure never to give him a cent and do my best to tell others to buy elsewhere.