iCare of Hanford

This place isn't the same since Joni is no longer here. The reason we came here was the customer service and how welcomed we felt. They would have pictures of their patients all over the walls, they would offer you coffee or tea when you walked in, they would give little gifts of appreciation, and they would genuinely act happy to see you. Now it's a boring office where you are just a number like everywhere else. The walls are bare, they don't ask you if you want a drink, and they over charge for glasses which I was okay with since the customer service was worth it. But I'm so completely disappointed in this place that I don't plan on coming back. I used to be so excited to come here but now I'm going to find somewhere else.

Completely blown away! Just came out of my appointment ON A SATURDAY! 1) their availability, to be open on a Saturday is a life saver! 2) they're in network with VSP! 3) the place is very cute, decorated very pleasing and kind of homey but more on the home goods aesthetic if you know what I mean.4) the customer service was absolutely excellent. So many smiling faces, never was I waiting around to be noticed. Everyone was on top of it.5) the equipment was nice, the exams were pretty fast. 6) the optometrist was really awesome, very nice and made the appointment very pleasant. 7) they sent me confirmation texts and a reminder text before my appointment and I thought that was AWESOME! I truly feel this is the best choice for eye care! 10/10 recommend!

I had recently moved near there. They were quick to take me as a "walk in" even though they did "appointments only". Staff is incredibly nice and helpful. They answered all my questions and helped me with everything I needed, regarding my contacts and eye glasses. Then, I moved back home. I thought they wouldn't be as nice since I was asking for them to send my my prescription. But they, instead, asked if I wanted it "emailed or faxed". Because they were so helpful, I decided to just order another set contacts through them and ask for it to be shipped here. Great people!

This was the only eye optometrist to have an opening appointment for a contact exam, so I decided to make a visit. I would had enjoyed this optometrist if it weren't for how long it took to get my contacts. I understand they didn't have the ones I usually wear, so they had to place an order. I get my contacts from 1-800 contacts much faster. So the fact that I had to call to find out if my contacts had arrived isn't great service. As soon as I called, they indeed had my contacts. Yes, they were quick to get me in, but not worth having to wait for contacts. I'm sure most of you know after your prescription expires, you need contacts right away! The thought of having to wait isn't what a customer wants to do. I would say plan ahead, and find a different optometrist. Don't wait until your prescription expires, and have no other choice but to come here.

Best place I've been to in years. Great selection to choose from, Friendly staff, convenient hours. They remember all there patients like family

Today I had an appointment with icare. I always hate eye appointment. the staff was warm and friendly!! they made me feel like I had been Coming there my whole life. they were all amazing. I can't wait to tell people about them

First time getting my eye exam and buying contacts with a spare of glasses. The DR is amazing and the staff is too. Great waiting area, great selection/options for glasses.

I started looking for a new pediatric optometrist about 2 years ago for my daughter that was closer to home. I stumbled across Dr Johnston and just loved her. She's very thorough, explains all questions and best part is my daughter enjoys her visits. My husband and I ended up switching as well to ICare. The staff is very kind, helpful and friendly. My prescriptions arrive in the time frame they give me and sometimes sooner. The office itself is very cute and homey. Melissa has worked with me on insurance issues and not once after a million calls back and forth did she make me feel like she was tired of dealing with me lol. Thanks ICare! You won my business :)