Hoffman Electronic Systems

From the initial phone call, scheduling, and consult to the installation, customer service is definitely a priority with Hoffman Security. Thank you to Sherri, Mark, Brian, Alex, Craig, Jacob, Anthony and Jesse for going above and beyond. Communication is very important to me and this team was on it. This company definitely demonstrates professionalism and customer satisfaction!! Installation looks clean and I am very satisfied! 5 stars is not enough! Highly recommend Hoffman Security for your home security and safety!

The slogan says it all! When leaving home, we always wondered do our neighbors or friends have time to stop by and take a quick look? We decide for peace of mind and went with a local company. Main features that caught our attention Family Owned for over 35 years.Full service company- Consulting, Install, Service and Monitoring.Some of our favorites Cameras and the ability to remote view and monitor.Remote thermostat control who doesn't want to save on their energy bill.Touchscreen with weather is a plus, and the mobile app is awesome.

I have never had such terrible service. Hoffmann bought Central Alarm in Fresno a few years ago. I had been a Central Alarm customer for 15 years. After they took over my account, I had a burglary in my home. They didn't call the police for two hours. They said they had. The police said they had not. They finally called the police two hours after the initial alarm. I called them constantly during that two hours. They were not following up. They had no idea what was going on. Finally, the police arrived and my house had been completely ransacked. Five Thousand dollars of damage. I called them with my concern, and quoted what the police told me. I repeatedly called managers, the CEO, no one returned my calls. I wrote emails. No response. Finally when someone talked to me, I told them I had thrown them out the day after the crime, and told them that. They said, "you have to write us a letter or we keep billing you". They kept billing me and turned me over to collections. They took no responsibility for their part in this mess. Don't use these people. They don't care about their customer, and they are happy to let criminals run free in your house, refuse to return your calls and then turn you over to collections.I find it interesting that Mr. Hoffman, who steadfastly refused to return my numerous calls to deal with this issue, has the time to call me a liar on Yelp. The police agree with what I have said in this review.

We truly appreciate having a local company as our security system provider. When we had a problem recently, they came out twice and worked until it was fixed to our satisfaction. Thanks Hoffman!

Blanche Jordan is RUDE! I told her my baby just went down for a nap and she told me "oh, so you're not inviting me inside you home?" She insisted that she'll come over just to talk about an update for my old alarm system to a touch screen. This could have been done over the phone. Waste of time! It's Sunday and I have small children to care for. Have some manners Blanche.

Blanche Jorge made it seem like a burden to do her job and provide us with an estimate in Chowchilla. She wasn't informative or helpful when we encountered issues either. For example, we were told on the phone that Hoffman would be able to install a security system WITHOUT monthly monitoring - however Blanche told us that is not the case and blamed us for "not being specific enough" on the phone. She then said that theres only two types of people in Chowchilla "prison guards and criminals". How insulting is that!? Blanche made a horrid first impression on us. We'll take our business elsewhere, maybe to someone who is friendly and good at their job.

If you require worst in installation as well as worst in trained personal be sure to use them as your alarm system provider there services at a premium that does not reflect service and products provided

Great service. Prompt and are there when you need them. Service tech was very knowledgeable and very customer oriented.

We have been with Hoffman security since 2005.We have Never been contacted for an upgrade. As my mother is in her late 70's we decided to look into a few camera options and life alert type system. I called Hoffman security and their employee Blanche Jorge assured me this was possible. However, when they came out to do the work, they said moms system wasn't sufficient and needed an upgraded system . The technician that came out wasn't able to install the system that day. So I scheduled a future meeting. I always get several estimates when I know I'm going to be investing in a big household item especially since my mom is on a fixed income. So. I. Did. Just. That. We went ahead and went with a competitor. I received a call from Hoffman security saying the system was offline . I told them that this was due to us getting a new system through a competitor. I text Blanche to call me and she did. She was real nice for the first two seconds then went to another level . She said and I quote," You went with a Chinese company." I was dumbfounded, shocked etc. and I replied What in the hell does this have to do with anything. I said how do you know that I or my husband are Chinese? To you Mr. Hoffman, how is this ok? Are you that desperate for clients that YOUR employee had to take it to a level of racism and putting down a competitor regardless of where it's made? Thinking to myself, I bet that that iPhone you're on, or that iPad you have at home are made in China. I cannot believe a company like yours would keep a person like her on your staff.

If you need batteries for your sensors, go to Amazon and get free shipping. At one time the price at Hoffman's office was very close to Amazon so this time I did not even check, until after I purchased batteries and paid $10.00 per 3.6v battery, same thing on Amazon is 4 for $13.49. If you need to replace a full home system that could be significant.