Havana House Smoke Shop

Friendly and helpful. This is the only smoke shop I frequent regularly. Highly recommend!

This smoke shop in the past year has gone in wrong direction. The staff has given me poor service over the past two years especially. The recent men who work behind the counter, have no idea what they are doing, things not working properly, like the credit card machine wasn't working, and things just at times don't add up, when I have been a regular there for a least ten years. I just wish if they were real men, and if they no longer wanted my business they could have just said so, instead of hiring more staff who are clueless, and that believe everyone is transient, when if you are not at the counter seeing who coming in and out, doesn't mean I stole anything. I can't tolerate being accused of stealing from a business, so I'll never go back to this business again.

BEWARE FALSE ADVERTISINGGave my roommate a ride to this store today to purchase a pack of Marlboro cigarettes. We live nearby and thought they may be less expensive than the usual places (Johnny Quick, 7-11, etc.). The store advertises on a big store front window a sign for $5.19 pack + tax. My roommate also had a $0.50 cents off coupon (which they surprisingly accepted). He came out and showed me his receipt. I immediately noticed he was overcharged. They charged him $5.59 + tax. Before going back inside, he checked the sign up close to be sure there was no fine print and that price was not for a specific type (100s, etc.). There was no fine print. He was simply told the sign out front was "old". If I had been dressed better, I would have got out of the car myself and argued that they should honor the price advertised. I know it's only $0.40 cents, but it's the principal of the fact. This store is clearly luring customers in with low prices, and then overcharging them. Shame on them!

I can't say enough good things about the Havana House Smoke Shop. I have been going to this store for the past two years. It is always well organized & clean. The young man that works there is always extremely kind and helpful with anything you need! I would recommend anyone who is looking for the best price and top shelf fire products, This is the smoke shop you would want to go to!!! I would defiantly give them 5 stars!!