Gillett Robert D OD

Front staff is very nice,The doctor is Very Rude!!!!Do not recommend.He literally told me to be quit ,We'll asking a question..

Have been going to Dr Gillett for myself and my daughter for a few years now, he is extremely helpful, kind and knowledgeable in what he does. Staff there can be friendly. Downside is that they OVERBOOK tremendously, so much so, that Dr Gillett doesn't get to know his patients the way a Dr should. Took us almost 4 weeks to get our glasses when we were told it would take 2. If you don't make your appt for first thing in the morning, good luck, because you'll be waiting a loooong time just to get into the back. Otherwise, I would have given 5 stars, but because of the ridiculous overbooking, it's not deserved.

Accepted my insurance and took all my info and verified coverage and co-pays before I booked. Also fast with scheduling due to a cancellation. It took more than an hour for the appointment the eye exam being about 15 minutes. I spent 15 minutes in the waiting room and then spent another 25 minutes sitting at one of the exam stations because 3 people were waiting in the hall to be seen before going into the exam room. The place was clean, had modern equipment and the 6 staff I interacted with were all nice. I opted out of glasses which was difficult. I had to say no several times. I didn't feel like the doctor could hear what my concerns were. In comparison my husband went to Costco and paid cash for his exam (about half of my bill without insurance) and his appointment took 20 minutes and there was no pressure to buy glasses as the eye exam is a different department than glasses. We were also told we could take our prescription and order from an online retailer like eyebuydirect. I always try to support smaller local businesses but in this case I felt like the big store was a better experience.

I bring my kids here and myself & have always had good experiences. The girls are all so sweet and very helpful. The Dr explains things in a way that you will understand and I love that! The last time I came the inventory was pretty low on frames but it wasn't a big deal. The girls were available to help me choose the perfect frame! Love them!

I've been waiting a month and a half for my glasses. He's a great doctor but his staff isn't. They messed up my prescription and then didn't send them in with my frams, now I have to wait another 2 weeks for them.