Furniture City

Everything looks really nice here. I'm sure quality is just ok. Customer service was great when we walked in, but as we were browsing I felt like they were pushy and wouldn't leave us alone to look around. We compare prices with this place a quite a few other furniture stores around town. We felt like this place was overpriced. I've gone here about 3 separate times and the service is still the same. We ended up buying our furniture for our entire house somewhere else that had better service and way better prices!

BEWARE! Do not order here. I ordered a vanity and I was told3-5 weeks but it really took 12 weeks. When I called to follow up after 5 weeks, they said it would be here in the next week or two. After the two weeks had passed, I asked to cancel my order. They said all sales were final and that I couldn't cancel my order. They expect customers to honor their word but do not do the same. It's a one way street with them, and I only agreed under the presumption of get my furniture in the time frame they specified.They also allowed identity theft on my credit card accounts. Furniture City charged my credit cards $2,643.06 for a bed and $4,400 for a couch, despite me never ordering either let alone receiving furniture in that amount. Thankfully, the credit card company wiped out the $2k charge but I now have to go pick up furniture worth $4,400 that I never received or ordered. They are money hungry and have no respect for customers. It's all about the Benjamins for them.

I went in to purchase a bed for both of my kids. Moe helped me over the phone and again in person. He was very pleasant and extremely patient! He didn't show any frustration and I'm sure he was lol. I went into the store at around 5:30pm and gave him the runaround up until 7:30ish! He was patient with me the entire time and allowed me time to decide what I wanted to do without the pressure to "hurry up"! I ended up purchasing 1 Queen size with a box spring & mattress & 1 full size bed with a box spring/ mattress. The only thing I didn't like was that a lot of bedroom furniture they had in the show room either wasn't available or had an order eta of 2months or longer hence, the 4/5 star review. Other than that my experience was great! I'm going back at the end of this week to purchase master bedroom set!!!

Really wish I could give this place no stars: TAKE YOUR MONEY SOMEWHERE ELSE!!! As a perspective customer the sales rep see you as a commission and literally are so very helpful. That is until you've made your purchase and after that the sales rep has nothing to do with you. Malik helped us and we bought a mattress m, bedroom set and two sets of dinning tables. Six months later we are still waiting on chairs... weeks after reporting and returning the damaged ones we are told they need to follow up with the manufacturer?!? Like do these people do their job?!? It's been 8 weeks!!! Additionally, we are still waiting on our main dinning room chairs which have delayed 24 weeks!! Due to covid we were told our furniture order would anywhere between 12-16 weeks, okay cool. We understood the pandemic has taken a toll on all of us one way or another but C'mon! 24 weeks any then they still haven't contacted the manufacturer about the damaged ones?! This place is so unprofessional and unreliable. I sincerely hope others don't go through what we are going through. Ordered our 3 TV stands and other furniture from Ashley's across the street after placing our order with Fresno Furniture City and all our stuff arrived within 12 weeks and the process was so much smoother. This place sucks!

Absolute trash of a store. Employees give great service, but everything else is absolutely trash. They sold my grandma a used couch, and once we noticed and told them, no returns and blah blah blah.. would never recommend anyone to make the mistake of walking into one of these stores

As new home renter We needed furniture fast. We came came into the store late in the evening for last minute tables and chairs for the house when Guzman took the time to talk to us. At first we thought he was just trying to sell us on stuff. But we quickly felt heard. He helped us with tables and chairs. But he also talked to us. We are young and still trying to figure out what to get for the house and he took the time to show us through. What he recommends and what he doesn't Showed us the value of the product and how to know what's worth our money! During check out he didn't rush us at all. He asked my husband and I how long we have been married and since he has been married for awhile we talked about our experiences and advice! No rushing. Took the time to get to know us. We definitely felt valued and seen. He is the only person we are going to now for our need in our home.

I have had great service and found the perfect items I was shopping for. These guys are all great and helpful. It is my favorite place to find beautiful furniture and other decor.

PLEASE PLEASE DO NOT BUY HERE! I had a terrible experience just like many people. Furniture arrived months later of purchase and it arrived damaged. They said they would replace the part and never called me to order the part. I had to call to ask and when I did no one knew what what going on. They were disrespectful towards me, asked that I take days off of work so I can be there for delivery of a part that I had to ask for them to order, they even hung up on me. THEY ARE UNPROFESSIONAL AND SKETCHY. HOLD OFF FROM STRESS AND HEADACHE, DO NOT BUY HERE!ZERO stars if I could!

The best high-end furniture store I visited in Fresno.... had top-notch designer furniture and provided excellent service.

I was excited to see a store in fresno carried furniture brands like Bernhardt, caracole, Tommy bahama, and hooker furniture. unfortunately, what they presented on the floor was not was what delivered to my home. the fill was completely different and it's clearly a knockoff. They have contracts with these brands and they show the real product on the floor. Then they deliver a fake. I asked them why the fill was not down and the salesperson argued with me. Don't buy from this company, they sell cheap products And are operating an illegal business.