Fresno Locksmith Service

If I could rate no stars I would. I was locked out of my car away from home and it's 40 degrees outside and I need help and this is what I get. A good business owner would have said "I'm glad you were able to get help, please reach out if you ever need future assistance". My response back stands. UNPROFESSIONAL. Don't use! I literally had to block them. If you need help call US Towing or H Towing both very polite and they actually recommended each other.

Wow.. I see that there's a pattern here. I feel like I needed to put this post out here for other customers who will be using their service to be aware of.This past weekend, my sister requested a lock smith service and was quoted. The quote was $80 service fee and $80 labor fee cash price for a total of $160 at 3:20 pm. She was informed that they will let her know 30 mins prior of arrival. they were waiting for over 2 hrs. and decided to take the matters into their own hands. They were able to unlock the car at 5:40 and the lock smith was on their way at 5:27 pm.there was 20 mins difference from this timeframe and I acknowledge that my sister was partial at faultfor the miscommunication but the situation should have been handled better. This was the text exchange calling my sister verbal words and literally cussing her out which was UNCALLED FOR.This is TOTALLY UNPROFESSIONAL. THEY SHOULD HAVE MENTIONED IN THEIR QUOTED PRICEOF THE CANCELLATION, IF THERE WAS ANY. For a business, if you knew you had to pay for your driver regardless shouldn't you have also included that there is a cancellation fee for your customers to be aware of. I don't condone this and will not be recommending their business anywhere. The owner is unprofessional.Not once, did my sister rush you at all. You advise for your driver to head to the house to dealafter she mentioned she will not be paying you when the service wasn't done/ basically needed anymore. She was NOT AWARE there was a cancellation fee. The owner started sending angry texts to his driver andrealized that they were sending the wrong texts and said "Fuck you asshole punk ass bitch". Sorry bud, you done took a L. I will not be recommending their business and will be working with many others to spread this message.Please see the texts attached. Thank you.

Contact was an absolute jerk! Locked out of the car and texted to receive service. We asked about how long the response time would be and the cost. We were trying to figure out what to do, and the guy texted that we obviously weren't serious. We only took a few moments to respond. We tried calling, to confirm the 15 minute wait and they said that they had taken another call so it would be sometime after that, and no longer able to provide an ETA. Told us to not call back. Completely unprofessional!

Husband called, they didn't answer & instead of calling back they responded via text. They asked what we "specially needed" and after we told them they just never responded. Their website says 15 minute response time too, what a joke! Go with another company!!

Very unprofessional. Wanted to be paid before even coming out to location. Then when I told him I'm going to use another locksmith, he texted me to " Fuck off".

Terrible service it doesn't matter if you're trying to call around and find a better deal then I found my spare key and at the end to be called a flake, and a jackass

THESE GUYS HAVE ZERO RESPECT FOR THEIR CUSOMERS.I called them for a quote on a lockout service yesterday. When I told them I was calling around to compare prices the guy said "ok we don't need you" and hung up on me. Then I went to Google to leave a poor review, and they actually called me back just to cuss me out! When I answered the guy said, " hey bi** do you still need that lockout service?" I hung up on him. They also responded to my review saying that they have no record of this interaction pretty much calling me a liar, so here's a picture of the call log. 1st call is me calling them, it went to voicemail.2nd call is them calling me back with a quote and then hanging up on me3rd call is them calling me again after seeing my bad review calling me a B*** and cussing me out.

Red flag. They quoted my friend $299 and they quoted me $190 for the same service. After i accepted and agreed to the $190 service, they started stacking other hidden fees. Added a "weekend" fee and others. I gave in and said okay to $240 cash. I transferred them over to my friend's phone and when they found out they tried to charge him $299, they had some weird questions asking if the key is for the ignition... of course?? I asked for them to cut a key so i can start my car...??.... Dude pulled up in a private vehicle, tried to charge me extra $200 because the car has "after market alarm". Told him no. We called a different locksmith located on Blackstone and got everything done real quick for $200.

After waiting 2hrs after they said they would be here to help me I called someone else. Then when we told them we had someone else coming the responded with a snarky remark. I do not recommend

This person is out of their mind. Avoid to the max extent possible. I was in conversation with this person and apparently wasted their time when I was pulled away to attend to some business. Also not able to provide a similar key and could not guarantee it would work; all at a price that made the dealership seem like a good deal. I will try and post their final words...